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Orange lake auto attendants proposed Orange lake auto attendants proposed Presentation Transcript

  • Updated 1/27/10Orange Lake ResortsCall Routing Tree for 407-239-0000Hello, and thank you for calling Orange Lake Resorts, home to Holiday Inn Club Vacations…where it’s the right place, the right time to bring your vacation dreams to life. Pleaselisten carefully to these 6 menu options, as some of the options have changed.To reach a guest or dial a direct extension at Orange Lake Resort in Orlando, please press 1.If you would like to make payment arrangement on your Mortgage, Maintenance Fees, Club or Latitudes account or to speak to Capital Management about your Mortgage,Maintenance Fees or Latitudes Account, press 2.If you are a new owner, have recently acquired a Holiday Inn Club Vacations membership or have questions regarding your down payment, press 3.If you’re a member of Holiday Inn Club Vacations—formerly known as Global Access—a traditional owner, or you’d like to make a reservation, press 4.If you’re interested in learning about the benefits of Holiday Inn Club Vacations membership, or for information on vacation or Latitudes packages, press 5.If you have questions about activities, amenities, golf or a recent stay at Holiday Inn Club Vacations at Orange Lake in Orlando, press 6.To listen to these options again please press the pound key.If you know your party’sextension please dial itnow or press ‘0’ for theresort operator.Dial by extension or0 - receptionistRoutes to 6029 E-ProIf you’re a Holiday InnClub member pleasepress 1. If you’re anOrange Lake owner anddo not participate in theClub please press 2. Forall other reservationinquiries please press 3.To return to the mainmenu please press thepound key.If you’d like to learn aboutthe exciting benefits ofmembership in HolidayInn Club Vacations,please press 1. If you’vepurchased a vacation orLatitudes package andhave questions or wouldlike to select yourvacation dates, pleasepress 2. For informationon purchasing a vacationpackage, please press 3.To return to the mainmenu, please press thepound key.1 – Routes to 28922 – Routes to 28773 – Routes to 28941 – Routes to 60252 – Routes to 10503 – Routes to 2894Routes to resortoperator1 2 3 4 5Defaultor ‘0’Thank you for calling Orange Lake Capital Mgmt,home of Holiday Inn Club Vacations. Our menuoptions have changed please listen carefully. You mayexperience an extended hold time due to increasedcall volume. If you are calling to make a payment wenow offer an added option. The OL capital mgmtwebsite available to pay your mortgage, maintenanceor club fees. To take advantage of this option pleasevisit our secure website athttps://payorangelake.officialpayments.com.Please remain on the line as all calls are handled inthe order in which they are received. All calls may berecorded and monitored for quality purposes. Tolocate your account please enter the home phonenumber associated with your account followed by thenumber sign.1 – Routes to 2892D – Routes to pay by phone1 – Routes to 28812 – Routes to 40673 – Sub promptIf you’re an RCI memberplease press 1. If you’recalling to book a rentalreservation please press2. For operator assistanceplease press 3.1 – Routes to 27692 – Routes to 60753 – Routes to ‘0’For attraction tickets,car rental, or othertransportation needs,please press 1. Forgolf information and teetimes, please press 2.For all other inquiresplease press 3. Toreturn to the mainmenu, please press thepound key.For River Island sales andquality assurance pleasepress 1. For theFounders Club sales andquality assurance pleasepress 2. For questionsregarding your downpayment, please press 3.1 – Routes to 17012 – Routes to 16893 – Routes to 4090D - ???6
  • Updated 1/27/10Orange Lake ResortsCall Routing Tree for 800-877-6522Hello, and thank you for calling Orange Lake Resorts, home to Holiday Inn Club Vacations…where it’s the right place, the right time to bring your vacation dreams to life. Pleaselisten carefully to these 5 menu options, as some of the options have changed.To reach a guest at Orange Lake Resort in Orlando, please dial 407-239-0000.If you would like to make payment arrangement on your Mortgage, Maintenance Fees, Club or Latitudes account or to speak to Capital Management about your Mortgage,Maintenance Fees or Latitudes Account, press 1.If you’re a member of Holiday Inn Club Vacations—formerly known as GlobalAccess—you’re a traditional owner, or you’d like to make a reservation, please press 2.If you are a new owner, and have recently acquired a Holiday Inn Club Vacations membership or have questions regarding your down payment, please press 3.If you’re interested in learning about the benefits of Holiday Inn Club Vacations membership, or for information on vacations or Latitudes packages, please press 4.If you have questions about activities, amenities, golf or a recent stay at Holiday Inn Club Vacations at Orange Lake in Orlando, please press 5.To listen to these options again please press the pound key.Routes to 6029 E-ProIf you’re a Holiday InnClub member pleasepress 1. If you’re anOrange Lake owner anddo not participate in theClub please press 2. Forall other reservationinquiries please press 3.To return to the mainmenu please press thepound key.If you’d like to learn aboutthe exciting benefits ofmembership in HolidayInn Club Vacations,please press 1. If you’vepurchased a vacation orLatitudes package andhave questions or wouldlike to select yourvacation dates, pleasepress 2. For informationon purchasing a vacationpackage, please press 3.To return to the mainmenu, please press thepound key.1 – Routes to 28922 – Routes to 28773 – Routes to 28941 – Routes to 60252 – Routes to 10503 – Routes to 2894Routes to resortoperator1 2 3 4Defaultor ‘0’Thank you for calling Orange Lake Capital Mgmt,home of Holiday Inn Club Vacations. Our menuoptions have changed please listen carefully. You mayexperience an extended hold time due to increasedcall volume. If you are calling to make a payment wenow offer an added option. The OL capital mgmtwebsite available to pay your mortgage, maintenanceor club fees. To take advantage of this option pleasevisit our secure website athttps://payorangelake.officialpayments.com. Pleaseremain on the line as all calls are handled in the orderin which they are received. All calls may be recordedand monitored for quality purposes. To locate youraccount please enter the home phone numberassociated with your account followed by the numbersign.1 – Routes to 28812 – Routes to 40673 – Sub promptIf you’re an RCI memberplease press 1. If you’recalling to book a rentalreservation please press2. For operator assistanceplease press 3.1 – Routes to 27692 – Routes to 60753 – Routes to ‘0’For attraction tickets,car rental, or othertransportation needs,please press 1. Forgolf information and teetimes, please press 2.For all other inquiresplease press 3. Toreturn to the mainmenu, please press thepound key.For River Island sales andquality assurance pleasepress 1. For theFounders Club sales andquality assurance pleasepress 2. For questionsregarding your downpayment, please press 3.1 – Routes to 17012 – Routes to 16893 – Routes to 4090D - ???5