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Web 2.0 in government: why
                    and how
           (18 months later...)

iGov session ADMINISTRAÇÃO 2.0
Lis...
What I will try to answer today




•   what is web 2.0?
•   does it matter?
•   why?
•   what should government do?




 ...
So far ICT has not fundamentally
          changed government


•   1990s: ICT expected
    to make government
    more tr...
Many projects of web2.0 in public services,
         but not by government
                              Source: own elabo...
Relevant for key government
                     activities
       Back office                             Front office


  ...
Regulation : Peer-to-patent




                              6
Peer-to-patent: an inside look
•    Eighty-nine (89) percent of participating patent examiners thought the presentation of...
Service delivery: Patient Opinion




                                    8
Citizens monitoring government:
         farmsubsidy.org
UK, US: citizens providing detailed
    insight into gov strategies
Why?
•   Citizens and CIVIL SERVANTS already use
    web 2.0: no action ≠ no risks
•   Likely to stay as it is linked to u...
Why?/2

Because it does not impose change (e-gov 1.0) but
acts on leverages, drivers and incentives:
•   building on uniqu...
“A problem shared
       is a problem halved
...and a pressure group created”

           Dr. Paul Hodgkin
     director P...
“it’s about pressure points, chinks
        in the armour where
improvements might be possible,
   whether with the consen...
Before




                      citizen

Government




                                15
After




                                       information,
                          citizen
                          ...
A new vision starting to take
                                    shape




o sum up, transparency, which enhances account...
Web-oriented government architecture

  !quot;#                                      $%&




UK Cabinet, “Power of informa...
What should
government do?
1 - DO NO HARM




• don’t hyper-protect public data from re-use
• don’t launch large scale “facade” web2.0
  project
• do...
2. ENABLE OTHERS TO DO




• publish reusable and machine readable data
   (XML, RSS, RDFa) > see W3C work
• adopt web-ori...
3. ACTIVELY PROMOTE



•   ensure pervasive broadband
•   create e-skills in and outside government: digital
    literacy,...
Thank you


               david.osimo@tech4i2.com


                   Further information:
Osimo, 2008. Web2.0 in govern...
Back-up slides




                 24
A new innovation model for
               public services

•     A new WAY to innovate public services
         Continuous...
Common mistakes

•   “Build it and they will come”: beta testing, trial and
    error necessary

•   Launching “your own” ...
Web 2.0 is about values, not technology:
      and it’s the hacker’s values

                 User as producer, Collective...
Are these services used?

•   in the back-office, yes
•   in the front-office, not too much: few
    thousand users as an av...
Why? /2
•   Citizens (and employees) already use web 2.0:
    no action ≠ no risks
•   Likely to stay as it is linked to u...
Is there a visible impact?



Yes, more than the usage:
•   in the back office: evidence used by US Patent
    Office, used ...
Web 2.0 is a set of values more
      than a set of technologies


               User as producer, collective intelligenc...
Reminder: citizens and
employees do it anyway




                          32
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Osimo - presentation at Administracao 2.0 iGov event - Lisboa

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Transcript of "Osimo - presentation at Administracao 2.0 iGov event - Lisboa"

