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Social Computing in your organization using SharePoint: challenges and benefits

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Learn the benefits of making your intranet more social and rewarding. …

Learn the benefits of making your intranet more social and rewarding.
We show you how to start using SharePoint 2010 in combination with 3rd party tools.

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  • Social computing is a term with many meanings. We refer to social computing as the natural evolution of collaboration: a shift from a focus on content to a focus on people. The power of social computing lies with the users and the communities. Organizations obtain business value from the experiences and ideas produced through the use of these collaboration technologies that are modeled after natural social behavior. The common term for such technologies on the Internet is Web 2.0, and, in the enterprise setting, Enterprise 2.0.
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    • 1. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
    • 2. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      This slidedeck is the result ofOneCafé on 26 July 2011
      OneCafé = Free knowledge sharing sessions organized by Orbit One for clients and prospects.
      Personal & involved
      limited number of attendees, personal approach. Everyone's involved.
      Solution driven
      Tending to your needs, to-the-point, solution based.
      Experience from the field
      Real examples and customer use-cases.
      Solutions based on the New World of Work
    • 3. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Speaker: Thijs ter Beek
      Project Manager at Orbit One
      Technology
      SharePoint
      Lync
      Dynamics CRM
      Contact
      Mail: thijs@orbitone.com
      Twitter: @thijsterbeek
      LinkedIn: http://www.linkedin.com/in/thijsterbeek
    • 4. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Who is Orbit One?
      18 passionate web & IT professionals
      Based in Ghent
      Since 1995
      Strong believers of the New World Of Work
      Mission:
      “Optimize your communication & collaboration by using internet technologies.”
      www.orbitone.com
    • 5. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Our Services
      Advice, design, implementandmaintain:
      Information websites
      Self-Service portals, online forms, payments
      Intranet & document management
      Facebook for the enterprise
      CRM - Contact Management
      Unified Messaging
      Socialintegration & e-mail marketing
      Customdevelopment
      Experts in
      WEBSITE CMS
    • 6. Introduction
      Social Computing
      Pains/challenges
      (Break)
      Scenarios and demos
      Tools
      How to make this a success?
      Drinks, fingerfood & networking
      Agenda
      Social Computing in your organization using SharePoint: challenges and benefits
      26 July, 2011
    • 7. Social Computing
      26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
    • 8. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      What is social computing?
      Shift focus from content & systems to people
      Power withusersandcommunities
      Business valuethrough systems modeledafternaturalsocialbehavior
    • 9. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Widely used social tools
      People use these tools daily
      in their personal life
      to stay in touch with their friends, family
      to share ideas and interests
      Why not use them for work?
    • 10. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Public vs private tools
      Organisation
      Marketing
      &
      conversationWith a large audience
      Collaboration & knowledge management
      In a private, controlled and secure environment
      Prospects / Customers
      Partners / Suppliers
      Talent
      Public tools
      Private tools
    • 11. Where is your intranet today?
      26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Most are here today (2011)
    • 12. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Intranet evolution: 2.0 Social & 3.0 Rewards
    • 13. Shifting communication methods
      26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      These methods work ok for 1-to-Few but what
      about 1-to-many?
    • 14. Shifting communication methods
      26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Social
    • 15. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Keystrokes: a non-renewable resource
      Think about the amount of keystrokes you can do in your life as a fixed limited amount.
      So with each email, document or report you type you want to maximize the potential value of each keystroke hence when you’re transferring knowledge you should try and reach as many people as possible.
      How to this best?
      Using social communication tools!
      Quoted from Daniel McPherson
    • 16. Your experiencesGrouptalk
      26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
    • 17. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Typical pains we encounter
      Email clutter
      I’m loosing time reading emails (to all) that are not interesting to me
      Hard to find experts
      It’s hard to find the right people (experts in topics/projects/clients)
      Don’t know what people are working on
      Loosing touch being out of the office
      I work from home or at clients and loose touch with my team
      Asking questions / receiving feedback is difficult
      Knowledge drain
      When people leave the company too much knowledge is lost
      Losing time getting up to speed
      New employees need a lot of time to understand our way of work
      Difficult to generate ideas
      It’s hard to share my ideas within the company, I don’t get feedback and see the results
      Redoing work
      I’m doing work/research that other colleagues in the past already did, but I didn’t know
      Too many interruptions
      I can’t get my work done
      Challenging to form groups around topics/interests
      Hard to form virtual teams around topics/interests
    • 18. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Scenarios and demos
    • 19. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Scenario 1: Email to allNo more!
