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Social Computing in your organization using SharePoint: challenges and benefits
 

Social Computing in your organization using SharePoint: challenges and benefits

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Learn the benefits of making your intranet more social and rewarding.

Learn the benefits of making your intranet more social and rewarding.
We show you how to start using SharePoint 2010 in combination with 3rd party tools.

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  • Social computing is a term with many meanings. We refer to social computing as the natural evolution of collaboration: a shift from a focus on content to a focus on people. The power of social computing lies with the users and the communities. Organizations obtain business value from the experiences and ideas produced through the use of these collaboration technologies that are modeled after natural social behavior. The common term for such technologies on the Internet is Web 2.0, and, in the enterprise setting, Enterprise 2.0.

Social Computing in your organization using SharePoint: challenges and benefits Social Computing in your organization using SharePoint: challenges and benefits Presentation Transcript

  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    This slidedeck is the result ofOneCafé on 26 July 2011
    OneCafé = Free knowledge sharing sessions organized by Orbit One for clients and prospects.
    Personal & involved
    limited number of attendees, personal approach. Everyone's involved.
    Solution driven
    Tending to your needs, to-the-point, solution based.
    Experience from the field
    Real examples and customer use-cases.
    Solutions based on the New World of Work
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Speaker: Thijs ter Beek
    Project Manager at Orbit One
    Technology
    SharePoint
    Lync
    Dynamics CRM
    Contact
    Mail: thijs@orbitone.com
    Twitter: @thijsterbeek
    LinkedIn: http://www.linkedin.com/in/thijsterbeek
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Who is Orbit One?
    18 passionate web & IT professionals
    Based in Ghent
    Since 1995
    Strong believers of the New World Of Work
    Mission:
    “Optimize your communication & collaboration by using internet technologies.”
    www.orbitone.com
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Our Services
    Advice, design, implementandmaintain:
    Information websites
    Self-Service portals, online forms, payments
    Intranet & document management
    Facebook for the enterprise
    CRM - Contact Management
    Unified Messaging
    Socialintegration & e-mail marketing
    Customdevelopment
    Experts in
    WEBSITE CMS
  • Introduction
    Social Computing
    Pains/challenges
    (Break)
    Scenarios and demos
    Tools
    How to make this a success?
    Drinks, fingerfood & networking
    Agenda
    Social Computing in your organization using SharePoint: challenges and benefits
    26 July, 2011
  • Social Computing
    26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    What is social computing?
    Shift focus from content & systems to people
    Power withusersandcommunities
    Business valuethrough systems modeledafternaturalsocialbehavior
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Widely used social tools
    People use these tools daily
    in their personal life
    to stay in touch with their friends, family
    to share ideas and interests
    Why not use them for work?
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Public vs private tools
    Organisation
    Marketing
    &
    conversationWith a large audience
    Collaboration & knowledge management
    In a private, controlled and secure environment
    Prospects / Customers
    Partners / Suppliers
    Talent
    Public tools
    Private tools
  • Where is your intranet today?
    26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Most are here today (2011)
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Intranet evolution: 2.0 Social & 3.0 Rewards
  • Shifting communication methods
    26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    These methods work ok for 1-to-Few but what
    about 1-to-many?
  • Shifting communication methods
    26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Social
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Keystrokes: a non-renewable resource
    Think about the amount of keystrokes you can do in your life as a fixed limited amount.
    So with each email, document or report you type you want to maximize the potential value of each keystroke hence when you’re transferring knowledge you should try and reach as many people as possible.
    How to this best?
