Managed Cloud Application Services From Optaros


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Companies are looking for application developers to not only build the system but also provide full support and hosting. Optaros managed application services and hosting on dedicated servers and on the Amazon and Rackspace Clouds.

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Managed Cloud Application Services From Optaros

  1. 1. Managed Cloud Application Services (MCAS) Many organizations are intrigued by the benefits of cloud computing but need help cloud-enabling applications and supporting them in a cloud environment. Most organizations are used to the level of managed application services provided by legacy hosting providers and are looking for a similar level of service for applications on the cloud. Cloud providers such as Amazon do not see managed application services as part of their business model so there is a gap in the full service provisioning of cloud computing to organizations. To fill this gap, we provide complete application and cloud environment support through our Managed Cloud Application Services (MCAS). We offer clients a dedicated operations center, complete with the latest monitoring and management tools to enable, test, deploy, scale, and proactively manage applications on the cloud. With MCAS, Optaros is currently managing applications for organizations such as McKesson, New England Patriots and Swisscom on highly trafficked websites such as Facebook and AOL. We provide complete application and cloud environment support for clients, including: “ Optaros has provided excellent support for our assembled solu- Key Elements of MCAS tion and we will continue to rely on them for support. There has Cloud enablement only been one issue, and that was addressed quickly and resolved Applications must be architected to leverage key components of the cloud such as dynamic provisioning and completely in the first response. ” activation, horizontal scaling, and regionalized deployments. These aspects provide the key advantages to be gained by the cloud, but if the application does not take advantage of these capabilities much of the value Pekka Näf, Project Manager of the cloud is lost. We include cloud enablement as part of our Blueprint phase when architecture of the Swisscom Labs Operations system is defined. Proactively manage Contact us Most managed service providers have little to no understanding of the application and can only react to performance and access control issues. Many times this results in servers being reset as a hardware response to an undiagnosed application issue. Since we assembled the application and are now managing it and the environment, we have a unique perspective to identify anomalous CPU usage based on traffic, time of day, etc. and diagnose potential application issues before they result in a degradation or termination of service. Each quarter we will do a thorough review of the application and environment health and utilization and provide recommendations for tuning the system and improving performance. Auto-scaling Cloud enabled applications can take advantage of trigger-driven, auto-scaling to activate additional application instances to meet spiky demand. Through proper parameter settings for load-based thresholds/
  2. 2. scheduled scaling/number of jobs in a queue, and automated server configuration templates we are able to ensure auto-scaling properly responds to spiky demand and also de-activates to ensure no unnecessary charges. True production environment testing An often overlooked benefit of the cloud is the ability to efficiently provision the exact, full production environment for testing before go-live. Before the cloud, it was nearly always too costly to fully provision a test environment and too many IT managers have horror stories of systems that ran fine on the QA environment only to fail when going onto production. As part of MCAS, we setup the full environment on the cloud and test on that to eliminate any surprises from the environment change from QA to production. This also helps to speed the deployment to production from QA. Integration with behind the firewall applications We work with your IT team to ensure compliance with all data privacy requirements, policies and procedures. Generally, we recommend a centralized, monitor-able gateway for secure data flow between applications in your VPN and applications in the cloud. No mark-ups All underlying cloud charges are passed through at cost. You get the same price as if you went direct to the cloud provider (e.g. Amazon). If the cloud provider lowers the price, as they have been doing, that reduction will be passed on to you. Future proofing The cloud computing world is moving very quickly with advancements, new entrants and price changes happening frequently. We will track and evaluate all new advancements in the market and make recommendations on any changes to our clients’ environments. Core Services of MCAS Load-balancing services Through real-time monitoring services that are used to gauge current server load, we can trigger the creation of new virtual servers that can work to handle increased load during peak times. Firewall services We provide a complete firewall service that restricts traffic by protocol, by service port, as well as by source IP address (individual IP or CIDR block). We customize firewall settings by instance groups and require an X.509 certificate and key to authorize changes, thus adding an extra layer of security. We also leverage host- based firewalls to restrict inbound and outbound traffic on each instance. Backup services We provide system backups in a virtual environment with copies being created for longer term usage in non- volatile storage. Disaster recovery Should an unfortunate event occur that requires a system to be restored from backup, or restore an environment, we rapidly redeploy in different geographies much faster than with traditional hosting services.
  3. 3. System monitoring We monitor server load, processor usage, disk usage, network traffic and other metrics and respond to a system as needs require. We set triggers for the provisioning of new servers into the environment as needs require. Provisioning services Servers are provisioned in an automated fashion based on set triggers and configurations. Multiple server configurations can be provisioned depending on demand and requirements. Decommissioning services Decommissioning can be scheduled, triggered or accomplished on-demand. This set of services also insures that any information a server contains that may not be shared with other servers in the environment is com- municated to servers that will remain online. Support Levels Optaros offers three support levels to meet the varied needs of our clients: Silver, Gold, and Platinum. All three options provide for an unlimited number of reported incidents that address all severity levels: Critical (0), Severe (1), and Moderate (2). All support levels have 7x24 access to reach us via our Open Ticket Response System (OTRS). Silver Gold Platinum Manager Pooled Coordinator Primary Initial Issue Notification OTRS OTRS Phone / OTRS Hours 5x8 5x12 7x24 Initial Response - Top Severity (0) 1 Day 4 Hours 2 Hours Incidents Unlimited Unlimited Unlimited Severity level 0-2 0-2 0-2 IAE access 7x24 7x24 7x24 Silver provides a base level of support Gold provides 5x12 support for Platinum provides the highest level of for non mission-critical applications. mission-critical applications. Coverage support for mission-critical applications. The cost is contained by making effec- hours are increased, response time is Coverage hours are 7x24, response tive use of pooled resources, internet dramatically reduced, and a coordinator time is reduced, logging of incidents communication, business hour access, is provided to manage all communi- via phone is provided, and a primary and one-day response times. Even at cations and efforts to address and individual is assigned to handle all sup- this constrained level of support there respond to an incident. port concerns. is no limit to the number of incidents that can be reported. To learn more, contact us. Optaros Corporate Headquarters 10 Milk St P (617) 227-1855 11th Floor F (617) 224-5388 Boston, MA 02108 E