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TRAVEL OREGON 101
 & Partnering with your VCB
      November 14, 2012
Black Market Gourmet, Coos Bay
Who is Oregon’s tourism and
      hospitality industry?

• 92,400 Oregonians directly employed (2011)
• Restaurants, hotels, wineries, attractions,
  guiding & outfitter businesses, tour operators,
  visitor information centers, convention and
  visitor bureaus
• Indirectly: gas stations, charter boats, taxis,
  shopping centers, printers, art galleries and
  more…
Tourism Industry
Employment 1991-2011
  100

   90

   80

   70                                    Thousands

   60

   50

   40

   30
    1991 1994 1997 2000 2003 2006 2009
Why Tourism Matters
         To Oregon

                     2011
•$8.8 billion in visitor expenditures annually

•$2.1 billion in payroll and earnings annually

•$320 million in state and local taxes annually

Tourism = One of Oregon’s top export-oriented industries
Why Tourism
          Matters
       To Coos County

                 2011

•$220 million in visitor expenditures annually

•$3090 Jobs

•$6.5 million in state and local taxes annually
Investing in Oregon’s
            Tourism Industry

• Pre-2004, Oregon’s tourism budget was:
   – 46th out of the 50 states
   – Oregon was losing market share to other
     states
   – Fact: Oregon needed an economic
     stimulus
• House Bill 2267 – Oregon Tourism
  Investment Proposal
Statewide lodging tax

• 1% Statewide Lodging Tax implemented in
  2004
• Lodging tax = transient occupancy tax/TOT,
  bed tax, room tax, etc.


• Local lodging taxes:
  – Existing local rates and allocations for tourism
    were “grandfathered”
  – Increases in local tax rates with at least 70%
    dedicated to tourism are allowed
Where does it go?

• Collected by the Oregon Dept of Revenue
• Deposited with Travel Oregon
• Up to 15% is distributed back to Oregon’s 7
  regions for their Regional Cooperative
  Marketing Program (RCMP)
• Oregon’s tourism budget now ranks in the
  middle of the 50 states
Where does it go locally?

• 7% transient tax collected by lodging
  properties
• 5/7th to city/tribe general fund = $875,000
• 2/7th to fund the VCB = $236,000
Seven Regions

 Breakdown of dollars that each region received for their
2011 Regional Cooperating Marketing Programs:

            - Greater Portland            $429,911
            - Oregon Coast                $290,351
            - Willamette Valley           $149,596
            - Southern Oregon             $126,774
            - Central Oregon              $102,399
            - Eastern Oregon              $53,529
            - Mt. Hood/Col. River Gorge   $42,298

             Up to 15% of the 1% collected goes to the regions.
The 7 OREGON REGIONS/RDMO’s
So what is Travel Oregon?

 The Oregon Tourism Commission dba
Travel Oregon is the official state agency
charged with encouraging economic
growth to enhance the quality of life in
Oregon through a strengthened economic
impact of tourism throughout the state.
What is the Coos Bay – North
         Bend VCB?
Organizational Structure
                    Governor
                       

            Oregon Tourism Commission
            9 appointed Commissioners
                        

                 Travel Oregon
              Chief Executive Officer
                        

                Travel Oregon Staff
                  5 departments
Departments

• Executive


• Operations & Strategic
  Development

• Global Marketing


• Global Sales
Strategic Plan

                            Key Objectives:

#1 Maximize the return on public and private investments in tourism.
#2 Drive year-round travel from visitors in our domestic target audience
   and lengthen their average stay by encouraging them to be destination-
   oriented in this state.
#3 Drive online marketing leisure visitors to Oregon from our primary
   international target markets: Germany, UK, Japan, Canada, and
   European and Asian feeder markets.
#4 Provide leadership and support through collaboration with local,
   regional, national, tribal and private-industry tourism entities.
Read it Yourself


    Travel Oregon’s Strategic Plan


            Located on our industry website:
            www.traveloregon.com/industry
                Go to About OTC
Then go to Travel Oregon 2011-2013 Strategic Pla
DMO’s
    DMO = Destination Marketing
Organization

– A Destination Marketing Organization is an organization
  whose primary function is to attract visitors to its
  locale for the purpose of enhancing the local economy
  through purchase of room nights, food and beverage, retail
  items, transportation, visitor services, etc.

– In Oregon, local DMO’s work with their Regional Destination
  Marketing Organization (RDMO) to cooperatively leverage
  budgets, advertising, services, and information for the
  benefit of all tourism entities in the region.

  Examples: Coos Bay-North Bend Visitor &
  Convention Bureau, Travel Lane County, Travel
  Salem, Visit Corvallis, Travel Portland,
RDMO’s

RDMO = Regional Destination Marketing
           Organization

 Oregon is divided into seven tourism regions. Each region has
identified one Destination Marketing Organization (DMO) to act
  as its Regional Destination Marketing Organization (RDMO).
   The RDMO partners with Travel Oregon for the purpose of
            attracting visitors to their specific region.

                    RDMO Examples:
           Oregon Coast Visitors Association
         Southern Oregon Visitors Association
          Central Oregon Visitors Association
Tourism Industry Partnering

           Local Tourism & Hospitality Industry
              (Business, Organization, Individual)

                  Example: The Mill Casino
                             

        Local Destination Marketing Organizations
                          (DMO)
                                Example:
          Coos Bay-North Bend Visitor & Convention Bureau
                                     


       Regional Destination Marketing Organizations
                          (RDMO)
         Example: Oregon Coast Visitors Association
                            

                       Travel Oregon
How we Communicate with
  our Industry Partners
                          Travel Oregon
                                

            Regional Destination Marketing Organization
                              (RDMO)
           Example: Oregon Coast Visitors Association
                                 

              Local Destination Marketing Organization
                               (DMO)
 Examples: Coos Bay – North Bend Visitor and Convention Bureau

                                 

                Local Tourism & Hospitality Industry
                (Business, Organization, Individual)

               Examples: Black Market Gourmet
Operations & Strategic
Development Department
Industry & Visitor Services /
      Destination Development
                 Teams
             Executive Team
•Scott West, Chief Strategy Officer
                                         
                    Industry & Visitor Services Team
•Carole Astley, Industry & Visitor Services Senior Manager
•Sarah Tomlin, PDX Welcome Center Manager
•Michelle Woodard, Communications Liaison
•Patti Kileen, Industry & Visitor Services Coordinator
                                         
                     Destination Development Team
•Kristin Dahl, Destination Development Senior Manager
•Harry Dalgaard III, Destination Development Specialist
•Jamie Parra, Destination Development Coordinator
•Linda Andrews, Destination Development Coordinator
Industry & Visitor
Services Program
Governor’s Conference on Tourism




            April 14-16, 2013 ~ Salem

   Tourism & Hospitality Industry Opportunities:
        oExhibitor & Sponsors – available November
        oAttendee Registration – opens mid-January
                  oEducation & Networking


        www.OregonTourismConference.com
Matching Grants Program

•   Next application process will open in Spring 2013
•   Also have a Rural Tourism Studio grant program

    For:
    New tourism projects that contribute to the development and
    improvement of local economies and communities throughout
       the
    state by means of enhancement, expansion and promotion of
       the
    visitor industry. Generation of overnight stay in your region by
    partnerships with other local tourism businesses is important.

    – One grant application per year
    – Minimum ask is $1,000; Maximum ask to be determined in
      2013
    – Competitive grant process
Scenic Byways
       Coordinate with ODOT & Statewide
                  Committee


   Coordinate with Global Marketing
             Department:

   •Participate in regional Scenic Byway efforts

    •Promote through: traveloregon.com/trip-
             ideas/scenic-byways/

       •Scenic Byway Driving Guide
          (being re-printed soon!)
Pacific Coast Scenic Byway
Scenic Byways Online:
traveloregon.com/trip-ideas/scenic-
              byways/
Industry Policy & Research
 Policy: Government affairs, legislative issues, agency & partner
                           relations
 Research: Development and marketing decisions are based on
                           research

               Primary research studies include:
                Local Transient Lodging Tax Survey
                  Oregon Overnight Travel Study
         Oregon Travel Impacts (1991-2009 economic impacts)
       Fishing, Hunting, Wildlife Viewing & Shellfishing in Oregon
                 Tourism & Hospitality Indicators Report
                          Regional Research
                      Travel Oregon Reports
NEW! Oregon Cultural and Heritage Travelers Study – Available at Governor’s
                                Conference


 NEW! Receive monthly Oregon Travel Barometer report via Travel Oregon
                          industry email!
Research: Our Local
                                  Visitors
•   47% Website visitors say they plan on visiting within next 30
    days.
•   56% are returning visitors
•   50% Travel in Pairs
•   91% drive here
•   $206 per day
•   45+
•   Spend at least 2 nights.
•   Most planned activities:
     – Sightseeing
     – Beach activities
     – Hiking/backpacking
Tourism and Hospitality
                  Consortium
•   Goal: Promote the tourism & hospitality industry as a primary
    socio-economic driver in Oregon

•   Key Message: “What’s good for tourism and hospitality is good
    for Oregon and what’s good for Oregon is good for the tourism
    and hospitality industry”

•   Tourism & hospitality leaders comprise the Consortium Steering
    Committee
•   60+ leading industry organizations and individuals are involved
Tourism & Hospitality
                     Consortium
                 Steering Committee

•   Kari Westlund, President & CEO, Travel Lane County
•   Roger Fuhrman, Director, Oregon Department of Fish and Wildlife
•   Katy Coba, Director, Department of Agriculture
•   Bill Cross, Director, Oregon Destination Marketing Organization
•   Todd Davidson, CEO, Travel Oregon
•   Jeff Miller, President & CEO, Travel Portland
•   Matt Garrett, Director, Oregon Department of Transportation
•   Tim Pickett, Interim Director, Oregon Travel Experience
•   Alana Hughson, President & CEO, Central Oregon Visitors Association
•   Steve McCoid, CEO, Oregon Restaurant & Lodging Association
•   Dave Tovey, representing Oregon Tribes
•   Tim Wood, Director, Oregon Parks and Recreation Department
•   Scott West, CSO, Travel Oregon
Oregon Q Care

• Oregon Q CARE Customer Service Training Program


   – www.OregonQCare.com
   –   Visitor industry and regional focus
   –   Exclusively online 24/7
   –   Free of charge!
   –   Introduction + 3 modules
   –   Certificate self-generated at end
Travel Matters/Mystery
                 Tourist
May Mystery Tourist


  – Find great moments of tourism related
    hospitality
  – Encourage businesses and
    employees to take the online Q Care
    program
  – Gave away over $1500 in prize/cash
  – Free of charge!


