Office Communication Server, Enhanced Productivity

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Introduction to Office Communication Server 2007 R2 and integration in your company.

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Office Communication Server, Enhanced Productivity

  1. 1. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />
  2. 2. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Agenda<br />What is Voice over IP?<br />Future of telephony<br />What is OCS?<br />Networkdiagram<br />Hardware devices<br />Software: Office Communicator<br />Demo<br />Q&A<br />
  3. 3. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Future of office telephony and communications<br />No separate cabling & network<br />data and telephony become one<br />Call people, not devices / extensions<br />One (phone) number per person<br />Communication based on presence/status<br />Instant messaging (IM)<br />All call handling is performed using the PC<br />Most people don’t know how to use advanced features of their office phone anyway<br />Videoconferencing<br />
  4. 4. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />GartnerMagicQuadranthttp://www.gartner.com/technology/media-products/reprints/microsoft/vol7/article3/article3.html<br />Microsoft is quickly becoming the leader<br />
  5. 5. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />One phonenumber<br />Brett Johnson<br />Technical Specialist<br />Unified Communications<br />+441189094017<br />Brettjo@microsoft.com<br />Main: +44870 50 10 800<br />Direct: +441189094017<br />Mobile: +447801881403<br />Home office: 425-788-4555<br />Assistant: 425-538-4486<br />Pager: 425-555-7112<br />Business e-mail: Brettjo@microsoft.com<br />Personal e-mail: Brettjo@hotmail.com<br />Business IM: Brettjo@microsoft.com<br />Personal IM: Brettjo@live.com<br />http://www.microsoft.com<br />Main: 425-882-8080<br />Direct: 425-707-6471<br />Fax: 425-936-7329<br />FaceBook: www.facebook.com/profile.php?id=689246513<br />Linked.In: www.linkedin.com/pub/0/429/3a4<br />Twitter: Brettjo<br />MSN Spaces: cid-3591732c7834441f<br />UC Blog: communicationsserverteam.com/<br />Skype: Brettjo@skype.com<br />brettjo@microsoft.com<br />Microsoft Corporation<br />One Microsoft Way<br />Redmond, WA 98052<br />
  6. 6. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />IntegrationwithexistingsystemsNetwork diagram - example in Belgium<br />
  7. 7. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Telenet SIP Trunkhttp://telenet.be/1794/0/1/nl/bedrijven-publieke-sector/telefonie/sip-trunking.html<br />SIP trunks are the future, no more ISDN/PRI conversions<br />Telenet offers SIP trunk trough fibre<br />Installation: +- €2200 (excluding fibre installation works)<br />Subscription for 15 channels: approx €180 à month<br />Up to 600 channels<br />100 DDI numbers: approx €35 / month<br />1000 DDI : approx €345 / month<br />My bill Premium: approx €230 / month<br />Interesting call tariffs<br />* Prices are indicative and subject to change<br />
  8. 8. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Telenet SIP TrunkMy bill Premium<br />Put DDI numbers in groups<br />Automatic cost calculation per group<br />Allows you to use one SIP trunk for several companies/subsidiaries<br />Filtering by DDI number<br />Call Detail Records<br />Online web interface<br />
  9. 9. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Integration with Microsoft Exchange<br />Messaging<br /><ul><li>E-mail
  10. 10. Calendaring
  11. 11. Unified Messaging</li></ul>Communications <br /><ul><li>Instant Messaging
  12. 12. Conferencing
  13. 13. Enterprise Voice</li></ul>Identity & presence<br />
  14. 14. USB Headset<br />Polycom CX100<br />Polycom CX200<br />Polycom CX700<br />PlantronicsSaviGoWireless<br />http://technet.microsoft.com/en-us/office/ocs/bb970310.aspx<br />OCS Optimizeddevices<br />Office Communication Server Integration, by Olivier Mangelschots<br />28 september, 2009<br />
  15. 15. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />PolycomCX100<br />Handsfree<br />Portable<br />Personal<br />Ideal for small meeting rooms/offices<br />USB connect to laptop<br />Approx €105<br />
  16. 16. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />PolycomCX200<br />The standard phone for OCS<br />Connect to your computer via USB<br />Plug and play with Vista en Windows 7<br />No buttons, alls handling goes trough PC<br />Easy to move/take with you<br />Also ideal for home workers<br />Handsfree <br />Approx €115<br />
  17. 17. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />PolycomCX700<br />Connected to network using RJ45<br />Power over Ethernet (PoE)<br />No need for a computer<br />Optional: connect to PC using USB<br />Intuitive touch screen<br />Approx €490<br />