  1. 1. Web 2.0 in government: why and how (18 months later...) iGov session ADMINISTRAÇÃO 2.0 Lisbon, 25 March 2009 David Osimo Tech4i2 ltd.
  2. 2. What I will try to answer today • what is web 2.0? • does it matter? • why? • what should government do? 2
  3. 3. So far ICT has not fundamentally changed government • 1990s: ICT expected to make government more transparent, Supply Demand efficient and user oriented • 2005+: disillusion as burocracy not much different from Max Weber’s description 3
  4. 4. Many projects of web2.0 in public services, but not by government Source: own elaboration of IPTS PS20 project
  5. 5. Relevant for key government activities Back office Front office Regulation Service delivery Cross-agency collaboration eParticipation Knowledge management Law enforcement Interoperability Public sector information Human resources mgmt Public communication Public procurement Transparency and accountability source: “Web 2.0 in Government: Why and How? www.jrc.es 5
  6. 6. Regulation : Peer-to-patent 6
  7. 7. Peer-to-patent: an inside look • Eighty-nine (89) percent of participating patent examiners thought the presentation of prior art that the received from the Peer-to-Patent community was clear and well formatted. Ninety-two (92) percent re Usage and impact ported that they would welcome examining another application with public participation. • Self-regulated: need examiners want to see Peer-to-Patent implemented as reg Seventy-three (73) percent ofcontrol critical mass to participating • office “bad apples” practice. • 2000(21) percent of participating examiners stated that prior art submitted by the Peer-to-Pate users • 9/23 applications used • Twenty-one community was “inaccessible” by the USPTO. by USPTO • 73% of USPTO the • The USPTO received one third-party prior art submission for every 500 applications published in 2007. Pe examiners endorse Patent reviewers have provided an average of almost 5 prior art references for each application in the p project • pilot being extended and adopted in Japan “We’re very pleased with this initial outcome. Patents of questionable merit are of little value to anyone. We much prefer that the best prior art be identified so that the resulting patent is truly bulletproof. This is precisely why we eagerly agreed to sponsor this project and other patent quality initiatives. We are proud of this result, which validates the concept of Peer-to-Patent, and can only improve the quality of patents produced by the patent system.” — Manny Schecter, Associate General Counsel for Intellectual Property, IBM 7
  8. 8. Service delivery: Patient Opinion 8
  9. 9. Citizens monitoring government: farmsubsidy.org
  10. 10. UK, US: citizens providing detailed insight into gov strategies
  11. 11. Why? • Citizens and CIVIL SERVANTS already use web 2.0: no action ≠ no risks • Likely to stay as it is linked to underlying societal trends - Today’s teenagers = future users and employees - Empowered customers - Creative knowledge workers - From hierarchy to network-based organizations - Non linear-innovation models - Consumerization of ICT 11
  12. 12. Why?/2 Because it does not impose change (e-gov 1.0) but acts on leverages, drivers and incentives: • building on unique and specific knowledge of users: the “cognitive surplus” • the power of visualization • reducing information and power asymmetries • peer recognition rather than hierarchy • reducing the cost of collective action • changing the expectations of citizens 12
  13. 13. “A problem shared is a problem halved ...and a pressure group created” Dr. Paul Hodgkin director PatientOpinion.org
  14. 14. “it’s about pressure points, chinks in the armour where improvements might be possible, whether with the consent of government or not” Tom Steinberg director mySociety
  15. 15. Before citizen Government 15
  16. 16. After information, citizen trust, attention Government friends friends of friends public 16
  17. 17. A new vision starting to take shape o sum up, transparency, which enhances accountability and choice, can be a powerful driver, a catalyst and flagship for “transformational government”, rather than for “eGovernment” only. What is new? 17
  18. 18. Web-oriented government architecture !quot;# $%& UK Cabinet, “Power of information task force report” '()*+,--.*/0)-*1-231*)+456*3-7489-(*):0-;<*=>-?@30-ABBCD Robinson et al.: “Government Data and the Invisible Hand “ Gartner: “The Real Future of E-Government: From Joined-Up to Mashed-Up” 18
  19. 19. What should government do?
  20. 20. 1 - DO NO HARM • don’t hyper-protect public data from re-use • don’t launch large scale “facade” web2.0 project • don’t forbid web 2.0 in the workplace • let bottom-up initiatives flourish as barriers to entry are very low 20
  21. 21. 2. ENABLE OTHERS TO DO • publish reusable and machine readable data (XML, RSS, RDFa) > see W3C work • adopt web-oriented architecture • create a public data catalogue > see Washington DC 21
  22. 22. 3. ACTIVELY PROMOTE • ensure pervasive broadband • create e-skills in and outside government: digital literacy, media literacy, web2.0 literacy, programming skills • fund bottom-up initiatives through public procurement, awards • reach out trough key intermediaries trusted by the community • listen, experiment and learn-by-doing 22
  23. 23. Thank you david.osimo@tech4i2.com Further information: Osimo, 2008. Web2.0 in government: why and how? www.jrc.es Osimo, 2008. Benchmarking e-government in the web 2.0 era: what to measure, and how. European Journal of ePractice, August 2008. http://egov20.wordpress.com 23
  24. 24. Back-up slides 24
  25. 25. A new innovation model for public services • A new WAY to innovate public services Continuous and incremental, • open and non hyerarchical • not only by government: civil society, citizens, civil • servants • A new effective DRIVER to address the challenges of innovating public services citizens’ ratings and reviews: democratization of • voice where there is no exit possibility more openness and transparency expected • wider availability of IT tools for innovation by • citizens, civil servants, civil society 25
  26. 26. Common mistakes • “Build it and they will come”: beta testing, trial and error necessary • Launching “your own” large scale web 2.0 flagship project • Opening up without soft governance of key challenges: - privacy - individual vs institutional role - destructive participation • Adopting only the technology with traditional top- down attitude 26
  27. 27. Web 2.0 is about values, not technology: and it’s the hacker’s values User as producer, Collective intelligence, Values Long tail, Perpetual beta, Extreme ease of use Blog, Wiki, Podcast, RSS, Tagging, Social Applications networks, Search engine, MPOGames Ajax, XML, Open API, Microformats, REST, Technologies Flash/Flex, Peer-to-Peer Source: Author’s elaboration based on Forrester 27
  28. 28. Are these services used? • in the back-office, yes • in the front-office, not too much: few thousand users as an average • still: this is much more than before! • some (petty) specific causes have viral take- up (mobile phones fees, road tax charge schemes) • very low costs of experimentation 28
  29. 29. Why? /2 • Citizens (and employees) already use web 2.0: no action ≠ no risks • Likely to stay as it is linked to underlying societal trends - Today’s teenagers = future users and employees - Empowered customers - Creative knowledge workers - From hierarchy to network-based organizations - Non linear-innovation models - Consumerization of ICT 29
  30. 30. Is there a visible impact? Yes, more than the usage: • in the back office: evidence used by US Patent Office, used to detect Iraqi insurgents • in the front office, making government really accountable and helping other citizens • but there is risk of negative impact as well 30
  31. 31. Web 2.0 is a set of values more than a set of technologies User as producer, collective intelligence, openness “by default”, perpetual beta, ease of Values use Blogs, Podcast, Wiki, Social Networking, Peer- Technology to-peer, MPOGames, Mash-up Ajax, Microformats, RSS/XML 31
  32. 32. Reminder: citizens and employees do it anyway 32
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