  – How you can get involved
  – Encourage your employees to take
    the training
  – Provide giveaways to the VCB
State Welcome Centers

•   Travel Oregon operates 9 State Welcome Centers
•   Located at key entry points into Oregon

        •Ashland
        •Astoria
        •Brookings
        •Klamath Falls
        •Lakeview
        •Ontario
        •Oregon City
        •Umatilla
        •Portland International Airport
State Welcome Centers
  Brochure Program

 Would you like to have your brochure available in
         the state Welcome Centers?

           Contact Cerissa McFarlane

          CerissaM@mediamerica.net
                 503.445.8842.
Industry & Visitor Services
              Contacts


Patti Kileen, patti@traveloregon.com
Carole Astley, carole@traveloregon.com



Programs: Oregon Governor’s Conference on Tourism, Travel
Oregon 101, Oregon Q Care Customer Service, Matching Grants
Program, Welcome Centers
Destination Development
        Program
Destination Development
         Services


    • Rural Tourism Studios
    • Scenic Bikeways
    • Bicycle Tourism Studios
Rural Tourism Studios
 • Designed to bolster tourism in rural
   Oregon
 • Offers hands on skill building, planning
   and product development workshops
 • Past Locations:
   • John Day River Territory
   • McKenzie River Valley
   • Clackamas County
   • South Lincoln County
   • River Canyon Country

    * We are not currently accepting
       applications for the RTS program.
       Workshops are planned through
       2013
OregonScenicBikeways.org
                  Partnership between:
                      Oregon Parks &
                       Recreation Dept
                      Oregon Dept. of
                       Transportation
                      Travel Oregon
                      Cycle Oregon

                  9 Scenic Bikeways
                   around the State
                  Designed to help
                   prospective bike
                   tourists find the best
                   riding Oregon has to
                   offer
                  Applications for new
                   routes being
                   accepted in March
Bicycle
       Travel
 
       Surveyto
     Survey intended
     measure cycling
     activity and economic
     impact
  Data compiled and
   published by Dean
   Runyan
  Deadline for
   completion: Dec. 31,
   2o12
   Results published :
    Spring the survey:
    Take 2013
RideOregonRide.com/Surv
            ey
Oregon
       Tribal
      Tourism
      Working
       Group
•   9 Tribes of
    Oregon
•   Collaborative
    projects
•   Travel Guide
•   REZ Kitchen
    Tour
Product Development
      Services

   • Cycl i n g Tou r i sm
   • Ni ch e M ar k et
     D evel opm en t
   • A gr i -t our i sm
     D evel opm en t
   • M i scel l an eou s P r oduct
     D evel opm en t I n i t i at i ves
Oregon Bicycle Tourism
      Partnership


 Travel Oregon as
  convener since 2003
 120+ organizations
  involved from all
  facets of cycling
 Meet 3-4x / year
Business Development
       Services

   • Su st ai n abl e B u si n ess
     Ch al l en ge
   • Or egon T r avel
     P h i l an t h r opy Fu n d
Travel Oregon Forever
Sustainable Tourism Advisory
Committee

Oregon’s Sustainable Business
Challenge
A voluntary reporting program to show the commitment
organizations have to sustainability and environmentally
responsible operations.


Oregon Travel Philanthropy Fund
A program where visitors can donate to a cause in their
chosen region of the state. Each region has a project.


TravelOregonForever.com
Sustainable Business
              Challenge
    A free and voluntary          Provides
     reporting program              Businesses with
     intended to                    additional
        Quantify & qualify         marketing
         sustainable businesses     exposure
        Measured by the 37         through Travel
         Global Sustainable         Oregon’s
         Tourism Criteria           communication
        Online Survey              network
        Upload documentation
        Achieve tiered status:
         Silver, Gold

To begin the Challenge, go to TravelOregonForever.com
  or contact Jamie Parra, Jamie@TravelOregon.com
Participating Businesses
Gold                             Silver
Cooper Mountain Vineyards       Bandon Dunes Golf Resort
DoubleTree by Hilton Portland   Corvallis Fall Festival
Hopworks Urban Brewery          EverGreen Escapes
Sokol Blosser Winery            FivePine Lodge
The Heathman Hotel              Inn at Wecoma
Timberline Lodge                Mt. Hood Cultural Center and Museum
Travel Portland                 Pacific Northwest Vacations
Troon Vineyard                  Sand Master Park
WildSpring Guest Habitat        Summit Meadow Cabins
                                 Travel Lane County
The Oregon Travel Philanthropy
            Fund




         +
Regional Projects
• Sustainable Seafood
  Initiative
• The Living Highways
  Project
• Willamette Farm & Food
  Coalition
• Building the Rogue River
  Corridor and Greenway
• Deschutes Restoration
  Outreach Program
• Mosier Plateau Trail
  Project
• Wallowa County
   Agri-tourism
  Development
Participating Businesses
             The Heathman Hotel,
              Portland
             The Jupiter Hotel,
              Portland
             Double Diamond Lodge
              Bed & Breakfast,
              Oakridge
             Geiser Grand Hotel, Baker
              City
             Old Parkdale Inn,
              Parkdale
             WildSpring Guest Habitat,
              Port Orford
             Cannon Beach Vacation
              Rentals, Cannon Beach
             Black Walnut Inn, Dundee
Industry Website:
www.traveloregon.com/industry
Organized by Department
Industry Relations/
Destination Development
Oregon Q Care
Global Sales
Global Sales Team

• Teresa O’Neill, Vice President, Global Sales
• Petra Hackworth, Senior Manager Global
  Sales & Europe
• Lisa Itel, Manager Global Sales - The
  Americas
• Greg Eckhart, Manager Global Sales - Asia
• Chris Chester, Global Sales Coordinator
• Allison Keeney, Global Sales Assistant
  Coordinator
Did You Know?

International visitors:
• Stay longer
• Spend more
• Book further in advance
• Book out-of-the-way places
Domestic visitors:
• Motor coach travel has a large
   economic impact
• Groups are looking for more
   niche market activities
• Everyone is looking for a unique experience
VisaVue® 2011

Travel Oregon estimates are based on and extrapolated from aggregate
card usage data provided by VisaVue® Travel.

They incorporate data from other independent research sources.
Spending amounts and patterns are based on face-to-face Visa card
transactions in Oregon.

Transactions utilizing cash, pre-paid, phone, internet and other credit/debit
cards are not included.

Conversion factors are used to extrapolate arrivals, but spending per visitor
is in its raw form (only Visa card purchases).

Amounts on the sheet are rounded, with associated rounding errors. All
calculations are done on un-rounded data.
VisaVue® Numbers
     Growth: Total: 7.9%

Established markets             Emerging markets

Canada: 4.3%               Australia, NZ: 5.2%
Japan: - 4.3%              Korea: 7.6%
UK: - 6.8%                 Taiwan: 12.6%
Germany (+A,CH): 4.1%      China: 39.7%
France: 8.1%
                           Brazil: 25.0%
                           India: 12.5%
INTERNATIONAL ARRIVALS BY COUNTRY

                          2007              2008              2009                2010         2011
Total, All*                1,584,000         1,477,000         1,467,000           1,628,000    1,756,000
Total, Top 15              1,435,000         1,340,000         1,334,000           1,438,000    1,502,000
Canada                     1,132,000         1,060,000         1,084,000           1,159,000    1,208,000
Japan                         57,000            52,000            46,000              49,000       46,000
UK                            48,000            41,000            35,000              38,000       35,000
Germany (+A,CH)               40,000            36,000            31,000              32,000       33,000
Australia, NZ                 35,000            32,000            32,000              36,000       38,000
Korea                         25,000            22,000            18,000              22,000       23,000
Scandinavia                   25,000            25,000            23,000              24,000       23,000
Mexico                        14,000            13,000            10,000              12,000       15,000
France                        12,000            13,000            12,000              12,000       13,000
Taiwan                        10,000             9,000             7,000               9,000       10,000
China                         10,000            11,000            13,000              19,000       26,000
Benelux                        8,000             8,000             7,000               7,000        7,000
Italy                          8,000             8,000             7,000               6,000        6,000
Brazil                         5,000             6,000             6,000               7,000        9,000
India                          6,000             6,000             5,000               7,000        8,000

*All origin countries, using (all cardholder count) / (Top 15 cardholder count)
VisaVue® 2012
                  Second Quarter Comparison
Rolling 12-month comparison
Click on highlighted cells to select ending year and quarter using pull-down menus.
Quarterly data start in 2009, so 2011 Q1 is first available ending quarter.
Note: sum of quarters in calendar year exceeds annual total (latter nets out multiple visits).

Year                                          2012             2012 Q2 is first available.
Quarter                                         2



                                                    12-months ending
                                                                                                 Change
                                            2011 Q2                  2012 Q2
Total, All*                                        2,125,000                2,221,000                      +4.5%
Total, Top 15                                      1,829,000                1,931,000                      +5.6%
Canada                                             1,468,000                1,551,000                      +5.6%
Japan                                                 62,000                   65,000                      +4.0%
UK                                                    45,000                   42,000                      -5.7%
Germany (+A,CH)                                       39,000                   40,000                      +3.5%
Australia, NZ                                         45,000                   44,000                      -1.3%
Korea                                                 30,000                   29,000                      -3.4%
Scandinavia                                           29,000                   29,000                      -1.4%
Mexico                                                16,000                   19,000                     +19.3%
France                                                15,000                   15,000                      +1.4%
Taiwan                                                11,000                   12,000                      +6.7%
China                                                 33,000                   48,000                     +44.3%
Benelux                                                8,000                    8,000                      -2.3%
Italy                                                  7,000                    7,000                      -1.2%
Brazil                                                10,000                   12,000                     +14.1%
India                                                 10,000                   10,000                      +3.4%

*All origin countries, using (all cardholder count) / (Top 15 cardholder count)
Key International Markets to the
                      U.S.
Top International Markets to the U.S.:
• Germany, United Kingdom, France, Benelux
• Japan, Korea, China
• Canada/USA
• New market: Scandinavia
• New market: Australia/New
  Zealand
• New market: China
• Emerging markets: India and
   Brazil

Estimated Numbers for 2010:
• United Kingdom, 5.4 million
• Japan, 4.9 million
• Germany, 1.7 million
* Per Office of Tourism Travel Industries
How We Reach Our
              Market . . .
• Media & Travel
  Trade Research
  Trips
• Trade Shows
• Sales Missions
• Partnering with
  Regions
• In-Country
  Marketing Reps
• Printed Material
• Social Media: Twitter,
• Facebook, Blogs, Youku (Chinese YouTube), Sina
  Weibu (Chinese twitter)
Key International and
                        Domestic
                      Trade Shows
•   JATA and Japan Mission
•   Active America (Japan
•   and China)
•   North American Journeys
•   Go West (Western States)
•   ITB Berlin
•   IPW (formerly USTA Pow Wow,
•   U.S.
•   Canada Missions
•   National Tour Association
•   American Bus Association
•   TAP (Travel Alliance
    Partners) by invitation only
•   CITM (China)
•   World Travel Mart (UK)
•   World Travel Fair (China)
Australia Media
European Media
Asia Media
How Do We Work?