  18. 18. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Plantronics Savi Go Wireless<br />Connects to computer via USB<br />Plug and play with Vista en Windows 7<br />About 10 meter freedom<br />Button to answer calls<br />Approx €125<br />
  19. 19. Office Communicator (Windows)<br />Office Communicator Attendant<br />Office Communicator Web Access<br />Office Communicator Mobile<br />iPhone (iDialoge)<br />Mac Messenger<br />Response Groups<br />Integratie Visual Studio<br />Software<br />Office Communication Server Integration, by Olivier Mangelschots<br />28 september, 2009<br />
  20. 20. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Office Communicator 2007 R2http://office.microsoft.com/en-us/communicator/FX101729051033.aspx<br />The application for<br />Availability of your team<br />Instant messaging (chat)<br />Telephony<br />Conferences<br />Share your screen<br />Great integration with Outlook<br />See who calls you<br />Very handy tool!<br />
  21. 21. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Office Communicator 2007 R2http://office.microsoft.com/en-us/communicator/FX101729051033.aspx<br />Videoconference<br />
  22. 22. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Office Communicator, integrationwith Outlookhttp://office.microsoft.com/en-us/communicator/FX101729051033.aspx<br />Click to dial<br />Missed calls<br />Historiek<br />Voice mail<br />…<br />
  23. 23. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Office Communicator Attendant 2007 R2http://office.microsoft.com/en-us/communicator/CH103367771033.aspx<br />Ideal for receptionist<br />Forward calls, consult<br />Put calls on hold<br />Multiple lines at same time<br />Send messages<br />…<br />
  24. 24. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Office Communicator Web Access http://office.microsoft.com/en-us/communicator/HA102200601033.aspx<br />Connect from anywhere<br />You only need a web browser<br />Ideal for remote users, partners, customers<br />Ideal as a backup-solution<br />
  25. 25. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Office Communicator Mobile 2007 R2http://office.microsoft.com/en-us/communicator/HA102027021033.aspx<br />Set your personal status<br />Change call forwarding preferences<br />Instant messaging with your team<br />Search contacts, phone numbers<br />Single number reach<br />Windows Mobile<br />Nokia, Motorola RAZR<br />
  26. 26. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />iPhone (iDialog OCS Client)http://www.modalitysystems.com/idialog<br />Change your status<br />See your team presence<br />Instant messaging with your team<br />Search phone numbers<br />…<br />
  27. 27. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Mac Messenger 7.0http://www.microsoft.com/mac/products/messenger<br />Change your status<br />Instant messaging with your team<br />Search phone numbers<br />Internal OCS to OCS calls<br />Currently not yet full telephony solution<br />Does not work with OCS optimized phonesuch as Polycom<br />
  28. 28. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Response Groupshttp://technet.microsoft.com/en-us/magazine/2009.03.ocsr2.aspx?pr=blog<br />Auto answer<br />Put people on hold<br />Music on hold<br />Forward to first available operator<br />Hunt groups<br />Choice menus(IVR)<br />…<br />
  29. 29. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Intergrationwith Visual Studio (developers)<br />Integrate OCS with your applications<br />Developer query-response bots<br />Develop Interactive voice response applications for telephone access<br />Visual Studio plug-in makes communication actions or information queries easy<br />
  30. 30. http://technet.microsoft.com/en-us/office/ocs/bb735838.aspx<br />Integration with existing PBX<br />Office Communication Server Integration, by Olivier Mangelschots<br />28 september, 2009<br />
  31. 31. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Office Communication Server 2007 R2<br />Available today<br />Not yet a full PBX replacer<br />Not yet possible to link SIP devices directly<br />Most companies have doorphones, analogue faxes, phones in elevators, hallways, …<br />Solution, mix OCS with Cisco or other PBX<br />License cost per user: approx €9 / month<br />Excluding server server infrastructure and maintenance<br />
  32. 32. 28 september, 2009<br />Office Communication Server Integration, by Olivier Mangelschots<br />Office Communication Server 2010<br />Expected 2nd half 2010<br />Promise to be a full PBX replacer<br />Direct support for SIP devices<br />Very large choice of SIP devicesavailable<br />
  33. 33. Seeing is believing<br />Demo<br />Office Communication Server Integration, by Olivier Mangelschots<br />28 september, 2009<br />
  34. 34. Office Communication Server Integration, by Olivier Mangelschots<br />28 september, 2009<br />

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