    Using social communication tools!
    Quoted from Daniel McPherson
  • Your experiencesGrouptalk
    26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Typical pains we encounter
    Email clutter
    I’m loosing time reading emails (to all) that are not interesting to me
    Hard to find experts
    It’s hard to find the right people (experts in topics/projects/clients)
    Don’t know what people are working on
    Loosing touch being out of the office
    I work from home or at clients and loose touch with my team
    Asking questions / receiving feedback is difficult
    Knowledge drain
    When people leave the company too much knowledge is lost
    Losing time getting up to speed
    New employees need a lot of time to understand our way of work
    Difficult to generate ideas
    It’s hard to share my ideas within the company, I don’t get feedback and see the results
    Redoing work
    I’m doing work/research that other colleagues in the past already did, but I didn’t know
    Too many interruptions
    I can’t get my work done
    Challenging to form groups around topics/interests
    Hard to form virtual teams around topics/interests
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Scenarios and demos
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Scenario 1: Email to allNo more!
    Key points:
    Limited amount of text a person can type in lifetime, optimize impact
    New employees, overview of old blog posts
    Search blog information
    Make publishing on the intranet as easy as it is to send an email
    No disturbance of replies, less SPAM
    Opt in
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Demo: Blogs instead of email-to-all
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Scenario 2: Find the expertWho is the best person in our company to ...?
    Key points:
    Profileswith skills, past projects, tagging
    Show profile status wizard on Newsgator
    Findingprofilesfromanywhere, searching people or content
    Easy to connect (Lync integration) and become ‘friend’
    Keep profiles up-to-date based on what people read and create
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Finding experts and connecting
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Scenario 3: Staying up-to-date
    Key points:
    Don’t know what people are working on
    Loosing touch being out of the office
    Different types of activities, blog posts, short messages, birthdays, questions, document changes, badges
    One stream, personalized, all kinds of information, inside SharePoint or outside, follow what you want to follow.
    Get daily overview email of activities. Feel in touch.
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Demo: Newsgator Activity streamin SharePoint
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Scenario 4: MicrobloggingYour company’s internal twitter
    Key points:
    Short messages: minimal effort, maximum result
    Share:
    What you do: projects/clients you are working on
    What you read: what interest you
    What you create: presentations, blogposts, documents, ...
    Ask Questions: receive feedback efficiently
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Demo: Ask a question using SharePoint and Newsgator
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Scenario 5: Source andfosterideas
    Key points:
    Ideas come from anywhere in your organisation
    Also from young/new people
    Make ideas visible to everyone
    Allow voting to surface the best ones
    Take action with voted ideas (Management)
    See also
    Red Monkey
    http://www.eoiacademy.com
    Newsgator Idea Stream
    http://www.newsgator.com/products/social-sites-for-sharepoint-2010/idea-stream.aspx
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Demo: Idea center using Newsgator and SharePoint
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Scenario 6: Staying up to date withcommunities
    Key points:
    Groupsvs personal
    Form communitiesbased on orgstructure/ projects/ topics / interests
    Follow activities in communities
    Selforganisation (open versus closedcommunities), promote community leaders
    Track usage
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Demo: Newsgator communities in SharePoint
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Scenario 7: Increase satisfaction and retentionReward people who participate!
    Key points:
    Badges help topromotesocialactivities
    Visibilityto rest of organisation
    Recognize and acknowledge contributers
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Scenario 8: Interruptions at workHow to get my work done?
    Problem: More and more interruptions in today’s world
    Mobile phone
    Outlook email alerts
    Tweet alerts
    Instant messages