•   In-country representatives
•   Public relations
•   Research Trips (fams)
•   Tour operators
•   Receptive tour operators
•   Travel agent education
•   Trade shows
•   Cooperation with Oregon regions
•   Cooperation with international carriers
•   Oregon Tour and Travel Alliance:
    www.OregonPackagedTravel.com
Oregon Tour & Travel Alliance


The Oregon Tour and Travel Alliance (OTTA) is an
  independent non-profit membership organization that
  works in partnership with Travel Oregon to increase
  packaged travel to Oregon.

• Oregon suppliers & tour operators connections for
  out of state suppliers
• Oregon itineraries for out of state suppliers
• Organized by region

               www.OregonPackagedTravel.com
Receptive Tour Operators/
           Wholesales

How do you work with Receptive Tour
  Operators?
• Discounted rates
• Images
• Relationships
• Host clients (not just hotels)
• Proactive
Who Does Oregon Compete
         With?
Goals for 2012

•   Grow awareness in (and traffic from) key markets

•   Focus on shoulder/low season

•   Support winter flight capacity
    increases

•   Evaluate performance

•   Explore emerging market potential:
     – China
     – Australia
     – Scandinavian Countries
What Can You Do?

•   Website
•   Printed materials
•   Research trips
•   Trade shows
•   Word-of-mouth
•   Cultural competence
    (taken International
    Seminar?)

Partnerships:
• Local DMOs
• RDMO’s
• Travel Oregon
• Receptive tour operators
Global Sales Contacts


      Chris Chester
 chris@traveloregon.com

       Allison Keeney
allison@traveloregon.com
VCB Marketing
                       Plan
• Advertising $112,000
   – 39% online
   – 30% television
   – 16% print
   – 6% Travel Matters Campaign
   Additional Investments
• PR & Tradeshows
• Print Guides
• Fulfillment (Guide distribution)
On line Advertising
On line Advertising

                 Google Search Campaign

Coos Bay                         Oregon Dunes
North Bend                       Charleston, Oregon
Holiday Lights                   ATV Rentals
Coos Bay Festivals               Oregon Natural Beaches
Oregon Coast Activities          Oregon Coast State Parks
Oregon Coast Events              Things to do in Western Oregon
North Bend Oregon events         Things to do in Coos Bay Oregon
Shore Acres State Park           Things to do in North Bend Oregon
Oregon Coast Hiking              Coos Bay Oregon Hikes
Coos Bay Oregon Beaches          North Bend Oregon Hikes
Coos Bay Birding                 Oregon Coast Festivals


                           And more…
Social Media
Print Advertising
Airport Signage
TV Advertising
The new OregonsAdventureCoast.com




•   Deals
•   Events
•   Attractions
•   Restaurants
•   Photography
Website
Website
Website
Website
Website
Website
Website
Website
YOU!

What We Need from You!
 – PHOTOS – Hi Res & Copyright Free, clearly
   labeled.
 – Event Information 6mos – 1 year ahead
 – Detailed information, including, dates,
   addresses, URL’s business information
 – PHOTOS
 – Guest Posts or itinerary ideas
 – PHOTOS
OregonsAdventureCoast.com/Partners
Global Marketing
Marketing Team

     Kevin Wright, Vice President, Global Marketing
   Holly Macfee, Vice President, Global Brand Strategy

•Judiaann Woo, Director, Communications
•Mo Sherifdeen, Director, Integrated Marketing
•Michael Sturdevant, Sr. Marketing Manager
•Linea Gagliano, Communications Manager
•Emily Forsha, Content & Digital Community Manager
•Amy Walker, Account Executive, Creative Services
•Bryant Marban, Production Coordinator
•Ariana Bray-Sweet, Marketing Coordinator
•Kate Jorgensen, Project Manager
•Katy Clair, Marketing Coordinator/Assistant
Marketing Programs
• Media/Advertising
   – 2 year/$4 million campaign
• Public Relations & Communications
   – Media Relations/Communication +
• Integrated Marketing
   – Digital Channels + Content
• Fulfillment
   – Guide distribution (website & 800 # requests,
     and BRCs)
Travel Oregon
             Marketing
• Differentiate Oregon from its competitors
• Build awareness that Oregon is the must-see,
  perfect vacation destination
• Motivate consumers to actively seek more
  information
• Help them plan their vacation
• Help translate their interest into a sale
• Build a relationship with them over the long term
Two Pillar Marketing Strategy


                Spring                                         Fall
                Outdoor Recreation                             Culinary
                Oregon Adventurecation                         Oregon Bounty
  Advertising Positions Oregon as the travel destination        Position Oregon as a premiere foodie
    Message: for outdoor recreation. Focus on:                  destination. Feature stories may include:
              • Hiking                                         • Oregon Chefs
              • Cycling                                        • Vintners, Brewers, Distillers
              • Golf                                           • Chocolate/Cheesemakers
              • Outdoor Adventure                              • Fishermen
                                                               • Ranchers
Media           TV and online ads placed in environments       TV and online ads placed in environments
Strategy:       that reach active explorers and outdoor        that appeal to foodies/cultural creatives who
                enthusiasts who are more likely to travel to   are active vacationers
                Oregon
    Promotio Social Media promotion on Facebook with           Developing a tastemaker event designed to
    n:       Adventurecation contest and branded tabs on       make influential foodies intrigued in the
             Travel Oregon and partner Facebook pages          specialness of Oregon Bounty
2012 Spring Campaign
Oregon Adventurecation
Spring 2012 Advertising
Overall: 50% TV / 50% Online

Domestic TV Markets:
  – local broadcast networks in Spokane, San Francisco, Seattle, and
    Portland
  – limited national buy through select channels on Dish Network’s
    partnership with Google TV




Canada TV:
   – Vancouver B.C., local network buy
Online Plan
      World Expansion
     • 4.1MM imps




                            Local Sites
                        • 4.9MM imps




                                   Enthusiast Sites
                                  • 6.6MM imps




                                          Travel Inspiration
                                          • 9.3MM imps
Travel Oregon Facebook Tab
Partner Pages on Facebook
2011-2012 Oregon
 Bounty Strategy
                    BRAND ADVERTISING
   (TV & Online: National, Heavy Regional, Vancouver BC)




                      PR & PROMOTIONS
                (Year-Round Foodie Experiences )

Tasting Table            Oregon Bounty                 Spring
 Partnership              Tastemaker               Media/Influencer
  Fall 2011           Immersion Weekend             Event NYC
   (online)             (Full On Oregon)             May, 2012
                            Fall 2011




                           FEAST
                  A World-Class Foodie Event
                          Fall 2012
Oregon Bounty
Trails to Feast Sweepstakes
Integrated Marketing Team

•   Mo Sherifdeen, Director, Integrated Marketing
•   Emily Forsha, Content & Digital Community Manager
•   Bryant Marban, Production Coordinator
•   Kate Jorgensen, Project Manager
Integrated Marketing
                   (Digital + Content)

INSPIRATION                    INFORM                CONNECT
   INSPIRATION

We tell, curate &         We facilitate the       We provide
facilitate storytelling   gathering of            Oregon’s tourism
—stories, blog            personal and            industry myriad
posts, photos,            relevant Oregon         opportunities to
videos, trip              experiences to          build a relationship
experiences—that          create successful       with travelers to
evokes an                 trips that are highly   Oregon and
emotional response        anticipated and         translate their
and ignites the           fondly remembered       interest into a sale
desire to travel.
Online Business Listings
• Goal: Provide travelers a view of all there
  is to see and do in a particular city or
  region and allow them to plan their trip.

• Listings include text, photo, links, location
  map & things near by


• Contact: Bryant Marban,
  Bryant@traveloregon.com or 503-967-
Listings Available
• Lodging
• Eat/Drink: Restaurants, Wineries,
  Breweries etc.
• Attractions
• Events
• Trails
• Deals
Content & Publishing
Digital Content – Seasonal
              Stories




5 stories per season
Digital Content –Feature
Stories




At least 5 stories per month
Digital Content – Grant’s
Getaways




 1 story per week
Itineraries




Ongoing; as needed
Digital Content – Email
      Newsletters
Social Media Outposts
Print Publications
Print Publications
Advertising Opportunities
TRAVEL OREGON AD NETWORK
Package your marketing plan across channels:
    - Award winning visitor guide
     – TravelOregon.com – new CPM ad model
     – E-Newsletters
        • General
        • Culinary
        • Outdoor
•   Contact Megan Kirkpatrick for more information
     – megank@mediamerica.net, 503-445-8804
    www.mediamerica.net/media-kit.html
Travel Oregon Online Leads
• Database of people who want more information about
  Oregon
• You can search by where they’re from, where they want
  to go and what they want to do
   – E.g.: People from Arizona looking to come to
     Willamette Valley for a family experience
• 7.5 cents per name
• TravelOregonLeads.co-operations.com

• Ariana Bray-Sweet (Ariana@TravelOregon.com)
Humanizing TravelOregon.com &
 Delivering Visitor Information
 Support Through Social Media
Oregon Coast Ambassador
           Gary Hayes
• Publisher, Coast Explorer Magazine
• Founder, Pelican Productions, Inc., a travel media and
  marketing company based in Seaside
Global Marketing Contacts

Business Listings on      Story Ideas
TravelOregon.com          Emily Forsha
Bryant Marban             Emily@TravelOregon.com
Bryant@TravelOregon.com


Public Relations          General Marketing
Linea Gagliano            Inquiries
Linea@TravelOregon.com    Katy Clair
                          Katy@TravelOregon.com
Southern Oregon Coast Partnership
Southern Oregon Coast Partnership
OregonsAdventureCoast.com/Partners
Thank you!
            Thank you!

