Your SlideShare is downloading. ×
joyn demo at GSMA booth during MWC 2014
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

joyn demo at GSMA booth during MWC 2014

1,295

Published on

joyn demo at GSMA booth during MWC 2014

joyn demo at GSMA booth during MWC 2014

Published in: Technology
0 Comments
2 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
1,295
On Slideshare
0
From Embeds
0
Number of Embeds
6
Actions
Shares
0
Downloads
39
Comments
0
Likes
2
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. Contact Centre powered by
  • 2. IP-based Communication Services • The GSMA Network 2020 Programme is helping mobile operators towards an all-IP future • IP-based network solutions are the only way of providing the flexibility and innovation to meet customer needs and helping maintain operator relevance and revenue. • The IP-based rich communication platform - RCS, allows mobile operators to deliver enriched video, messaging and all-IP communication to Consumer and Enterprise customers. • Find out how operators can monetise their services for a Contact centre • Switching from a voice only to multi-channel contact services gives operators the opportunity to increase revenue and margin by delivering enriched call centre capabilities
  • 3. Orange Contact centre RCS mobile user Orange Mobile Network • The Orange Contact Centre demonstration highlights how a consumer using his/her smartphone interacts with the airlines to change his/her return ticket. • He/she uses RCS integrated services to select interactive chat response and engages a live conversation with a customer support agent to get a new boarding pass. • The experience is simple, fast, seamless and strengthens overall customer satisfaction. OMA RESTful API 3 RCS Network-API GW Contact Centre
  • 4. Pauline starts an IM contact to the AirFly customer service desk 4
  • 5. The agent receives Pauline’s request 5
  • 6. Pauline simply chats her travel needs 6
  • 7. the agent checks available flights 7
  • 8. the agent checks available flights 8
  • 9. the agent provides Pauline with the flight options 9
  • 10. the agent generates the e-ticket 10
  • 11. the agent generates the e-ticket 11
  • 12. the agent prepares the e-ticket for sending 12
  • 13. a joyn file transfer is initiated 13
  • 14. the joyn file transfer is completed 14
  • 15. pauline easily checks her flight ticket 15
  • 16. the agent asks if more assistance is needed 16
  • 17. the agent asks Pauline if more assistance is required 17
  • 18. the agent closes the chat session 18
  • 19. the agent is available for a new session 19
  • 20. Find out more visit www.gsma.com/futurecommunications/ about joyn APIs please visit www.orangepartner.com 20

×