      Key points:
      Limited amount of text a person can type in lifetime, optimize impact
      New employees, overview of old blog posts
      Search blog information
      Make publishing on the intranet as easy as it is to send an email
      No disturbance of replies, less SPAM
      Opt in
    • 20. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Demo: Blogs instead of email-to-all
    • 21. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Scenario 2: Find the expertWho is the best person in our company to ...?
      Key points:
      Profileswith skills, past projects, tagging
      Show profile status wizard on Newsgator
      Findingprofilesfromanywhere, searching people or content
      Easy to connect (Lync integration) and become ‘friend’
      Keep profiles up-to-date based on what people read and create
    • 22. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Finding experts and connecting
    • 23. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Scenario 3: Staying up-to-date
      Key points:
      Don’t know what people are working on
      Loosing touch being out of the office
      Different types of activities, blog posts, short messages, birthdays, questions, document changes, badges
      One stream, personalized, all kinds of information, inside SharePoint or outside, follow what you want to follow.
      Get daily overview email of activities. Feel in touch.
    • 24. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Demo: Newsgator Activity streamin SharePoint
    • 25. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Scenario 4: MicrobloggingYour company’s internal twitter
      Key points:
      Short messages: minimal effort, maximum result
      Share:
      What you do: projects/clients you are working on
      What you read: what interest you
      What you create: presentations, blogposts, documents, ...
      Ask Questions: receive feedback efficiently
    • 26. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Demo: Ask a question using SharePoint and Newsgator
    • 27. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Scenario 5: Source andfosterideas
      Key points:
      Ideas come from anywhere in your organisation
      Also from young/new people
      Make ideas visible to everyone
      Allow voting to surface the best ones
      Take action with voted ideas (Management)
      See also
      Red Monkey
      http://www.eoiacademy.com
      Newsgator Idea Stream
      http://www.newsgator.com/products/social-sites-for-sharepoint-2010/idea-stream.aspx
    • 28. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Demo: Idea center using Newsgator and SharePoint
    • 29. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Scenario 6: Staying up to date withcommunities
      Key points:
      Groupsvs personal
      Form communitiesbased on orgstructure/ projects/ topics / interests
      Follow activities in communities
      Selforganisation (open versus closedcommunities), promote community leaders
      Track usage
    • 30. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Demo: Newsgator communities in SharePoint
    • 31. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Scenario 7: Increase satisfaction and retentionReward people who participate!
      Key points:
      Badges help topromotesocialactivities
      Visibilityto rest of organisation
      Recognize and acknowledge contributers
    • 32. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Scenario 8: Interruptions at workHow to get my work done?
      Problem: More and more interruptions in today’s world
      Mobile phone
      Outlook email alerts
      Tweet alerts
      Instant messages

      Result: Many people have difficulty in completing work that requires their full attention
      Solution?
      Self discipline: organize your day
      Time-blocks for focused, uninterrupted work
      Time-blocks for interactions with your team, clients, …
      Better tools
      Be in control of what you read: content pull instead of push (feeds instead of email)
      Set your presence to ‘do not disturb’: No more calls, instant message
      Disable popups and alerts (Outlook, Tweetdeck, Skype, …)
      Organize your offices with mix of open-spaces and quiet “focus” areas
    • 33. Social Computing in your organization using SharePoint: challenges and benefits
      26 July, 2011
      What can SharePoint do out of the box?
      What is entry level social computing
      How togrowfurther
      What tools & solutions do youneed?
    • 34. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Some tools you can use
    • 35. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      SharePoint 2010: Out of the Box
      Out-of-box social features
      Blogging / Wiki
      Tagging
      Basic profiles
      Finding experts
      Pricing
      Start from €5,25 per person per month (Office365)
      Major drawback today
      no good Microblogging capability
    • 36. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      TeamTalk (free)http://community.zevenseas.com/Blogs/Daniel/Lists/Posts/Post.aspx?ID=128
      Free SharePoint Twitter Microblog site
      Targetted at small teams 5-15 people
      No colleague / friendprinciple
    • 37. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Newsgator Social Sites 2010www.newsgator.com
      SharePoint add-on for 2007 and 2010
      Only server version (requires mysites)
      Only dedicated hosted/on-premise (not yet Office 365)
      Very deep social integrations!