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TRAVEL OREGON 101: Partnering with your VCB

  • 1. TRAVEL OREGON 101 & Partnering with your VCB November 14, 2012 Black Market Gourmet, Coos Bay
  • 2. Who is Oregon’s tourism and hospitality industry? • 92,400 Oregonians directly employed (2011) • Restaurants, hotels, wineries, attractions, guiding & outfitter businesses, tour operators, visitor information centers, convention and visitor bureaus • Indirectly: gas stations, charter boats, taxis, shopping centers, printers, art galleries and more…
  • 3.
  • 4. Tourism Industry Employment 1991-2011 100 90 80 70 Thousands 60 50 40 30 1991 1994 1997 2000 2003 2006 2009
  • 5. Why Tourism Matters To Oregon 2011 •$8.8 billion in visitor expenditures annually •$2.1 billion in payroll and earnings annually •$320 million in state and local taxes annually Tourism = One of Oregon’s top export-oriented industries
  • 6. Why Tourism Matters To Coos County 2011 •$220 million in visitor expenditures annually •$3090 Jobs •$6.5 million in state and local taxes annually
  • 7. Investing in Oregon’s Tourism Industry • Pre-2004, Oregon’s tourism budget was: – 46th out of the 50 states – Oregon was losing market share to other states – Fact: Oregon needed an economic stimulus • House Bill 2267 – Oregon Tourism Investment Proposal
  • 8. Statewide lodging tax • 1% Statewide Lodging Tax implemented in 2004 • Lodging tax = transient occupancy tax/TOT, bed tax, room tax, etc. • Local lodging taxes: – Existing local rates and allocations for tourism were “grandfathered” – Increases in local tax rates with at least 70% dedicated to tourism are allowed
  • 9. Where does it go? • Collected by the Oregon Dept of Revenue • Deposited with Travel Oregon • Up to 15% is distributed back to Oregon’s 7 regions for their Regional Cooperative Marketing Program (RCMP) • Oregon’s tourism budget now ranks in the middle of the 50 states
  • 10. Where does it go locally? • 7% transient tax collected by lodging properties • 5/7th to city/tribe general fund = $875,000 • 2/7th to fund the VCB = $236,000
  • 11. Seven Regions Breakdown of dollars that each region received for their 2011 Regional Cooperating Marketing Programs: - Greater Portland $429,911 - Oregon Coast $290,351 - Willamette Valley $149,596 - Southern Oregon $126,774 - Central Oregon $102,399 - Eastern Oregon $53,529 - Mt. Hood/Col. River Gorge $42,298 Up to 15% of the 1% collected goes to the regions.
  • 12. The 7 OREGON REGIONS/RDMO’s
  • 13. So what is Travel Oregon? The Oregon Tourism Commission dba Travel Oregon is the official state agency charged with encouraging economic growth to enhance the quality of life in Oregon through a strengthened economic impact of tourism throughout the state.
  • 14. What is the Coos Bay – North Bend VCB?
  • 15. Organizational Structure Governor  Oregon Tourism Commission 9 appointed Commissioners  Travel Oregon Chief Executive Officer  Travel Oregon Staff 5 departments
  • 16. Departments • Executive • Operations & Strategic Development • Global Marketing • Global Sales
  • 17. Strategic Plan Key Objectives: #1 Maximize the return on public and private investments in tourism. #2 Drive year-round travel from visitors in our domestic target audience and lengthen their average stay by encouraging them to be destination- oriented in this state. #3 Drive online marketing leisure visitors to Oregon from our primary international target markets: Germany, UK, Japan, Canada, and European and Asian feeder markets. #4 Provide leadership and support through collaboration with local, regional, national, tribal and private-industry tourism entities.
  • 18. Read it Yourself Travel Oregon’s Strategic Plan Located on our industry website: www.traveloregon.com/industry Go to About OTC Then go to Travel Oregon 2011-2013 Strategic Pla
  • 19. DMO’s DMO = Destination Marketing Organization – A Destination Marketing Organization is an organization whose primary function is to attract visitors to its locale for the purpose of enhancing the local economy through purchase of room nights, food and beverage, retail items, transportation, visitor services, etc. – In Oregon, local DMO’s work with their Regional Destination Marketing Organization (RDMO) to cooperatively leverage budgets, advertising, services, and information for the benefit of all tourism entities in the region. Examples: Coos Bay-North Bend Visitor & Convention Bureau, Travel Lane County, Travel Salem, Visit Corvallis, Travel Portland,
  • 20. RDMO’s RDMO = Regional Destination Marketing Organization Oregon is divided into seven tourism regions. Each region has identified one Destination Marketing Organization (DMO) to act as its Regional Destination Marketing Organization (RDMO). The RDMO partners with Travel Oregon for the purpose of attracting visitors to their specific region. RDMO Examples: Oregon Coast Visitors Association Southern Oregon Visitors Association Central Oregon Visitors Association
  • 21. Tourism Industry Partnering Local Tourism & Hospitality Industry (Business, Organization, Individual) Example: The Mill Casino  Local Destination Marketing Organizations (DMO) Example: Coos Bay-North Bend Visitor & Convention Bureau  Regional Destination Marketing Organizations (RDMO) Example: Oregon Coast Visitors Association  Travel Oregon
  • 22. How we Communicate with our Industry Partners Travel Oregon  Regional Destination Marketing Organization (RDMO) Example: Oregon Coast Visitors Association  Local Destination Marketing Organization (DMO) Examples: Coos Bay – North Bend Visitor and Convention Bureau  Local Tourism & Hospitality Industry (Business, Organization, Individual) Examples: Black Market Gourmet
  • 24. Industry & Visitor Services / Destination Development Teams Executive Team •Scott West, Chief Strategy Officer   Industry & Visitor Services Team •Carole Astley, Industry & Visitor Services Senior Manager •Sarah Tomlin, PDX Welcome Center Manager •Michelle Woodard, Communications Liaison •Patti Kileen, Industry & Visitor Services Coordinator   Destination Development Team •Kristin Dahl, Destination Development Senior Manager •Harry Dalgaard III, Destination Development Specialist •Jamie Parra, Destination Development Coordinator •Linda Andrews, Destination Development Coordinator
  • 26. Governor’s Conference on Tourism April 14-16, 2013 ~ Salem Tourism & Hospitality Industry Opportunities: oExhibitor & Sponsors – available November oAttendee Registration – opens mid-January oEducation & Networking www.OregonTourismConference.com
  • 27. Matching Grants Program • Next application process will open in Spring 2013 • Also have a Rural Tourism Studio grant program For: New tourism projects that contribute to the development and improvement of local economies and communities throughout the state by means of enhancement, expansion and promotion of the visitor industry. Generation of overnight stay in your region by partnerships with other local tourism businesses is important. – One grant application per year – Minimum ask is $1,000; Maximum ask to be determined in 2013 – Competitive grant process
  • 28. Scenic Byways Coordinate with ODOT & Statewide Committee Coordinate with Global Marketing Department: •Participate in regional Scenic Byway efforts •Promote through: traveloregon.com/trip- ideas/scenic-byways/ •Scenic Byway Driving Guide (being re-printed soon!)
  • 31. Industry Policy & Research Policy: Government affairs, legislative issues, agency & partner relations Research: Development and marketing decisions are based on research Primary research studies include: Local Transient Lodging Tax Survey Oregon Overnight Travel Study Oregon Travel Impacts (1991-2009 economic impacts) Fishing, Hunting, Wildlife Viewing & Shellfishing in Oregon Tourism & Hospitality Indicators Report Regional Research Travel Oregon Reports NEW! Oregon Cultural and Heritage Travelers Study – Available at Governor’s Conference NEW! Receive monthly Oregon Travel Barometer report via Travel Oregon industry email!
  • 32. Research: Our Local Visitors • 47% Website visitors say they plan on visiting within next 30 days. • 56% are returning visitors • 50% Travel in Pairs • 91% drive here • $206 per day • 45+ • Spend at least 2 nights. • Most planned activities: – Sightseeing – Beach activities – Hiking/backpacking
  • 33. Tourism and Hospitality Consortium • Goal: Promote the tourism & hospitality industry as a primary socio-economic driver in Oregon • Key Message: “What’s good for tourism and hospitality is good for Oregon and what’s good for Oregon is good for the tourism and hospitality industry” • Tourism & hospitality leaders comprise the Consortium Steering Committee • 60+ leading industry organizations and individuals are involved
  • 34. Tourism & Hospitality Consortium Steering Committee • Kari Westlund, President & CEO, Travel Lane County • Roger Fuhrman, Director, Oregon Department of Fish and Wildlife • Katy Coba, Director, Department of Agriculture • Bill Cross, Director, Oregon Destination Marketing Organization • Todd Davidson, CEO, Travel Oregon • Jeff Miller, President & CEO, Travel Portland • Matt Garrett, Director, Oregon Department of Transportation • Tim Pickett, Interim Director, Oregon Travel Experience • Alana Hughson, President & CEO, Central Oregon Visitors Association • Steve McCoid, CEO, Oregon Restaurant & Lodging Association • Dave Tovey, representing Oregon Tribes • Tim Wood, Director, Oregon Parks and Recreation Department • Scott West, CSO, Travel Oregon
