BANKING3.0
 What constant feedback loops are youbuilding? Will young people use you? Do you deliver customer delight? Are you del...
 If you would organise a bank now, would youstart from here? What if the bank was Napster? What are the key data points...
 How frictionless are you as a bank? Have you designed your services for goldfish? Have you designed your service forge...
 How frictionless are you as a bank? Have you designed your services for goldfish? Have you designed your service forge...
Bank 3.0
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Bank 3.0

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Talk at WIT about the future of banking, May 2013

Published in: Business, Economy & Finance
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Bank 3.0

  1. 1.  Where money meets life Technology (Moore’s law is everywhere) Adoption rates Channel is everything Engagement is everything Data is everything Culture, meaning, values Wave of disruption Banks will remain
  2. 2. BANKING3.0
  3. 3.  What constant feedback loops are youbuilding? Will young people use you? Do you deliver customer delight? Are you delivering happiness? How engaging is your product design? Is your culture conducive for customerdelight? If banking was free?
  4. 4.  If you would organise a bank now, would youstart from here? What if the bank was Napster? What are the key data points for whenbanking meets life? How available is that date for the people thatserve your customers? How “new normal” are you as a bank?
  5. 5.  How frictionless are you as a bank? Have you designed your services for goldfish? Have you designed your service forgeneration G (for whom the world is tooslow) Have you designed for Generation C? What are your moments of truth forcustomers?
  6. 6.  How frictionless are you as a bank? Have you designed your services for goldfish? Have you designed your service forgeneration G (for whom the world is tooslow) Have you designed for Generation C? What are your moments of truth forcustomers?

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