Product Road Map

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Product Road Map and Product development strategy

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Product Road Map

  1. 1. Product Road Map 1999- 2000 Orlando Moreno [email_address] 408.656.2498
  2. 2. Product development strategy <ul><li>Stabilize current offerings and new technologies. </li></ul><ul><li>Developing a system solution not individual products </li></ul><ul><li>Feature enhancement in target markets </li></ul><ul><li>Customized integration with partners </li></ul><ul><li>Two versions per year (NiceUniverse delayed release) </li></ul>Orlando Moreno
  3. 3. AMLO System - Feb 98 <ul><li>NiceLog 8.0 </li></ul><ul><ul><li>Non commercial </li></ul></ul><ul><li>NiceCLS 4.35 </li></ul><ul><ul><li>In production </li></ul></ul><ul><li>Unified Applications </li></ul><ul><ul><li>Non commercial </li></ul></ul><ul><li>NiceLog 8.0 </li></ul><ul><ul><li>Beta Test </li></ul></ul>Orlando Moreno
  4. 4. NiceCLS 4.35 <ul><li>Resource management </li></ul><ul><li>Monitoring application </li></ul><ul><li>Lucent enhancements </li></ul>Orlando Moreno
  5. 5. NiceUniverse 4.2 - Sep 99 <ul><li>Auto deletion </li></ul><ul><li>Monitor + ROD (voice and screen) </li></ul><ul><li>Stand alone evaluator </li></ul><ul><li>Mixed environment </li></ul><ul><li>Screen capture enhancements </li></ul>Orlando Moreno
  6. 6. NiceLog 8.1 system - Oct 99 <ul><li>NiceLog 8.1 </li></ul><ul><li>NiceCLS 8.1 </li></ul><ul><li>Unified applications 8.1 </li></ul>Orlando Moreno
  7. 7. NiceLog 8.1 <ul><li>More Input channels (up to 224 channels per unit) </li></ul><ul><li>New Archiving Design (+MO & AIT) and more disk space </li></ul><ul><li>Active E1/T1 playback </li></ul><ul><li>Passive Lucent Extension Recording </li></ul><ul><li>Talking Clock </li></ul>Orlando Moreno
  8. 8. NiceCLS 8.1 <ul><li>Unified scheduling </li></ul><ul><li>Updated CAPI SDK </li></ul><ul><li>Additional environment support </li></ul>Orlando Moreno
  9. 9. Unified applications <ul><li>One Application Suite of Systems with or without NiceCLS </li></ul><ul><li>New (Microsoft compliant) Look-and-Feel </li></ul><ul><li>Multi-CLS Query </li></ul><ul><li>Monitor Application </li></ul><ul><li>Send Voice Playbacks via Email </li></ul><ul><li>Better output management </li></ul>Orlando Moreno
  10. 10. NiceUniverse 4.5 - Dec 99 <ul><li>Call schedule per week/month </li></ul><ul><li>Scoring and reporting enhancments </li></ul><ul><li>Bulk time recording </li></ul><ul><li>Multi Screen Logger Support </li></ul><ul><li>Basic archiving </li></ul><ul><li>Win 98 Support </li></ul>Orlando Moreno
  11. 11. NiceLog 8.5 system - Q2 2000 <ul><li>NiceLog 8.5 </li></ul><ul><li>NiceCLS 8.5 </li></ul><ul><li>Unified applications </li></ul>Orlando Moreno
  12. 12. NiceLog 8.5 <ul><li>New Hardware Architecture </li></ul><ul><li>CTI based Selective Archiving </li></ul><ul><li>External Logging (EMC type solutions) </li></ul><ul><li>Maintenance and Installation Features </li></ul><ul><li>More Active/Passive digital set recording </li></ul><ul><li>Improved API </li></ul><ul><li>VoIP (H.323) Playback </li></ul>Orlando Moreno
  13. 13. NiceCLS 8.5 <ul><li>Call path support </li></ul><ul><li>Audio tester </li></ul><ul><li>Additional CTI drivers </li></ul><ul><li>Scheduling enhancments </li></ul><ul><li>Cradel to grave </li></ul><ul><li>Media liabrary </li></ul>Orlando Moreno
  14. 14. Unified applications <ul><li>MS-Outlook Integration </li></ul><ul><li>Web based Query </li></ul><ul><li>Enhanced reporting </li></ul><ul><li>Enhanced Installation tools </li></ul><ul><li>BIT and Reports via Email </li></ul>Orlando Moreno
  15. 15. NiceUniverse 5.0 - Q2 2000 <ul><li>System Archiving </li></ul><ul><li>Internet applications </li></ul><ul><li>Single box system </li></ul><ul><li>Customer survey </li></ul><ul><li>WFM enhancments </li></ul><ul><li>Minimize SQL requirements </li></ul>Orlando Moreno
  16. 16. Nice products Release Forecast Orlando Moreno NL 80 AMLO NL 8.5 NL 8.1 NU 4.1 NU 42 NU 5.0 NU 45
  17. 17. Questions Orlando Moreno [email_address] 408.656.2498 408.656.2498 [email_address]

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