  • 35. Oregon Q Care • Oregon Q CARE Customer Service Training Program – www.OregonQCare.com – Visitor industry and regional focus – Exclusively online 24/7 – Free of charge! – Introduction + 3 modules – Certificate self-generated at end
  • 36. Travel Matters/Mystery Tourist May Mystery Tourist – Find great moments of tourism related hospitality – Encourage businesses and employees to take the online Q Care program – Gave away over $1500 in prize/cash – Free of charge! – How you can get involved – Encourage your employees to take the training – Provide giveaways to the VCB
  • 37. State Welcome Centers • Travel Oregon operates 9 State Welcome Centers • Located at key entry points into Oregon •Ashland •Astoria •Brookings •Klamath Falls •Lakeview •Ontario •Oregon City •Umatilla •Portland International Airport
  • 38. State Welcome Centers Brochure Program Would you like to have your brochure available in the state Welcome Centers? Contact Cerissa McFarlane CerissaM@mediamerica.net 503.445.8842.
  • 39. Industry & Visitor Services Contacts Patti Kileen, patti@traveloregon.com Carole Astley, carole@traveloregon.com Programs: Oregon Governor’s Conference on Tourism, Travel Oregon 101, Oregon Q Care Customer Service, Matching Grants Program, Welcome Centers
  • 41. Destination Development Services • Rural Tourism Studios • Scenic Bikeways • Bicycle Tourism Studios
  • 42. Rural Tourism Studios • Designed to bolster tourism in rural Oregon • Offers hands on skill building, planning and product development workshops • Past Locations: • John Day River Territory • McKenzie River Valley • Clackamas County • South Lincoln County • River Canyon Country * We are not currently accepting applications for the RTS program. Workshops are planned through 2013
  • 43. OregonScenicBikeways.org  Partnership between:  Oregon Parks & Recreation Dept  Oregon Dept. of Transportation  Travel Oregon  Cycle Oregon  9 Scenic Bikeways around the State  Designed to help prospective bike tourists find the best riding Oregon has to offer  Applications for new routes being accepted in March
  • 44. Bicycle Travel  Surveyto Survey intended measure cycling activity and economic impact  Data compiled and published by Dean Runyan  Deadline for completion: Dec. 31, 2o12  Results published : Spring the survey: Take 2013 RideOregonRide.com/Surv ey
  • 45. Oregon Tribal Tourism Working Group • 9 Tribes of Oregon • Collaborative projects • Travel Guide • REZ Kitchen Tour
  • 46. Product Development Services • Cycl i n g Tou r i sm • Ni ch e M ar k et D evel opm en t • A gr i -t our i sm D evel opm en t • M i scel l an eou s P r oduct D evel opm en t I n i t i at i ves
  • 47. Oregon Bicycle Tourism Partnership  Travel Oregon as convener since 2003  120+ organizations involved from all facets of cycling  Meet 3-4x / year
  • 48.
  • 49.
  • 50.
  • 51.
  • 52. Business Development Services • Su st ai n abl e B u si n ess Ch al l en ge • Or egon T r avel P h i l an t h r opy Fu n d
  • 53. Travel Oregon Forever Sustainable Tourism Advisory Committee Oregon’s Sustainable Business Challenge A voluntary reporting program to show the commitment organizations have to sustainability and environmentally responsible operations. Oregon Travel Philanthropy Fund A program where visitors can donate to a cause in their chosen region of the state. Each region has a project. TravelOregonForever.com
  • 54. Sustainable Business Challenge  A free and voluntary  Provides reporting program Businesses with intended to additional  Quantify & qualify marketing sustainable businesses exposure  Measured by the 37 through Travel Global Sustainable Oregon’s Tourism Criteria communication  Online Survey network  Upload documentation  Achieve tiered status: Silver, Gold To begin the Challenge, go to TravelOregonForever.com or contact Jamie Parra, Jamie@TravelOregon.com
  • 55. Participating Businesses Gold Silver Cooper Mountain Vineyards Bandon Dunes Golf Resort DoubleTree by Hilton Portland Corvallis Fall Festival Hopworks Urban Brewery EverGreen Escapes Sokol Blosser Winery FivePine Lodge The Heathman Hotel Inn at Wecoma Timberline Lodge Mt. Hood Cultural Center and Museum Travel Portland Pacific Northwest Vacations Troon Vineyard Sand Master Park WildSpring Guest Habitat Summit Meadow Cabins Travel Lane County
  • 56. The Oregon Travel Philanthropy Fund +
  • 57. Regional Projects • Sustainable Seafood Initiative • The Living Highways Project • Willamette Farm & Food Coalition • Building the Rogue River Corridor and Greenway • Deschutes Restoration Outreach Program • Mosier Plateau Trail Project • Wallowa County Agri-tourism Development
  • 58. Participating Businesses  The Heathman Hotel, Portland  The Jupiter Hotel, Portland  Double Diamond Lodge Bed & Breakfast, Oakridge  Geiser Grand Hotel, Baker City  Old Parkdale Inn, Parkdale  WildSpring Guest Habitat, Port Orford  Cannon Beach Vacation Rentals, Cannon Beach  Black Walnut Inn, Dundee
  • 59.
  • 60.
  • 66. Global Sales Team • Teresa O’Neill, Vice President, Global Sales • Petra Hackworth, Senior Manager Global Sales & Europe • Lisa Itel, Manager Global Sales - The Americas • Greg Eckhart, Manager Global Sales - Asia • Chris Chester, Global Sales Coordinator • Allison Keeney, Global Sales Assistant Coordinator
  • 67. Did You Know? International visitors: • Stay longer • Spend more • Book further in advance • Book out-of-the-way places Domestic visitors: • Motor coach travel has a large economic impact • Groups are looking for more niche market activities • Everyone is looking for a unique experience
  • 68. VisaVue® 2011 Travel Oregon estimates are based on and extrapolated from aggregate card usage data provided by VisaVue® Travel. They incorporate data from other independent research sources. Spending amounts and patterns are based on face-to-face Visa card transactions in Oregon. Transactions utilizing cash, pre-paid, phone, internet and other credit/debit cards are not included. Conversion factors are used to extrapolate arrivals, but spending per visitor is in its raw form (only Visa card purchases). Amounts on the sheet are rounded, with associated rounding errors. All calculations are done on un-rounded data.
  • 69. VisaVue® Numbers Growth: Total: 7.9% Established markets Emerging markets Canada: 4.3% Australia, NZ: 5.2% Japan: - 4.3% Korea: 7.6% UK: - 6.8% Taiwan: 12.6% Germany (+A,CH): 4.1% China: 39.7% France: 8.1% Brazil: 25.0% India: 12.5%
  • 70. INTERNATIONAL ARRIVALS BY COUNTRY 2007 2008 2009 2010 2011 Total, All* 1,584,000 1,477,000 1,467,000 1,628,000 1,756,000 Total, Top 15 1,435,000 1,340,000 1,334,000 1,438,000 1,502,000 Canada 1,132,000 1,060,000 1,084,000 1,159,000 1,208,000 Japan 57,000 52,000 46,000 49,000 46,000 UK 48,000 41,000 35,000 38,000 35,000 Germany (+A,CH) 40,000 36,000 31,000 32,000 33,000 Australia, NZ 35,000 32,000 32,000 36,000 38,000 Korea 25,000 22,000 18,000 22,000 23,000 Scandinavia 25,000 25,000 23,000 24,000 23,000 Mexico 14,000 13,000 10,000 12,000 15,000 France 12,000 13,000 12,000 12,000 13,000 Taiwan 10,000 9,000 7,000 9,000 10,000 China 10,000 11,000 13,000 19,000 26,000 Benelux 8,000 8,000 7,000 7,000 7,000 Italy 8,000 8,000 7,000 6,000 6,000 Brazil 5,000 6,000 6,000 7,000 9,000 India 6,000 6,000 5,000 7,000 8,000 *All origin countries, using (all cardholder count) / (Top 15 cardholder count)
  • 71. VisaVue® 2012 Second Quarter Comparison Rolling 12-month comparison Click on highlighted cells to select ending year and quarter using pull-down menus. Quarterly data start in 2009, so 2011 Q1 is first available ending quarter. Note: sum of quarters in calendar year exceeds annual total (latter nets out multiple visits). Year 2012 2012 Q2 is first available. Quarter 2 12-months ending Change 2011 Q2 2012 Q2 Total, All* 2,125,000 2,221,000 +4.5% Total, Top 15 1,829,000 1,931,000 +5.6% Canada 1,468,000 1,551,000 +5.6% Japan 62,000 65,000 +4.0% UK 45,000 42,000 -5.7% Germany (+A,CH) 39,000 40,000 +3.5% Australia, NZ 45,000 44,000 -1.3% Korea 30,000 29,000 -3.4% Scandinavia 29,000 29,000 -1.4% Mexico 16,000 19,000 +19.3% France 15,000 15,000 +1.4% Taiwan 11,000 12,000 +6.7% China 33,000 48,000 +44.3% Benelux 8,000 8,000 -2.3% Italy 7,000 7,000 -1.2% Brazil 10,000 12,000 +14.1% India 10,000 10,000 +3.4% *All origin countries, using (all cardholder count) / (Top 15 cardholder count)
  • 72. Key International Markets to the U.S. Top International Markets to the U.S.: • Germany, United Kingdom, France, Benelux • Japan, Korea, China • Canada/USA • New market: Scandinavia • New market: Australia/New Zealand • New market: China • Emerging markets: India and Brazil Estimated Numbers for 2010: • United Kingdom, 5.4 million • Japan, 4.9 million • Germany, 1.7 million * Per Office of Tourism Travel Industries