    Result: Many people have difficulty in completing work that requires their full attention
    Solution?
    Self discipline: organize your day
    Time-blocks for focused, uninterrupted work
    Time-blocks for interactions with your team, clients, …
    Better tools
    Be in control of what you read: content pull instead of push (feeds instead of email)
    Set your presence to ‘do not disturb’: No more calls, instant message
    Disable popups and alerts (Outlook, Tweetdeck, Skype, …)
    Organize your offices with mix of open-spaces and quiet “focus” areas
  • Social Computing in your organization using SharePoint: challenges and benefits
    26 July, 2011
    What can SharePoint do out of the box?
    What is entry level social computing
    How togrowfurther
    What tools & solutions do youneed?
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Some tools you can use
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    SharePoint 2010: Out of the Box
    Out-of-box social features
    Blogging / Wiki
    Tagging
    Basic profiles
    Finding experts
    Pricing
    Start from €5,25 per person per month (Office365)
    Major drawback today
    no good Microblogging capability
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    TeamTalk (free)http://community.zevenseas.com/Blogs/Daniel/Lists/Posts/Post.aspx?ID=128
    Free SharePoint Twitter Microblog site
    Targetted at small teams 5-15 people
    No colleague / friendprinciple
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Newsgator Social Sites 2010www.newsgator.com
    SharePoint add-on for 2007 and 2010
    Only server version (requires mysites)
    Only dedicated hosted/on-premise (not yet Office 365)
    Very deep social integrations!
    Pricing start at €5000 (100 users)
    Orbit One is premier partner in BeLux
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Newsgator Social Sites 2010Activity stream
    Follow activities of colleagues
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Newsgator Social Sites 2010Microblogging
    Post Microblog
    Ask question
    Comment, Share, Follow
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Newsgator Social Sites 2010Communities
    Community sites based on interests, organisation or projects
    Stay up-to-date
    Connect content and people
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Newsgator Social Sites 2010Social Profiles
    Individual profile
    Present yourself
    Update wizard
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Newsgator Social Sites 2010Social Insights
    Gather social insights based on usage patterns
    Explore expertise
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Newsgator Social Sites 2010Idea stream
    Gather and nuture ideas
    Select the best idea
    Prioritize
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Newsgator Social Sites 2010Mobile
    Social Sites apps for mobile and tablets
    iPhone
    iPad
    Blackberry
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Newsgator Social Sites 2010Spotlight
    Explore knowledge
    Rewards & Gaming
    Recognize contribution
    Drive user adoption
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Newsgator Social Sites 2010Other features
    Newsstream
    Videostream
    Desktop client
    Regular updates
    Approx. 3 times a year
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Microsoft Lync Unified Communications
    Software telephony system
    Presence
    IM
    Web Conferencing
    Deep integration with Office, SharePoint, …
    Pricing starts at €9 per person per month (Office 365)
    Voice integration not yet available in Office 365
    Use on-premise or partner hosted
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Yammer SharePoint integrationhttps://www.yammer.com/company/sharepoint
    Put a Yammer feed on virtually any SharePoint page.
    Nice but....
    No deep SharePoint integrations
    Mysites
    Documents
    Blog posts
    ...
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Attiniwww.attinisoftware.com
    New product, still in development
    Looks very promising!
    Direct competitor to Newsgator
    Expensive
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Microsoft Labs: Office Talkhttp://www.officelabs.com/projects/officetalk
    microblogging for business environment, enabling employees to post their thoughts, activities, and potentially valuable information to anyone who might be interested.
    This is not yet a usable solution
    Let’s keep an eye on it, we might see SharePoint integration?
  • How to make it a success?
    26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Tips for user adoption
    #5 – It’s not about technology (don’t forget the tech though)
    #4 –DeliverValue
    #3 – Education
    #2 – Communication
    #1 – Community Managers
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Social starts with company culture
    It’s not only about ICT tools
    Start with your company culture
    Be open and transparant:
    Share knowledge and information between collegues
    Share ideas and discuss them
    Help each other
    Reward people who contribute
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Many SharePoint intranets are underusedWhat to do?
    Typical reasons
    People do not always feel the benefits of putting their information on SharePoint
    They don't get much feedback from putting something on SharePoint
    You do not feel the other collega’s involvement
    Solutions
    Define policies: management expects all documents to be on SharePoint
    Organize user adoption workshops: take people by the hand and guide them
    Make it social: add activity streams to make your SharePoint more like Facebook
    Make it personal: Allow for non-business information (birthdays, after hours activities...)
    Reward and recognize: people that add value to the platform (badges, gamification, status indicators, best answers, ...)
    Make it fun: add elements that make daily work fun and lightweight
  • Some final words
    26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
  • Benefits of social computing
    26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    What we covered in thisOneCafé
    What social computing
    How can it help your organisation:
    Sharingknowledge
    Staying up-to-date
    Finding experts, connecting
    Sourcingideas
    Reduce interruptions
    How to make itwork in yourorganisation
  • 26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
    Conclusion
    Social computing in yourorganisation
    Bring content and people together
    Knowledge management solution on steriods
    Start today
    Easy entry level solutions
    Best of class solutions available on SharePoint
    It’s not only about tools, it’s also about company culture!
  • What’s next?
    Give me a call to
    Want to make SharePoint social
    Buy or upgrade to Microsoft SharePoint 2010
    Askforouradviseand expertise for the implementation
    … but let’s have somedrinks first!
    Contact
    Mail: thijs@orbitone.com
    Phone: 09/330.15.24
    Twitter: @thijsterbeek
    LinkedIn: http://www.linkedin.com/in/thijsterbeek
    Slides
    Available on SlideShare
    26 July, 2011
    Social Computing in your organization using SharePoint: challenges and benefits
  • Social Computing in your organization using SharePoint: challenges and benefits
    26 July, 2011