1. Altered State of Consciousness: Confessions of Instructional Designers Who Conduct Usability Testing Wachovia Human Resources – Michael Rukstelis & Yun Zhou
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3. Designer vs. User What the user really needs What the designer thinks the user needs How the design looks to the user How the user thinks it is intended to work Source: http://www.jroller.com/resources/behrangsa
19. What Have We Learned? Usability testing engages your true end user. It is a powerful practice to help design and fine tune the e-learning program until it functions to support learning successfully.