  • 73. How We Reach Our Market . . . • Media & Travel Trade Research Trips • Trade Shows • Sales Missions • Partnering with Regions • In-Country Marketing Reps • Printed Material • Social Media: Twitter, • Facebook, Blogs, Youku (Chinese YouTube), Sina Weibu (Chinese twitter)
  • 74. Key International and Domestic Trade Shows • JATA and Japan Mission • Active America (Japan • and China) • North American Journeys • Go West (Western States) • ITB Berlin • IPW (formerly USTA Pow Wow, • U.S. • Canada Missions • National Tour Association • American Bus Association • TAP (Travel Alliance Partners) by invitation only • CITM (China) • World Travel Mart (UK) • World Travel Fair (China)
  • 76.
  • 78.
  • 80.
  • 81. How Do We Work? • In-country representatives • Public relations • Research Trips (fams) • Tour operators • Receptive tour operators • Travel agent education • Trade shows • Cooperation with Oregon regions • Cooperation with international carriers • Oregon Tour and Travel Alliance: www.OregonPackagedTravel.com
  • 82. Oregon Tour & Travel Alliance The Oregon Tour and Travel Alliance (OTTA) is an independent non-profit membership organization that works in partnership with Travel Oregon to increase packaged travel to Oregon. • Oregon suppliers & tour operators connections for out of state suppliers • Oregon itineraries for out of state suppliers • Organized by region www.OregonPackagedTravel.com
  • 83. Receptive Tour Operators/ Wholesales How do you work with Receptive Tour Operators? • Discounted rates • Images • Relationships • Host clients (not just hotels) • Proactive
  • 84. Who Does Oregon Compete With?
  • 85. Goals for 2012 • Grow awareness in (and traffic from) key markets • Focus on shoulder/low season • Support winter flight capacity increases • Evaluate performance • Explore emerging market potential: – China – Australia – Scandinavian Countries
  • 86. What Can You Do? • Website • Printed materials • Research trips • Trade shows • Word-of-mouth • Cultural competence (taken International Seminar?) Partnerships: • Local DMOs • RDMO’s • Travel Oregon • Receptive tour operators
  • 87. Global Sales Contacts Chris Chester chris@traveloregon.com Allison Keeney allison@traveloregon.com
  • 88. VCB Marketing Plan • Advertising $112,000 – 39% online – 30% television – 16% print – 6% Travel Matters Campaign Additional Investments • PR & Tradeshows • Print Guides • Fulfillment (Guide distribution)
  • 90. On line Advertising Google Search Campaign Coos Bay Oregon Dunes North Bend Charleston, Oregon Holiday Lights ATV Rentals Coos Bay Festivals Oregon Natural Beaches Oregon Coast Activities Oregon Coast State Parks Oregon Coast Events Things to do in Western Oregon North Bend Oregon events Things to do in Coos Bay Oregon Shore Acres State Park Things to do in North Bend Oregon Oregon Coast Hiking Coos Bay Oregon Hikes Coos Bay Oregon Beaches North Bend Oregon Hikes Coos Bay Birding Oregon Coast Festivals And more…
  • 95. The new OregonsAdventureCoast.com • Deals • Events • Attractions • Restaurants • Photography
  • 104. YOU! What We Need from You! – PHOTOS – Hi Res & Copyright Free, clearly labeled. – Event Information 6mos – 1 year ahead – Detailed information, including, dates, addresses, URL’s business information – PHOTOS – Guest Posts or itinerary ideas – PHOTOS
  • 107. Marketing Team Kevin Wright, Vice President, Global Marketing Holly Macfee, Vice President, Global Brand Strategy •Judiaann Woo, Director, Communications •Mo Sherifdeen, Director, Integrated Marketing •Michael Sturdevant, Sr. Marketing Manager •Linea Gagliano, Communications Manager •Emily Forsha, Content & Digital Community Manager •Amy Walker, Account Executive, Creative Services •Bryant Marban, Production Coordinator •Ariana Bray-Sweet, Marketing Coordinator •Kate Jorgensen, Project Manager •Katy Clair, Marketing Coordinator/Assistant
  • 108. Marketing Programs • Media/Advertising – 2 year/$4 million campaign • Public Relations & Communications – Media Relations/Communication + • Integrated Marketing – Digital Channels + Content • Fulfillment – Guide distribution (website & 800 # requests, and BRCs)
  • 109. Travel Oregon Marketing • Differentiate Oregon from its competitors • Build awareness that Oregon is the must-see, perfect vacation destination • Motivate consumers to actively seek more information • Help them plan their vacation • Help translate their interest into a sale • Build a relationship with them over the long term
  • 110. Two Pillar Marketing Strategy Spring Fall Outdoor Recreation Culinary Oregon Adventurecation Oregon Bounty Advertising Positions Oregon as the travel destination Position Oregon as a premiere foodie Message: for outdoor recreation. Focus on: destination. Feature stories may include: • Hiking • Oregon Chefs • Cycling • Vintners, Brewers, Distillers • Golf • Chocolate/Cheesemakers • Outdoor Adventure • Fishermen • Ranchers Media TV and online ads placed in environments TV and online ads placed in environments Strategy: that reach active explorers and outdoor that appeal to foodies/cultural creatives who enthusiasts who are more likely to travel to are active vacationers Oregon Promotio Social Media promotion on Facebook with Developing a tastemaker event designed to n: Adventurecation contest and branded tabs on make influential foodies intrigued in the Travel Oregon and partner Facebook pages specialness of Oregon Bounty
  • 111. 2012 Spring Campaign Oregon Adventurecation
  • 112. Spring 2012 Advertising Overall: 50% TV / 50% Online Domestic TV Markets: – local broadcast networks in Spokane, San Francisco, Seattle, and Portland – limited national buy through select channels on Dish Network’s partnership with Google TV Canada TV: – Vancouver B.C., local network buy
  • 113. Online Plan World Expansion • 4.1MM imps Local Sites • 4.9MM imps Enthusiast Sites • 6.6MM imps Travel Inspiration • 9.3MM imps
  • 115. Partner Pages on Facebook
  • 116.
  • 117. 2011-2012 Oregon Bounty Strategy BRAND ADVERTISING (TV & Online: National, Heavy Regional, Vancouver BC) PR & PROMOTIONS (Year-Round Foodie Experiences ) Tasting Table Oregon Bounty Spring Partnership Tastemaker Media/Influencer Fall 2011 Immersion Weekend Event NYC (online) (Full On Oregon) May, 2012 Fall 2011 FEAST A World-Class Foodie Event Fall 2012
  • 118.
  • 119. Oregon Bounty Trails to Feast Sweepstakes
  • 120.
  • 121.
  • 122. Integrated Marketing Team • Mo Sherifdeen, Director, Integrated Marketing • Emily Forsha, Content & Digital Community Manager • Bryant Marban, Production Coordinator • Kate Jorgensen, Project Manager
  • 123. Integrated Marketing (Digital + Content) INSPIRATION INFORM CONNECT INSPIRATION We tell, curate & We facilitate the We provide facilitate storytelling gathering of Oregon’s tourism —stories, blog personal and industry myriad posts, photos, relevant Oregon opportunities to videos, trip experiences to build a relationship experiences—that create successful with travelers to evokes an trips that are highly Oregon and emotional response anticipated and translate their and ignites the fondly remembered interest into a sale desire to travel.
  • 124. Online Business Listings • Goal: Provide travelers a view of all there is to see and do in a particular city or region and allow them to plan their trip. • Listings include text, photo, links, location map & things near by • Contact: Bryant Marban, Bryant@traveloregon.com or 503-967-
  • 125. Listings Available • Lodging • Eat/Drink: Restaurants, Wineries, Breweries etc. • Attractions • Events • Trails • Deals
  • 127. Digital Content – Seasonal Stories 5 stories per season
  • 128. Digital Content –Feature Stories At least 5 stories per month
  • 129. Digital Content – Grant’s Getaways 1 story per week
  • 131. Digital Content – Email Newsletters
  • 135. Advertising Opportunities TRAVEL OREGON AD NETWORK Package your marketing plan across channels: - Award winning visitor guide – TravelOregon.com – new CPM ad model – E-Newsletters • General • Culinary • Outdoor • Contact Megan Kirkpatrick for more information – megank@mediamerica.net, 503-445-8804 www.mediamerica.net/media-kit.html
  • 136. Travel Oregon Online Leads • Database of people who want more information about Oregon • You can search by where they’re from, where they want to go and what they want to do – E.g.: People from Arizona looking to come to Willamette Valley for a family experience • 7.5 cents per name • TravelOregonLeads.co-operations.com • Ariana Bray-Sweet (Ariana@TravelOregon.com)
  • 137. Humanizing TravelOregon.com & Delivering Visitor Information Support Through Social Media
  • 138.
  • 139.
  • 140. Oregon Coast Ambassador Gary Hayes • Publisher, Coast Explorer Magazine • Founder, Pelican Productions, Inc., a travel media and marketing company based in Seaside
  • 141. Global Marketing Contacts Business Listings on Story Ideas TravelOregon.com Emily Forsha Bryant Marban Emily@TravelOregon.com Bryant@TravelOregon.com Public Relations General Marketing Linea Gagliano Inquiries Linea@TravelOregon.com Katy Clair Katy@TravelOregon.com
  • 142. Southern Oregon Coast Partnership
  • 143. Southern Oregon Coast Partnership

