Michela Ornati

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- Lugano, Switzerland
Industry Apparel / Fashion
Website www.oltreilcrm.com
About International Business Development & Marketing Innovation - I am curator and co-author of "Oltre il CRM: la customer experience nell’era digitale. Strategie, best practices, scenari del settore moda e lusso." Franco Angeli, Milan, 2011. See www.oltreilcrm.com. - I am an experienced international professional in marketing, business and product management in the luxury products and services and in the information technology field. - My key consulting and teaching expertise is in multichannel marketing innovation management and sales, with a focus on relationship marketing, customer relationship management and social CRM, customer experience and loyalty management, retail, e-and m-commerce

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