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    Or update 1.09 Or update 1.09 Presentation Transcript

    • Office of Research iSTAR Initiative Update Debbie Flores 2/2009
    • iSTAR
      • iSTAR. In 2007, the Office of Research launched a unit-wide strategic and organizational improvement effort called iSTAR (“Improving Services to Advance Research”) in order to transform our climate, processes, service, and interactions with our process partners and key stakeholders
      • The anticipated outcomes of these efforts are to increase service to researchers and their support staff; to increase efficiencies within OR; and to ensure that OR is providing a working climate that is respectful and supportive to staff, and offers staff development opportunities as possible
      • “ You have to get at ground truth before you can turn anything around”
    • Survey & Focus Groups
      • Gave a voice to our staff and stakeholders in a safe place
      • Provided us an opportunity to examine everyone’s truth
      • Obtained insights into our organization and ourselves, as leaders
      • Provided us with a baseline from which to begin cultural change and process improvement
    • Mission * Vision * Values Organization Goals OSP HSD ORIS OR Central Office of Research Building organizational framework Fruit = Products & Services Leaves = Unit Goals Branches = Units of the same organization Trunk = Organizational Goals Roots = Mission, Vision, Values Unit Goals Products & Services
    • Broadened our landscape
      • Recognized process partners and stakeholders
      • In some cases, began to build working relationships for the first time
      • Understood that we need accountability at all levels internally and externally to our process partners and stakeholders
    • Turning Vision into Reality Improving Organizational Effectiveness
      • Organizational cultural change
      • Measuring products & services
      • Improving processes
      The Office of Research will create an outstanding climate of support for University of Washington researchers, broadly enabling stellar research advances.
    • What we are working on now
      • Organizational Climate
      • Establishing Culture, Norms, Values through:
      • Leadership & staff development
      • Employee preparation & commitment
      • Change management
      • Customer Service
      • Employee performance
      • Employee recognition
      • Process
      • Improvement
      • Strategy & process
      • Prioritize projects
      • Apply project management elements as applicable
      • Involve appropriate groups and individuals
      • Metrics
      • Various measurements:
      • Organizational & performance metrics
      • Operational metrics
      • Technological metrics
      • Business process metrics
      • Business value metrics
      • Compliance Metrics
      • Satisfaction Metrics
    • Judith Hale of Hale Associates
    • Metrics By Zach Gemignani July 1, 2007 http://www.juiceanalytics.com/writing/2007/07/
    • A few next steps
      • Identify metrics and a way to communicate them with staff and campus
      • Prioritize process improvement projects
      • Identify ways to constantly reinforce the organizational culture we want (reward particular behaviors, take care of problems, set employee expectations, allow for collaboration)
      • Communicate with campus