27 JUNE 2013 – Olivier
Mangelschots
Evolution of business
communications
CEBP opportunities
Lync integrations
Talk
Focus on Lync
customizations
Analogue
& digital phones
A hybrid system
with both
analogue, digital
and IP phones.
Toshiba, Aastra, Alcatel,
Shoretel, A...
What?
How?
Result?
Contract approval process may be
experiencing human latency because
the person assigned to providing an
approval is on vac...
* Based on ROI modeling and Published Case Studies
© 2010 M Parker UniComm Consulting, LLC
http://go.microsoft.co
m/?linkid=9767940
Optimize Resource Utilization
Accelerate Transaction Completion
Increase Notifica...
Deep integration with everyday tools
Extensible using open & clear APIs
Large community
1. Enhanced Presence
2. Click-2-Call
3. Conversation window ext.
4. Provide context to each other
5. Notifications and Ale...
Presence of a doctor (healthcare):
Presence of a contact center agent:
Presence of a room:
Presence of a truck:
for Time Tracking &
Billing
www.copelandbuhl.com
Benefit
Week View
Day View
Provide caller info
Click-2-Call
Benefits
Mini-apps embedded
in Lync client
Examples
Provide context to each other
Invite people to talk
from business app
Fast push-alerts
Example
Benefits
People are getting notified a lot faster
FireLink
Quickly alert everyone in an area
when...
Crew dispatch system
allows dispatchers to initiate automated outbound calls
to crew cell phones with the click of a butto...
Using skill search and location information
Custom Integration
Benefits
Skinning of Lync app http://www.avtex.com/products/avtex-products/video-kiosk
Allows professors
to schedule and
deliver live
courses
Benefits
interactive distance learning
experience for students
Orbit One Lync Presence & Chat Widget
http://www.orbitone.com/EN/COMPANY/Pages/People.aspx
Benefits
Personnel on the field can send instant
messages to an IM Bot and get status and
updates instantly!
Benefits
Response Groups Workflows
Customers calls & uses keypad to navigate
Customizations:
Click on Speaker
Icon.
Audio Recordin...
1. Scan operations
2. Identify ‘hot spots’
3. Test
CEBP =
Lync UC+CEBP =
Orbit One =
Lync Inside Business Applications
http://channel9.msdn.com/Events/TechEd/Europe/2012/EXL312
Communications-enable your app...
www.orbitone.com
Business value of Lync integrations
Business value of Lync integrations
Business value of Lync integrations
Business value of Lync integrations
Business value of Lync integrations
Business value of Lync integrations
Business value of Lync integrations
Business value of Lync integrations
Business value of Lync integrations
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Business value of Lync integrations

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Communications Enabled Business Processes (CEBP)

Optimize business process by reducing the human latency that exists within a process flow.
How?
By embedding unified communication capabilities into the business process flow

Published in: Technology, Business
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  • Focus: on MicrosoftPassion: Experts: we hebben 18 experts
  • Vraag aan de klant: hoever staan julie met, of wat willen jullie bereiken met ... ?
  • Vraag aan de klant: hoever staan julie met, of wat willen jullie bereiken met ... ?
  • Download Conversation Translator Add-In for Microsoft Lync http://www.microsoft.com/en-us/download/details.aspx?id=26136+ registry fix http://voipnorm.blogspot.be/2012/11/lync-2013-enabling-conversation.htmlhttp://modalitysystems.com/software/time-prompthttp://www.orbitone.com/en/blog/archive/2012/01/24/dynamics-crm-dashboard-for-microsoft-lync-1.aspx
  • http://www.microsoft.com/en-us/download/details.aspx?id=16104
  • http://www.avtex.com/products/avtex-products/video-kiosk
  • http://technet.microsoft.com/en-us/library/jj945604.aspx
  • 1 212 613 1220
  • Business value of Lync integrations

    1. 1. 27 JUNE 2013 – Olivier Mangelschots
    2. 2. Evolution of business communications CEBP opportunities Lync integrations Talk
    3. 3. Focus on Lync customizations
    4. 4. Analogue & digital phones A hybrid system with both analogue, digital and IP phones. Toshiba, Aastra, Alcatel, Shoretel, Avaya Telephony partner Telephony partner with network experience Mix of partners IT infrastructure partner Software developer business process exper. Mix of solutions for: audio-conferencing, web meetings, instant messaging, voicemail, email. Adobe Connect / GoToMeeting + Belgacom (Audio)conference + Polycom IP video People centric communication & collaboration. Federated presence Microsoft Lync 2013 or Cisco Jabber + Cisco WebEx + Cisco Unified Communications Manager Integrate communications deeply into your business processes and business software tools. Visual Studio + Lync API SharePoint Dynamics CRM What partner does the customer need? Next big thing
    5. 5. What? How? Result?
    6. 6. Contract approval process may be experiencing human latency because the person assigned to providing an approval is on vacation or busy working on something else.
    7. 7. * Based on ROI modeling and Published Case Studies © 2010 M Parker UniComm Consulting, LLC
    8. 8. http://go.microsoft.co m/?linkid=9767940 Optimize Resource Utilization Accelerate Transaction Completion Increase Notification Precision Improve Contact Success Automate Communication Processes Speed Information Delivery Enhance Collaboration Effectiveness
    9. 9. Deep integration with everyday tools Extensible using open & clear APIs Large community
    10. 10. 1. Enhanced Presence 2. Click-2-Call 3. Conversation window ext. 4. Provide context to each other 5. Notifications and Alerts 6. Interactive Outbound 7. Expert Finder 8. Kiosk 9. Web Chat 10. Query-Response Bots 11. Interactive Voice Response (IVR) “Involve people in business processes” “Work better together between 2 people” Examples “People talk to a machine”
    11. 11. Presence of a doctor (healthcare): Presence of a contact center agent: Presence of a room: Presence of a truck:
    12. 12. for Time Tracking & Billing www.copelandbuhl.com Benefit Week View Day View
    13. 13. Provide caller info Click-2-Call Benefits
    14. 14. Mini-apps embedded in Lync client Examples
    15. 15. Provide context to each other Invite people to talk from business app
    16. 16. Fast push-alerts Example Benefits People are getting notified a lot faster FireLink Quickly alert everyone in an area when there is a fire. http://wm.MS-STUDIOSMEDIA.COM/a10065/o9/events/Lync/en-us/1005128_JASCO_1017_1500k.wmv
    17. 17. Crew dispatch system allows dispatchers to initiate automated outbound calls to crew cell phones with the click of a button. Benefits
    18. 18. Using skill search and location information Custom Integration Benefits
    19. 19. Skinning of Lync app http://www.avtex.com/products/avtex-products/video-kiosk
    20. 20. Allows professors to schedule and deliver live courses Benefits interactive distance learning experience for students
    21. 21. Orbit One Lync Presence & Chat Widget http://www.orbitone.com/EN/COMPANY/Pages/People.aspx Benefits
    22. 22. Personnel on the field can send instant messages to an IM Bot and get status and updates instantly! Benefits
    23. 23. Response Groups Workflows Customers calls & uses keypad to navigate Customizations: Click on Speaker Icon. Audio Recording of IVR.
    24. 24. 1. Scan operations 2. Identify ‘hot spots’ 3. Test
    25. 25. CEBP = Lync UC+CEBP = Orbit One =
    26. 26. Lync Inside Business Applications http://channel9.msdn.com/Events/TechEd/Europe/2012/EXL312 Communications-enable your applications (API) http://msdn.microsoft.com/en-us/lync/fp179716 Demo https://ucwa.lync.com
    27. 27. www.orbitone.com

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