Editor's Notes

  1. Printed 11/4/2012 July 18, 2012
  2. We’ll talk about the Oregon tourism & hospitality industry first, then about Travel Oregon and then get into the work of the different departments. **Up from 87,500 in 2010** July 18, 2012
  3. This is how big Oregon’s tourism & hospitality industry really is. We call this the Tourism & Hospitality Industry cluster map. Shows the inter-connectedness of the industry Our industry is more than the volunteers we see handing out brochures at the visitor information centers The industry is broad and impacts many other industry sectors: ag, arts, culinary, transportation, etc July 18, 2012
  4. 88,900 = 2009 87,500 = 2010 92,400 = 2011 (going up again slowly!) July 18, 2012
  5. 2008: Visitor expenditures down from $8.4 billion in 2008, 8.1 billing in 2011 and going up again… 2008 = $2.1 billion in payroll and earnings annually, down to 2 billion in 201 and up again to 2.1 in 2011 $322 million in state and local taxes annually, 313 million in 2010 and now going up again at 320 million in 2011 July 18, 2012
  6. Note: Food service $55million, Arts, Ent, Rec =$33 million, Retail = $25 million Grocery stores $20 million $875k directly back to the cities/tribe July 18, 2012
  7. July 18, 2012
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  9. 25 or 26 th July 18, 2012
  10. July 18, 2012
  11. We’ll be talking more about these in a few slides… July 18, 2012
  12. July 18, 2012
  13. July 18, 2012
  14. Wooden Shoe Tulip Farm in Woodburn July 18, 2012
  15. We gather input from all around the state…from our DMO and RDMO partners before finalizing July 18, 2012
  16. Store around the corner from the Lake County Chamber and Lakeview Welcome Center July 18, 2012
  17. You may know them as CVB’s and some are Chambers of Commerce. Main function is to attract visitors as opposed to business networking as a lot of Chambers are involved in. Oregon’s Adventure Coast – coos bay, north bend, charleston is example here and would be example for Steve at Coos Bay Museum July 18, 2012
  18. The RDMO is the main contact in each of the 7 regions – remember that slide from earlier? A few of them are the same DMO and RDMO for example in Portland both the DMO and RDMO are run out of Travel Portland, different budgets and marketing plans, but same organization. July 18, 2012
  19. Because everyone here today most likely has limited resources and time, this is how we recommend you partner with your DMO and RDMO. Set up a meeting to introduce yourself, get on their mailing lists, send them press releases, etc. Logo is Coos Art Museum - July 18, 2012
  20. Travel Oregon has a lot of opportunities whether they be travel writers, sustainable tourism opportunities, marketing opportunities, etc. so the best way for us to reach everyone out there is to push the info out through the 7 RDMO’s, who then push it out to their DMO’s and then they get it to you! Pic is: B and B Orchards in Hubbard on a 40-acre hazelnut orchard July 18, 2012
  21. Insert Team picture July 18, 2012
  22. First off, our key international markets are western Europe, Asia and parts of North America – determined in part by our primary airline partners Delta/KLM (direct to Amsterdam), and Delta (daily direct to Tokyo). We currently have in-market representation in Germany, the UK, France, the Netherlands, and Japan. July 18, 2012
  23. Insert Team picture July 18, 2012
  24. Hand out the coasters July 18, 2012
  25. Not happening this year, will be happening back again in 2013 most likely 2013-14 cycle next May with a mid-September application deadline. July 18, 2012
  26. First off, our key international markets are western Europe, Asia and parts of North America – determined in part by our primary airline partners Delta/KLM (direct to Amsterdam), and Delta (daily direct to Tokyo). We currently have in-market representation in Germany, the UK, France, the Netherlands, and Japan. July 18, 2012
  27. http://traveloregon.com/trip-ideas/scenic-byways/the-pacific-coast-scenic-byway/ July 18, 2012
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  31. It was out of the success of the passage of the Tourism Investment Act (2003) that the idea of the Consortium was born.  Those most intimately involved with the passage of the legislation believed that additional success could be realized by addressing the bigger picture of the tourism & hospitality industry; most specifically how the industry could be a stronger participant in Oregon’s future.  In other words, the tourism industry needed to be heard on the issues of importance to Oregon and Oregon needs to be heard on issues of importance to the tourism industry.   The Consortium then set itself to do the following to achieve these goals:   Become a clearinghouse for issues of importance to the industry Help create a leadership infrastructure that allows for consistent action and progress as a unified industry Provide a unified communication platform that allows key industry messages to be delivered Provide industry support for the Oregon brand July 18, 2012
  32. There are Town Halls held all over the state to make sure your voice is heard July 18, 2012
  33. Corvallis is doing a great promotion with their tourism & hospitality industry employees this summer Oregon’s Adventure Coast: Charleston, Coos Bay, North Bend has done a big push for May – tourism month as well – contact Katherine Hoppe July 18, 2012
  34. July 18, 2012
  35. July 18, 2012
  36. Invite Betsy Hand to say hello and a few words July 18, 2012
  37. End of T Dev slides Introduce Lisa now July 18, 2012
  38. Insert Team picture July 18, 2012
  39. July 18, 2012
  40. To assist rural communities in Oregon with the development of their tourism industry in a way that will: help stimulate their local economy, protect and enhance local natural and cultural resources, and foster pride in the place they live. To create high-value, authentic tourism products across the state that reflect who we are in Oregon. Next up is (River Canyon Country in Central Oregon) – starts next week. These are the communities of: Prineville, Madras, Warm Springs and Terrebonne Area. We’ll be working with the communities along four additional scenic bikeways in January and February.  Also we are engaging with continued support for on-going product development in the regions that have already been through the program previously.  Next region will be the South Coast but not sure when that will start yet.
  41. Travel Oregon is a member of the Oregon Scenic Bikeways, a new program run by the Oregon State Parks & Recreation Department In spring of 2010, we evaluated just over 1,000 miles of proposed roadway for the Oregon Scenic Bikeways program Likely, close to 600 miles of roadway will be brought into the Bikeway program this year. Aug. 19 public hearing in Florence on three proposed bike routes: Blue Mountain Century, Three Sisters Bikeway, Old West Bikeway. In total there are 5 routes being presented to the Oregon Parks Commission in September for official adoption and there will likely be more in November once we receive their management plans. Travel Oregon will convene a 1-day community-based cycling tourism studio with each of the ‘proponent’ groups for each of the routes this winter to help them create the best on the ground experience they can for visiting cyclists so if you are near to any of these, watch for details! July 18, 2012
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  45. Dedicated cycling website with 11-14k visitors/month Features rides, inspiration, events, etc. Handout stickers and / or promo card here so they have the URL – don’t worry about having it on the slide
  46. July 18, 2012
  47. July 18, 2012
  48. Take the Sustainable Business Challenge Is your organization committed to sustainable practices? If so, you can bring special attention to your sustainability efforts by participating in the Oregon Sustainable Business Challenge. Organizations that participate in the Challenge will be included in Travel Oregon’s suite of sustainable tourism destinations that will be featured in visitor information. Silver: Five Pine Lodge, Mt. Hood Cultural Center & Museum, Pacific NW Vacations Gold: Heathman Hotel, Timberline Lodge Philanthropy Fund: Southern Oregon Region Building the Rogue River Corridor and Greenway The corridor will connect the town of Rogue River to the Valley of the Rogue, providing a trail for children, families and travelers to recreate. Project activities will include building the trails and installing interpretive signage to share the area's compelling history and educate its travelers on its abundance of flora and fauna. About Rogue River Greenway Foundation In its eight year existence, the Foundation has raised over $6 million in funds and is working on completing over 30 miles of trails in Southern Oregon. Its members work with partners to create a world class greenway connects people to the region's incredible natural resources - ensuring they will be there for generations to come. Visit website . July 18, 2012
  49. July 18, 2012
  50. Travel Oregon is also thrilled to announce the start of a statewide travel philanthropy program that we have launched in partnership with Sustainable Travel International . This statewide program, a first in the nation, makes it easy for businesses in the tourism industry to collect small donations from travelers to give back to culturally significant and environmentally beneficial projects. During the first year of the program, it will only be available to lodging properties. “ Volun-tourism”, of which travel philanthropy is a part, is the fastest growing travel trend globally. We highly recommend considering this opportunity as a way to distinguish yourself in the marketplace and connect with this growing base of Awakened Consumers.
  51. SSI – Oregon Coast project July 18, 2012
  52. Jon Paul’s last slide July 18, 2012
  53. Carole back up to talk July 18, 2012
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  57. Insert Team picture July 18, 2012
  58. July 18, 2012
  59. So, why do we market to International Visitors? Because when they visit us, they have a significant impact on the local economy, adding to the tax base as well as the coffers of local businesses. In addition, visitation by international tourists can help to balance swings in domestic tourism. Think about when you travel overseas, you tend to travel longer and more than likely feel less guilty about spending a little more here and a little more there. Millenials will be traveling more by motorcoach as it is sustainable. The Euro in particular buys a lot of US$. July 18, 2012
  60. The numbers do not separate business from leisure travel. July 18, 2012
  61. Travel Oregon estimates are based on and extrapolated from aggregate card usage data provided by VisaVue® Travel. They incorporate data from other independent research sources. Spending amounts and patterns are based on face-to-face Visa card transactions in Oregon. It has provided us a great tool to identify trends and capture market share. The established markets for the most part show consistent growth with the UK being the exception due to downturn in economy. That being said, it remains in our top three overseas market. Emerging markets speak for themselves. China is exploding. At 39.7% growth, it has moved to #six in overseas and we know that Australia will continue to grow just from its #1 inbound status to California last year.
  62. International travel TO OREGON Travel Oregon now has enough years of data to look at trends beyond VisaVue. Can start looking at the data and do forecasting Real value is the consistency of the data so that we can look at trends and emerging markets. Future, perhaps get regional data. Good news: shows emerging markets that we did not know about with just US statistics Australia, Scandinavia China continues to be the fastest growing market Showing Brazil and India showing up as one of the top 15 markets
  63. China continues to show rapid growth up 44.5% from 2011 for the second quarter (Apr-May-June) Brazil continues to show double digit growth in second quarter 2012 July 18, 2012
  64. First off, our key international markets are western Europe, Asia and parts of North America – determined in part by our primary airline partners Delta/KLM (direct to Amsterdam), and Delta (daily direct to Tokyo). We currently have in-market representation in Germany, the UK, France, the Netherlands, and Japan. Visa Vue® indicates new feeder markets: Scandinavian countries and Australia Post Pow Wow research trip with tour operators and media from China OTTI estimates are current and lag behind calendar year. 2011 figures should be available soon. July 18, 2012
  65. In order to reach these markets and influence international visitors to come to Oregon, we host Research Tours and participate in Trade Shows and Sales Missions. As mentioned before, Travel Oregon has contracted with marketing representatives in Germany, Japan, the UK, the Netherlands, and France. These in-country reps help us by keeping Oregon in front of key media and tour operators, ensuring that we have the right people on board our research tours. In Germany and Japan we have Travel Oregon websites, and we’re developing them for other markets. We have limited representation in Shanghai, China, Canada and Scandinavia too. July 18, 2012
  66. In addition to Research Trips, Travel Oregon and our partners participate in international travel trade shows. These shows range from 300 participants to more than 30,000 visitors (ITB in Berlin boasts over 160,000 attendees!) In February of 2007, Oregon and POVA hosted the annual Go West Summit, with pre- and post- research tours throughout Oregon. This was the first time in its 18 year existence that the Go West Summit will be in Oregon. 2011 Go West will be held in Boise which will provide opportunities for pre and post research trips to Oregon. Trade shows like these, and sales missions often held in conjunction with them, offer great opportunities to get our products in front of a large and highly targeted audience. It’s the next best thing to bringing them here! TRANSITION: So, these are the things that we do to entice the international visitor to come to Oregon, so know what? ADD PICTURE July 18, 2012
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  69. Mentions Sweet Cheeks in Eugene on Day One. July 18, 2012
