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Lessons Learn methodology team work management

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  • If this is what happened, how do we improve it so it doesn’t happen again
  • These are the givens. No variables here. This is what we have to work with and can’t get away from
  • Take TIME out of the equation, here and this is what we need to work on
  • Take TIME out of the equation, here and this is what we need to work on
  • Take TIME out of the equation, here and this is what we need to work on
  • Take TIME out of the equation, here and this is what we need to work on
  • Take TIME out of the equation, here and this is what we need to work on
  • Take TIME out of the equation, here and this is what we need to work on
  • Lessons Learn

    1. 1. By Orlando Moreno [email_address] 408.656.2498
    2. 2. <ul><li>Not a good question. A better question is… </li></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    3. 3. <ul><li>It wasn’t any one persons fault </li></ul><ul><li>Thinkwell design was incomplete </li></ul><ul><li>We made mistakes here that made life difficult on site in Japan </li></ul><ul><li>There wasn’t enough TIME </li></ul><ul><ul><ul><li>To Engineer, Fabricate and Test </li></ul></ul></ul><ul><ul><ul><li>To create proper Facility Impact and Integration Plans </li></ul></ul></ul><ul><ul><ul><li>For TW to know what they needed </li></ul></ul></ul><ul><ul><ul><li>To Avoid the UNNECESSARY Technical Difficulties </li></ul></ul></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    4. 4. <ul><li>Let’s look at what happen and create some ideas to fix this </li></ul><ul><li>But first, the project base line. Also known as the… </li></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    5. 5. <ul><li>DESIGN, PLANNING, SCHEDULING </li></ul>TIME (Schedule) SCOPE (Quality) RESOURCES (Money & People) <ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    6. 6. <ul><li>Integration Details </li></ul><ul><ul><ul><li>Speaker Placement </li></ul></ul></ul><ul><ul><ul><li>Button Placement </li></ul></ul></ul><ul><ul><ul><li>Screen Placement </li></ul></ul></ul><ul><li>Operation Details </li></ul><ul><ul><ul><li>How does this attraction work? </li></ul></ul></ul><ul><li>Last Minute Media Production </li></ul><ul><li>Details = Planning = Proj Triangle </li></ul><ul><li>THESE ARE THE CONSTANTS </li></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    7. 7. <ul><li>We Accepted this job! </li></ul><ul><li>Drawings </li></ul><ul><li>Preparation & Shipping </li></ul><ul><li>Technology Approaches </li></ul><ul><li>Miscellaneous </li></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    8. 8. <ul><li>Let’s remove TIME out of the equation </li></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    9. 9. <ul><li>Drawings </li></ul><ul><li>Preparation & Shipping </li></ul><ul><li>Technology Approaches </li></ul><ul><li>Miscellaneous </li></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    10. 10. <ul><li>Scaled Plans w/Equipment Locations </li></ul><ul><li>Field Wiring Diagrams </li></ul><ul><li>Projection Studies </li></ul><ul><li>Facility Information </li></ul><ul><ul><ul><li>Power </li></ul></ul></ul><ul><ul><ul><li>Attachment Details </li></ul></ul></ul><ul><ul><ul><li>Mounting Heights </li></ul></ul></ul>Recommendation: Drawing Standards with check offs <ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    11. 11. <ul><li>Drawings </li></ul><ul><li>Preparation & Shipping </li></ul><ul><li>Technology Approaches </li></ul><ul><li>Miscellaneous </li></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    12. 12. <ul><li>The world famous BAD PIXEL Projector </li></ul><ul><li>No Power Cables </li></ul><ul><li>No Software </li></ul><ul><li>No Documentation / Manuals </li></ul><ul><li>Recommendations: </li></ul><ul><ul><ul><li>Shipping check list (don’t we have this) </li></ul></ul></ul><ul><ul><ul><li>Test all Projectors when they arrive </li></ul></ul></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    13. 13. <ul><li>Drawings </li></ul><ul><li>Preparation & Shipping </li></ul><ul><li>Technology Approaches </li></ul><ul><li>Miscellaneous </li></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    14. 14. <ul><li>Standardize on One Projector </li></ul><ul><ul><ul><li>Screen Sizes Changed </li></ul></ul></ul><ul><ul><ul><li>Lens Shift & Zoom Lens required </li></ul></ul></ul><ul><li>No Composite Video for projectors </li></ul><ul><ul><ul><li>Or Standardize in an attraction? </li></ul></ul></ul><ul><li>MPEG Servers </li></ul><ul><ul><ul><li>Is this a Product or a Project? </li></ul></ul></ul><ul><ul><ul><li>Encoding Standards </li></ul></ul></ul><ul><ul><ul><li>Demo Unit for testing </li></ul></ul></ul><ul><ul><ul><li>LINE DRIVERS required </li></ul></ul></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    15. 