Office Communication Server, Enhanced Productivity

28 september, 2009
Office Communication Server Integration, by Olivier Mangelschots

28 september, 2009
Agenda
What is Voice over IP?
Future of telephony
What is OCS?
Networkdiagram
Hardware devices
Software: Office Communicator
Demo
Q&A

28 september, 2009
Future of office telephony and communications
No separate cabling & network
data and telephony become one
Call people, not devices / extensions
One (phone) number per person
Communication based on presence/status
Instant messaging (IM)
All call handling is performed using the PC
Most people don’t know how to use advanced features of their office phone anyway
Videoconferencing

28 september, 2009
GartnerMagicQuadranthttp://www.gartner.com/technology/media-products/reprints/microsoft/vol7/article3/article3.html
Microsoft is quickly becoming the leader

28 september, 2009
One phonenumber
Brett Johnson
Technical Specialist
Unified Communications
+441189094017
Brettjo@microsoft.com
Main: +44870 50 10 800
Direct: +441189094017
Mobile: +447801881403
Home office: 425-788-4555
Assistant: 425-538-4486
Pager: 425-555-7112
Business e-mail: Brettjo@microsoft.com
Personal e-mail: Brettjo@hotmail.com
Business IM: Brettjo@microsoft.com
Personal IM: Brettjo@live.com
http://www.microsoft.com
Main: 425-882-8080
Direct: 425-707-6471
Fax: 425-936-7329
FaceBook: www.facebook.com/profile.php?id=689246513
Linked.In: www.linkedin.com/pub/0/429/3a4
Twitter: Brettjo
MSN Spaces: cid-3591732c7834441f
UC Blog: communicationsserverteam.com/
Skype: Brettjo@skype.com
brettjo@microsoft.com
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052

28 september, 2009
IntegrationwithexistingsystemsNetwork diagram - example in Belgium

28 september, 2009
Telenet SIP Trunkhttp://telenet.be/1794/0/1/nl/bedrijven-publieke-sector/telefonie/sip-trunking.html
SIP trunks are the future, no more ISDN/PRI conversions
Telenet offers SIP trunk trough fibre
Installation: +- €2200 (excluding fibre installation works)
Subscription for 15 channels: approx €180 à month
Up to 600 channels
100 DDI numbers: approx €35 / month
1000 DDI : approx €345 / month
My bill Premium: approx €230 / month
Interesting call tariffs
* Prices are indicative and subject to change

28 september, 2009
Telenet SIP TrunkMy bill Premium
Put DDI numbers in groups
Automatic cost calculation per group
Allows you to use one SIP trunk for several companies/subsidiaries
Filtering by DDI number
Call Detail Records
Online web interface

28 september, 2009
Integration with Microsoft Exchange
Messaging

E-mail
Calendaring
Unified Messaging

Communications

Instant Messaging
Conferencing
Enterprise Voice

Identity & presence

USB Headset
Polycom CX100
Polycom CX200
Polycom CX700
PlantronicsSaviGoWireless
http://technet.microsoft.com/en-us/office/ocs/bb970310.aspx
OCS Optimizeddevices
28 september, 2009

28 september, 2009
PolycomCX100
Handsfree
Portable
Personal
Ideal for small meeting rooms/offices
USB connect to laptop
Approx €105

28 september, 2009
PolycomCX200
The standard phone for OCS
Connect to your computer via USB
Plug and play with Vista en Windows 7
No buttons, alls handling goes trough PC
Easy to move/take with you
Also ideal for home workers
Handsfree
Approx €115

28 september, 2009
PolycomCX700
Connected to network using RJ45
Power over Ethernet (PoE)
No need for a computer
Optional: connect to PC using USB
Intuitive touch screen
Approx €490

28 september, 2009
Plantronics Savi Go Wireless
Connects to computer via USB
Plug and play with Vista en Windows 7
About 10 meter freedom
Button to answer calls
Approx €125

Office Communicator (Windows)
Office Communicator Attendant
Office Communicator Web Access
Office Communicator Mobile
iPhone (iDialoge)
Mac Messenger
Response Groups
Integratie Visual Studio
Software
28 september, 2009

28 september, 2009
Office Communicator 2007 R2http://office.microsoft.com/en-us/communicator/FX101729051033.aspx
The application for
Availability of your team
Instant messaging (chat)
Telephony
Conferences
Share your screen
Great integration with Outlook
See who calls you
Very handy tool!

28 september, 2009
Office Communicator 2007 R2http://office.microsoft.com/en-us/communicator/FX101729051033.aspx
Videoconference

28 september, 2009
Office Communicator, integrationwith Outlookhttp://office.microsoft.com/en-us/communicator/FX101729051033.aspx
Click to dial
Missed calls
Historiek
Voice mail
…

28 september, 2009
Office Communicator Attendant 2007 R2http://office.microsoft.com/en-us/communicator/CH103367771033.aspx
Ideal for receptionist
Forward calls, consult
Put calls on hold
Multiple lines at same time
Send messages
…

28 september, 2009
Office Communicator Web Access http://office.microsoft.com/en-us/communicator/HA102200601033.aspx
Connect from anywhere
You only need a web browser
Ideal for remote users, partners, customers
Ideal as a backup-solution

28 september, 2009
Office Communicator Mobile 2007 R2http://office.microsoft.com/en-us/communicator/HA102027021033.aspx
Set your personal status
Change call forwarding preferences
Instant messaging with your team
Search contacts, phone numbers
Single number reach
Windows Mobile
Nokia, Motorola RAZR

28 september, 2009
iPhone (iDialog OCS Client)http://www.modalitysystems.com/idialog
Change your status
See your team presence
Search phone numbers
…

28 september, 2009
Mac Messenger 7.0http://www.microsoft.com/mac/products/messenger
Change your status
Search phone numbers
Internal OCS to OCS calls
Currently not yet full telephony solution
Does not work with OCS optimized phonesuch as Polycom

28 september, 2009
Response Groupshttp://technet.microsoft.com/en-us/magazine/2009.03.ocsr2.aspx?pr=blog
Auto answer
Put people on hold
Music on hold
Forward to first available operator
Hunt groups
Choice menus(IVR)
…

28 september, 2009
Intergrationwith Visual Studio (developers)
Integrate OCS with your applications
Developer query-response bots
Develop Interactive voice response applications for telephone access
Visual Studio plug-in makes communication actions or information queries easy

http://technet.microsoft.com/en-us/office/ocs/bb735838.aspx
Integration with existing PBX
28 september, 2009

28 september, 2009
Office Communication Server 2007 R2
Available today
Not yet a full PBX replacer
Not yet possible to link SIP devices directly
Most companies have doorphones, analogue faxes, phones in elevators, hallways, …
Solution, mix OCS with Cisco or other PBX
License cost per user: approx €9 / month
Excluding server server infrastructure and maintenance

28 september, 2009
Office Communication Server 2010
Expected 2nd half 2010
Promise to be a full PBX replacer
Direct support for SIP devices
Very large choice of SIP devicesavailable

Seeing is believing
Demo
28 september, 2009

28 september, 2009