  70. July 18, 2012
  71. Traveller Magazine from Korea covering Baker City, Hell’s Canyon, Pendleton, and Portland. July 18, 2012
  72. Traveller Magazine Korea July 18, 2012
  73. TO has in-country reps/PR firms in the following cities/countries: The new ones are limited representation.   TO has in-country reps/PR firms in the following cities/countries: -Frankfurt, Germany -UK -Paris, France -The Netherlands -Tokyo, Japan -Shanghai, China - limited -Canada - limited -Scandinavia - limited July 18, 2012
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  76. Partnerships within the US are important as the US compete with other countries WA, CA are not the enemy Southern Oregon benefits from drive trips on the West Coast Go to tradeshows and are overpowered by Dubai Need to sell them on coming to the US first, then to Oregon, then to the regions, etc. July 18, 2012
  77. Direct flights: Amsterdam and Narita Soft Season and Winter promotions Oregon Bounty Go West China tradeshow UPDATING for 2012-2013 July 18, 2012
  78. To be international friendly on your website, have a landline as toll free numbers won’t working internationally. You can have simple greetings in foreign languages if you don’t have translated materials. Just a friendly welcome in their language, makes a huge difference to the international traveler. If you do have translated printed material, that is an extra added benefit. Participate in research trips by letting your regional destination marketing organization know that you are interested in these markets. A visit to your location on a research trip can lead to being listed in brochures. Opportunities are available to participate in trade shows. Can’t afford to go? Make sure your RDMO knows about what’s new in your area so you can be included in the “what’s new” that goes to these trade shows. The International department also does regional seminars so that you gain more information in how to “speak international” and work with travel trade. Learn how to work with tour operators and receptive tour operators by signing contracts with them. At the end of this slide…. BREAK TIME – restroom breaks, grab some water, check your voicemail July 18, 2012
  79. To be international friendly on your website, have a landline as toll free numbers won’t working internationally. You can have simple greetings in foreign languages if you don’t have translated materials. Just a friendly welcome in their language, makes a huge difference to the international traveler. If you do have translated printed material, that is an extra added benefit. Participate in research trips by letting your regional destination marketing organization know that you are interested in these markets. A visit to your location on a research trip can lead to being listed in brochures. Opportunities are available to participate in trade shows. Can’t afford to go? Make sure your RDMO knows about what’s new in your area so you can be included in the “what’s new” that goes to these trade shows. The International department also does regional seminars so that you gain more information in how to “speak international” and work with travel trade. Learn how to work with tour operators and receptive tour operators by signing contracts with them. At the end of this slide…. BREAK TIME – restroom breaks, grab some water, check your voicemail July 18, 2012
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  82. Good morning. Thank you, etc. July 18, 2012
  83. The consumer Marketing department at Travel Oregon is made up of the following people. Mention Kevin and Holly July 18, 2012
  84. July 18, 2012
  85. I’d like to start by taking you through our Marketing objectives. Through our programs we: Differentiate Oregon from its competitors (and continue to establish the Oregon brand.) Build awareness among consumers that Oregon is the must-see, perfect vacation destination (for them and their family) Motivate consumers to actively seek more information Help consumers to plan their vacation Help translate their interest into a sale (by getting them from an "idea“ of coming here to a tangible vacation product they can buy whether it's a theater ticket or a rafting trip or a hotel stay.) Build a relationship with them over the long term (so they come back again and tell their family and friends)
  86. So to help focus our messaging, a couple of years ago, we made the strategic decision to focus our advertising into a TWO PILLAR communication strategy . The Advantage of this two pillar strategy: Oregon really stands out with focused advertising messages. With limited budgets, we’re not trying to be everything to everybody. It Highlights the State’s greatest assets…within season It provides a LEAD story with our objective to get people to TravelOregon.com, our e-news, blog, etc. where a ll travel niches are featured across the year In the FALL: We position Oregon as a place where it’s still possible to have authenic, intimate encounters with the artisans who create Oregon’s cuisine TIMING: primarily August thru November So in the SPRING; We position Oregon as THE destination for outdoor recreation TIMING: primarily April thru mid-June TARGET AUDIENCE: Travel Oregon’s advertising campaigns primarily target’s the following high-yield consumers: July 18, 2012
  87. As we developed our marketing strategies we took note of our how consumers have evolved. -increased desire for authentic experiences -experiences that are personalized, unique and undiscovered. Here’s a look at the 2012 Spring Campaign. The Adventurecation focuses on Hiking, cycling, golf and outdoor adventure. And Travel Oregon is making an impact in Television. I’d like to show you two of 6 TV commericals that are currently running. Click on next slide to roll videos
  88. These spots aired in Vancouver B.C., Spokane, San Francisco, Seattle, and Portland, and nationally through a buy on the Dish Network. Google TV to reach A25-64 curious, active explorer – world expansion mindset -- “enthusiast” cable networks (like Golf Channel, Discovery, HGTV, Travel Channel), per week nationally for 10 weeks. (April – mid-June)
  89. The TV is enhanced by a robust online buy with banner ads, 15 second pre roll videos, email, Google, YouTube and Facebook placements. This plan increases our impressions to higher than they’ve ever been before …
  90. As part of the Adventurecation campaign, an innovative social media co-op marketing program was developed by Sparkloft and Travel Oregon enabling ten partners to extend the reach and impact of their Facebook presence while enhancing Travel Oregon’s Adventurecation brand campaign. Increasing Travel Oregon’s (and partners’) Facebook fanbase was key Allows for ongoing conversations with these engaged/interested consumers The campaign included three elements: a custom Facebook (FB) tab highlighting each partner’s outdoor activities a contest and Facebook text and photo ads
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  92. As part of the two pillar strategy I mentioned, this fall we’ll be talking all things culinary with the Oregon Bounty campaign. We’ll be airing TV spots similar to spring, but with a culinary twist. We have a couple new spots being filmed this summer. Featuring Oregon beer and the arts & culture scene.
  93. Advertising: build brand awareness amongst our consumer target that Oregon is a top culinary destination. Drive traffic to TO.com/food Focus on reaching “Culinary Enthusiasts*” within our traditional target Fall 2011 (Sept 7 – Nov 13) Our PR campaign has been designed to raise awareness of Oregon’s status as a culinary destination as well as build excitement for the launch of an Oregon foodie festival (Fall of 2012) Table Partnership: Promotion through tastingtable.com Offered their readers Oregon culinary travel inspiration and a chance to win a trip Elevated Oregon’s culinary scene within influential foodie website/daily enews letter Tasting Table provides free daily emails with local recommendations of dining, wine, cocktails, cooking or food travel. Currently, Tasting Table has editions for New York, LA, San Francisco, Washington DC and Chicago Similar to the Daily Candy, only for foodies Full On Oregon weekend: brought 25 top food and travel writers (media and bloggers) to spend an Oregon weekend immersed in culinary adventures To generate immediate blog coverage of Oregon as year-round culinary destination Preview 2012 foodie festival with key members of the culinary media scene Spring NYC Media Event: Connect media, influencers and foodies with producers of Oregon wine, beer, spirits, etc. for tastings and travel experiences Launch ticket sales for food festival *Note: Culinary/ Food Enthusiasts=people who “enjoy cooking/dining out” and “enjoy different foods” or “friends trust their advice about food.”
  94. Part of this year’s Oregon Bounty campaign focused on a new and very exciting food festival that was held in Portland, called FEAST. You could say that this was our big kick off to Oregon Bounty and was held during Sept. 20-23 at the Pioneer Courthouse Square. Travel Oregon has entered into a title sponsorship agreement with the festival.  Bring statewide theming to the event and get folks to add a few days to your visit with one of our “Trails to FEAST” adventures. See where all our good ingredients come from—and meet the folks who make them—on these culinary trips across Oregon.
  95. All of our advertising drives people to TravelOregon.com, where we inspire them and tell them deeper stories about the Oregon experience. July 18, 2012
  96. The objective of TravelOregon.com is to be the trusted resource for Oregon travel information and trip inspiration. Travelers needs have changed dramatically, and so has technology, since we launched our site over 5 years ago. We’ve created a “best in class” destination platform that brings the Oregon experience to life in surprising and even delightful ways. Some of the goals of the site: Serve up content -- personalized to each visitor -- from any device that they choose: before their trip, on the ground or after they return home We not only tell the Oregon story but also allow visitors to share their stories with us and their social network, creating a broader (finger quotes) OREGON TRIBE of fans.
  97. The Integrated Marketing Team consists of the following people… July 18, 2012
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  99. Also, featured on TravelOregon.com are business listings. July 18, 2012
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  105. Pitch topics 4 months in advance July 18, 2012
  106. Here’s a look at our content vehicles—many of the ways we’re trying to keep conversations going as potential visitors are travel dreaming or planning. This is where we also have the opportunity to go beyond our 2 pillars, to tell a broader story about the things you can see and do here. We have a total of about 150,000 subscribers to our digital vehicles , and distribute 350,0000 visitor guides both domestically and internationally July 18, 2012
  107. Big Daddy also feds content to our social media outposts. You’ll find Travel Oregon on Facebook, Twitter, YouTube, Foursquare, Pinterest, etc.
  108. Travel Oregon produces and distributes a variety of printed publications. From the Scenic byways driving guide, Ski Oregon Magazine, the State Highway map to the Travel Oregon Visitor Guide, which was recently named the top Travel Guide in the country by the U.S. Travel Association. These guides are available to consumers on the TravelOregon.com and by calling the 800# (1-800-547-7842) or case quantities are available by calling the 800#.
  109. Visitor Guide: • Now the only official state visitor guide in print • EXPANDED distribution of 300,000 ONLINE AD NETWORK: -recently launched this network and our advertisers are already seeing CTRs 10 x the industry average -Average is 8 per thousand and we’re doing 8 per hundred (confirmed with Mo) - 1.6 million unique visits and more than eight million pages viewed annually - 25% traffic growth year over year - Consumers spend an average seven minutes on the site planning July 18, 2012
  110. Travel Oregon maintains an Extranet that allows tourism partner subscribers to download leads generated by our print advertising, website and other sources. Over the past two years alone, there have been over 200,000 consumers who have "opted in" to receive more information from Travel Oregon and our partners. Subscribers will be charged $0.075 per lead downloaded. Subscribers can download leads segmented by geographical location (U.S state, zip or country), interest (golf, backpacking, etc.), Oregon travel region (Coast, Southern Oregon, etc.), and what publication individuals have ordered. July 18, 2012
  111. Finally, a key focus for our strategic plan, across ALL departments, is CUSTOMER SERVICE. One of the ways we’ll do this is with our NEW program, ASK OREGON
  112. A strategy to deliver visitor information by connecting passionate Oregonians to travelers … .using multiple touch points currently on Facebook, Twitter, email and e xpanding program to new TravelOregon.com We have 15 Ambassadors ranging from Golf to Skiing to beer experts and one for each region of the state. Have a question? Ask one of our ambassadors.
  113. Travel Oregon maintains an Extranet that allows tourism partner subscribers to download leads generated by our print advertising, website and other sources. Over the past two years alone, there have been over 200,000 consumers who have "opted in" to receive more information from Travel Oregon and our partners. Subscribers will be charged $0.075 per lead downloaded. Subscribers can download leads segmented by geographical location (U.S state, zip or country), interest (golf, backpacking, etc.), Oregon travel region (Coast, Southern Oregon, etc.), and what publication individuals have ordered. July 18, 2012
  114. Story Ideas: Folks can send any story ideas for consideration in e-newsletters, Trip Ideas, or Grant’s Getaways to Emily Forsha (pronounced for-shay) anytime. We also pull ideas for the quarterly content call outs that come from the PR team – so it’s really important for everyone to submit their ideas to the regional RDMOs for those. Public Relations: Any PR ideas should be sent out 4 months in advance if possible. Any other inquiries can be sent to Katy
  115. Video.
  116. Video.
  117. Port Orford July 18, 2012