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the age of cloud: private cloud, SaaS and the future in Asia Pacific

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Multinationals in Asia Pacific are gradually moving to cloud-based infrastructures and services; this presentation provides some examples of companies moving to different cloud-based services, …

Multinationals in Asia Pacific are gradually moving to cloud-based infrastructures and services; this presentation provides some examples of companies moving to different cloud-based services, including IaaS, UCaaS, and contact centers. For more information on our activities in Asia Pacific, visit http://oran.ge/11C5V08

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  • 1. the age of the cloud private cloud, SaaS and the future in APAC Orange Business Services, Asia Pacific October 2013 1 the age of the cloud: private cloud, SaaS and the future in APAC
  • 2. today cloud is about more than „just‟ cost reductions 74% calculating cost savings from cloud needs to factor in at least 8 different parameters from peak loads to hardware costs the bigger picture is that cloud delivers the flexibility and agility you need to be competitive 74% of companies that invest heavily in cloud were competitively agile * “cloud is about how you do computing, not where you do computing” Paul Maritz, CEO (2008-12), VMware 2 the age of the cloud: private cloud, SaaS and the future in APAC Source: * INSEAD Research 2013
  • 3. from ownership to on-demand, cloud computing changes how companies consume IT vs outsourcing premises-based co-location 3 cloud computing savings on skills and resources  24 x 7 support, L2/L3 expertise across all technologies  continuous infrastructure refresh economies of scale  no hardware purchase  multi-tenanted infrastructure and shared support flexibility  enable new applications across multiple locations  dynamic allocation of resources  on demand, self-service  usage-based payment the age of the cloud: private cloud, SaaS and the future in APAC
  • 4. examples of cloud usage themes that we are seeing in Asia streamline IT delivery enhance CRM & productivity 4 standardize ICT & improve collaboration better manage risk & capacity planning the age of the cloud: private cloud, SaaS and the future in APAC
  • 5. major global biotech group uses cloud to streamline IT delivery and achieve TCO reduction challenge   make IT more agile to support rapidly expanding business in EMEA reduce TCO, no CAPEX Orange solution   self-managed IaaS solution with ability to scale up and down, and pay as you use model end-to-end „network+ IT infrastructure‟ management results   5 on-demand provisioning and ability to manage applications and capacity remotely from China significant (30%) TCO reduction vs legacy DIY data center operations the age of the cloud: private cloud, SaaS and the future in APAC
  • 6. multinational conglomerate uses UCaaS to standardize ICT across the region and improve collaboration challenge   120+ PBXs, multiple brands, managed locally, many approaching end of life limited collaboration and mobility flexibility between employees Orange solution   Business Together as a Service - global cloud-based UC solution for 20,000 employees, 75 sites in 25 countries. new collaboration capabilities with integrated web, video and audio conferencing results    6 simplified management, standardized features and mobility enabled globally greater flexibility to add users / sites / features quickly simplified collaboration and enhanced productivity the age of the cloud: private cloud, SaaS and the future in APAC
  • 7. leading global HR company chooses cloud contact center to enhance CRM and productivity challenge   increase agent productivity and overall efficiency of the contact center achieve economies of scale across the region Orange solution  centralized Web 2.0 cloud contact center solution delivering call collection costs reduction, voice recording in the cloud, and increased control and visibility results    7 simple user-friendly interface increasing agent productivity central visibility and control resulting in enhanced efficiency improved client‟s customer satisfaction the age of the cloud: private cloud, SaaS and the future in APAC
  • 8. multinational luxury goods group chooses cloud to enhance BC/DR and capacity planning to manage risk and increase agility challenge  managing multiple data centers across the region without BC/DR plan  unable to respond quickly, flexibly and cost-effectively to rapid growth Orange solution  hybrid private cloud solution across Orange data centers in Singapore, France and US  inter-region DR and overflow capability for select mission-critical application (e.g. ERP) results  enhanced BC/DR capability to mitigate risks  improved capacity planning to increase business agility 8 the age of the cloud: private cloud, SaaS and the future in APAC
  • 9. no longer about technology use - it‟s about „value consumption‟ enhanced collaboration consolidation and standardization mobilizing enterprise workforce increasing business agility improving customer relationships managing complexity & improving operational efficiency “57% of business and technology leaders believe that cloud will be a source of competitive advantage” * 9 “Business leaders have been using the cloud to foster collaboration and drive innovation, suggesting that this type of technology is relevant to more departments than just IT” ** the age of the cloud: private cloud, SaaS and the future in APAC Source: * Harvard Business Review report, ** Forbes Insights Survey , *** Leading analyst firm report “By 2016, cloud services will be a vital sourcing option and $1 of every $5 will be spent on cloud-based software and infrastructure” ***
  • 10. cloud computing may appear simple on the surface, however there‟s a lot underneath cloud computing IaaS, PaaS, SaaS? public, private, hybrid? security & privacy service management server infrastructure physical and virtual design support services governance scalability 10 legal & compliance data migration transition & user adoption APIs & plugins disaster recovery & continuity transformation support response-time SLAs pay per use, reservation provisioning engine the age of the cloud: private cloud, SaaS and the future in APAC
  • 11. the typical cloud customer journey, not a „big bang‟ 1 2 address pain points 3 Proof of Concept / pilot 6 11 cloud readiness assessment lifecycle service management 5 transition 4 architecture design the age of the cloud: private cloud, SaaS and the future in APAC
  • 12. about Orange expand your operations with our world-class network and IT services cloud computing customers  500+ IaaS customers  120+ WaaS customers  1200+ UCaaS customers  4000+ CCaaS customers 12 Orange Worldwide  43.5 billion Euro revenues 2012  3000+ multinational customers  world‟s largest seamless voice/data network covering 220 Orange in Asia Pacific  over 50 years in APAC  157 points of presence in 101 cities across 40 countries & territories  international IP VPN connecting 24 APAC countries  strong UC and IT in-region service delivery  over 3,000 staff in 36 countries the age of the cloud: private cloud, SaaS and the future in APAC
  • 13. cloud is a journey this is not „all or nothing‟, „now or never‟  cloud is a revolution that will take place with or without the IT departments  this is also an evolution building up from first phase consolidation and optimization initiatives  gradual transformation toward hybrid cloud has become the norm for global and APAC MNCs 13 the age of the cloud: private cloud, SaaS and the future in APAC
  • 14. thank you every cloud has an Orange lining 14 the age of the cloud: private cloud, SaaS and the future in APAC