15. <ul><li>ESCAN </li></ul><ul><ul><ul><li>Wrong OS (Mediasonic should clarify compatibility?) </li></ul></ul></ul><ul><ul><ul><li>Failed Hard Drive (Purchased Locally) </li></ul></ul></ul><ul><ul><ul><li>Computers need to be approved by Mark </li></ul></ul></ul><ul><li>Distributed I/O </li></ul><ul><ul><ul><li>FrEND Firmware </li></ul></ul></ul><ul><ul><ul><li>Pre-fabricated OCC panels with field connectors </li></ul></ul></ul><ul><ul><ul><li>Actor button feedback </li></ul></ul></ul><ul><ul><ul><li>How distributed does AV have to be? </li></ul></ul></ul><ul><ul><ul><ul><li>Still requires same Facility access & environ requirements </li></ul></ul></ul></ul><ul><li>Alcorn McBride Lightcues </li></ul><ul><ul><ul><li>Never again!!!! </li></ul></ul></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    16. 16. <ul><li>Touring Racks </li></ul><ul><ul><li>These just SUCKED! </li></ul></ul><ul><ul><li>“ Fully Tested” </li></ul></ul><ul><ul><ul><li>Rear Access </li></ul></ul></ul><ul><ul><ul><li>Programming Ports </li></ul></ul></ul><ul><ul><ul><li>Power </li></ul></ul></ul><ul><ul><ul><li>Service loops? </li></ul></ul></ul><ul><ul><li>Field Cable Management </li></ul></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    17. 17. <ul><li>BSS Soundweb </li></ul><ul><ul><ul><li>NO RAMPS!!! </li></ul></ul></ul><ul><ul><ul><li>New version coming? </li></ul></ul></ul><ul><li>AA Digitools </li></ul><ul><ul><ul><li>Nice, cheap DSP box </li></ul></ul></ul><ul><ul><ul><li>Limited Real Time adjustment </li></ul></ul></ul><ul><li>DBX 260 </li></ul><ul><ul><ul><li>Just because there is an RS232 port on the back, doesn’t mean that its (easily) controllable. </li></ul></ul></ul><ul><ul><ul><li>Don’t use again if we need to control it. </li></ul></ul></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    18. 18. <ul><li>Fostex </li></ul><ul><ul><ul><li>All should be sold & ordered with dual drives </li></ul></ul></ul><ul><li>Speakers </li></ul><ul><ul><ul><li>Outdoor Speakers need internal transformers </li></ul></ul></ul><ul><ul><ul><ul><li>Bose speakers don’t </li></ul></ul></ul></ul><ul><ul><ul><li>Check Mounting options </li></ul></ul></ul><ul><li>Cable </li></ul><ul><ul><ul><li>Always provide extra wire if we are supplying it. </li></ul></ul></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    19. 19. <ul><li>Drawings </li></ul><ul><li>Preparation & Shipping </li></ul><ul><li>Technology Approaches </li></ul><ul><li>Miscellaneous </li></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    20. 20. <ul><li>Warranty </li></ul><ul><ul><li>International Requirements </li></ul></ul><ul><ul><li>Post Opening Support </li></ul></ul><ul><li>Dealing with it On-Site </li></ul><ul><ul><li>Reduce overall “on site engineer/installation design” </li></ul></ul><ul><ul><li>Have a team meet and greet with the local vendors prior to shipping </li></ul></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    21. 21. <ul><li>Demand more from Thinkwell </li></ul><ul><ul><li>Suggest a 30/60/90 deliverable plan </li></ul></ul><ul><ul><li>Improve coordination between technical, scenic, and show requirements </li></ul></ul><ul><ul><li>Specify maximum travel time between hotel and job site in final </li></ul></ul><ul><ul><li>Require more time for rehearsals </li></ul></ul><ul><li>Review the schedule </li></ul><ul><ul><li>The client has to pay for additional on-site installation staff from Electrosonic Systems. </li></ul></ul><ul><ul><ul><li>Project Triangle </li></ul></ul></ul><ul><ul><ul><li>12 hour days, 7 days a week is unacceptable. </li></ul></ul></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    22. 22. <ul><li>If we have all of our ducks in a row, then we can charge and negotiate CO's and be problem solvers. </li></ul><ul><li>If it is obvious we screwed something up, it weakens our position. </li></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    23. 23. <ul><li>Drawings </li></ul><ul><ul><ul><li>Drawing Standards with Check Lists </li></ul></ul></ul><ul><ul><ul><li>Improve Facility Integration Planning </li></ul></ul></ul><ul><li>Preparation & Shipping </li></ul><ul><ul><ul><li>Drawing Standards with Check Lists </li></ul></ul></ul><ul><ul><ul><li>Test all Projectors when they arrive </li></ul></ul></ul><ul><li>Technology Approaches </li></ul><ul><ul><ul><li>Don’t make the same mistakes we did </li></ul></ul></ul><ul><ul><ul><li>PMs share the info with sales team </li></ul></ul></ul><ul><li>Miscellaneous </li></ul><ul><ul><ul><li>Review Location and post opening support </li></ul></ul></ul><ul><ul><ul><li>Don’t “Deal with it on site!” </li></ul></ul></ul><ul><ul><ul><li>Push our clients to give us the information we need </li></ul></ul></ul><ul><li>[email_address] </li></ul><ul><li></li></ul><ul><li>408.656.2498 </li></ul>
    24. 24. By Orlando Moreno [email_address] 408.656.2498

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