      Pricing start at €5000 (100 users)
      Orbit One is premier partner in BeLux
    • 38. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Newsgator Social Sites 2010Activity stream
      Follow activities of colleagues
    • 39. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Newsgator Social Sites 2010Microblogging
      Post Microblog
      Ask question
      Comment, Share, Follow
    • 40. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Newsgator Social Sites 2010Communities
      Community sites based on interests, organisation or projects
      Stay up-to-date
      Connect content and people
    • 41. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Newsgator Social Sites 2010Social Profiles
      Individual profile
      Present yourself
      Update wizard
    • 42. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Newsgator Social Sites 2010Social Insights
      Gather social insights based on usage patterns
      Explore expertise
    • 43. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Newsgator Social Sites 2010Idea stream
      Gather and nuture ideas
      Select the best idea
      Prioritize
    • 44. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Newsgator Social Sites 2010Mobile
      Social Sites apps for mobile and tablets
      iPhone
      iPad
      Blackberry
    • 45. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Newsgator Social Sites 2010Spotlight
      Explore knowledge
      Rewards & Gaming
      Recognize contribution
      Drive user adoption
    • 46. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Newsgator Social Sites 2010Other features
      Newsstream
      Videostream
      Desktop client
      Regular updates
      Approx. 3 times a year
    • 47. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Microsoft Lync Unified Communications
      Software telephony system
      Presence
      IM
      Web Conferencing
      Deep integration with Office, SharePoint, …
      Pricing starts at €9 per person per month (Office 365)
      Voice integration not yet available in Office 365
      Use on-premise or partner hosted
    • 48. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Yammer SharePoint integrationhttps://www.yammer.com/company/sharepoint
      Put a Yammer feed on virtually any SharePoint page.
      Nice but....
      No deep SharePoint integrations
      Mysites
      Documents
      Blog posts
      ...
    • 49. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Attiniwww.attinisoftware.com
      New product, still in development
      Looks very promising!
      Direct competitor to Newsgator
      Expensive
    • 50. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Microsoft Labs: Office Talkhttp://www.officelabs.com/projects/officetalk
      microblogging for business environment, enabling employees to post their thoughts, activities, and potentially valuable information to anyone who might be interested.
      This is not yet a usable solution
      Let’s keep an eye on it, we might see SharePoint integration?
    • 51. How to make it a success?
      26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
    • 52. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Tips for user adoption
      #5 – It’s not about technology (don’t forget the tech though)
      #4 –DeliverValue
      #3 – Education
      #2 – Communication
      #1 – Community Managers
    • 53. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Social starts with company culture
      It’s not only about ICT tools
      Start with your company culture
      Be open and transparant:
      Share knowledge and information between collegues
      Share ideas and discuss them
      Help each other
      Reward people who contribute
    • 54. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Many SharePoint intranets are underusedWhat to do?
      Typical reasons
      People do not always feel the benefits of putting their information on SharePoint
      They don't get much feedback from putting something on SharePoint
      You do not feel the other collega’s involvement
      Solutions
      Define policies: management expects all documents to be on SharePoint
      Organize user adoption workshops: take people by the hand and guide them
      Make it social: add activity streams to make your SharePoint more like Facebook
      Make it personal: Allow for non-business information (birthdays, after hours activities...)
      Reward and recognize: people that add value to the platform (badges, gamification, status indicators, best answers, ...)
      Make it fun: add elements that make daily work fun and lightweight
    • 55. Some final words
      26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
    • 56. Benefits of social computing
      26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
    • 57. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      What we covered in thisOneCafé
      What social computing
      How can it help your organisation:
      Sharingknowledge
      Staying up-to-date
      Finding experts, connecting
      Sourcingideas
      Reduce interruptions
      How to make itwork in yourorganisation
    • 58. 26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
      Conclusion
      Social computing in yourorganisation
      Bring content and people together
      Knowledge management solution on steriods
      Start today
      Easy entry level solutions
      Best of class solutions available on SharePoint
      It’s not only about tools, it’s also about company culture!
    • 59. What’s next?
      Give me a call to
      Want to make SharePoint social
      Buy or upgrade to Microsoft SharePoint 2010
      Askforouradviseand expertise for the implementation
      … but let’s have somedrinks first!
      Contact
      Mail: thijs@orbitone.com
      Phone: 09/330.15.24
      Twitter: @thijsterbeek
      LinkedIn: http://www.linkedin.com/in/thijsterbeek
      Slides
      Available on SlideShare
      26 July, 2011
      Social Computing in your organization using SharePoint: challenges and benefits
    • 60. Social Computing in your organization using SharePoint: challenges and benefits
      26 July, 2011