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Orange Business Services Overview June 2013

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Orange Business Services Overview June 2013



An introduction to Orange Business Services, a global IT and communications services provider helping companies collaborate more effectively, operate more efficiently and engage better with their ...

An introduction to Orange Business Services, a global IT and communications services provider helping companies collaborate more effectively, operate more efficiently and engage better with their customers.



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Orange Business Services Overview June 2013 Presentation Transcript

  • 1. Orange Business Services
  • 2. 2123agendaOrange GroupOrange Business Servicesstrategyreferences4
  • 3. 31 OrangeGroup
  • 4. 4one of the leading telecommunications operatorsin the world providing mobile, Internet and landline servicesto 231 millions customers worldwide one of the worlds leaders in communications services tobusinesses with Orange Business Services
  • 5. 5global presence
  • 6. 6three service areas 172 million customersworldwide over 83 million customers inAfrica and the Middle East number one 4G mobilenetwork in Francemobile 14.9 million fixed broadbandcustomers 5.9 million digital TV subscribersin Europe 1.7 FTTH connected households inFrancefixed and Internet Orange Business Services provides communicationsservices to companies of all sizes in Franceand to multinationals throughout the world +3,000 multinational clients 3,600 cloud computing customersbusiness services
  • 7. 7the best technologyfor the futurea world network of innovation 15 R&D labs andtechnocentersacross five continents more than 5,000 marketingand design researchers,developers and specialists 50 different nationalities portfolio of 7,800 patents + 800 million euro R&Dinvestment in 2011
  • 8. 8key figures45.3billion euros in2011 revenues5.8billion euros in capitalexpenditure172,000employees worldwide
  • 9. Orange Business Services2
  • 10. 10Orange Business Services provides communicationsservices to companies of all sizes in Franceand to multinationals throughout the world€ 7.1 billion euros*in turnover in 2012*enterprisesmore than 21,600employees dedicated tobusiness servicesmore than 2 millionbusiness clients, SMBsand companies in Francemore than 3,000multinational clientswho are we?
  • 11. 11dedicated teams ….
  • 12. 12….spanning five continentsAsia Pacific3,458 employees (16%)South America613 employees (3%)France11,135 employees (51%)Europe,Middle East, Africa4,290 employees (20%)North America1,275 employees (6%)Russia871 employees (4%)
  • 13. 13at the service of companies of all sizes in France 3,000 customer representatives 400 outlets with a spacededicated to professionals dedicated customer servicefor professionals and SMBs 13 regional business branches 4,900 dedicated employees dedicated customer servicefor businesses 1,800 dedicated employees 4 branches structured bybusiness sector + Health divisionfor large accounts
  • 14. 14at the service of multinationals Americas Asia Pacific Europe emerging markets4 salesterritorieslocal assistance available in 166countries and territoriesworldwide Brazil, Egypt,India, Mauritius 3,400 experts helping clients 24/74 major servicecenters
  • 15. 15we make businesslife easier every daywe connect people, sites and machinessecurely and reliably, everywhere, globallywe helpyour employeescollaboratemore effectivelywe help youengage betterwith your customerswe help youdevelopyour businessOrange Business Services meetscompanies expectations...
  • 16. 16professional servicesindustry solutionscross-industrysolutionshealthtransportfinanceadvancedcommunicationsand collaborationcustomer contactnetworks mobilityIT solutionssecurityOrange Business Services meetscompanies expectations...
  • 17. 17...worldwide the largest seamless voice/datanetwork in the world covering220 countries and territories mobile telephone networksin 32 countries more than 300,000 IP VPNaccess points in 172 countries more than 1.8 millionBusiness Everywhere usersworldwide
  • 18. 18a recognizedmarket leaderWorld Communication Awards Best Global Operator2006, 2007, 2008, 2009, 2012 Best Cloud Service 2012 User’s Choice 2012 Best New Service 2011 New Shores Award 2011 Best Mobile Operator2006, 2008, 2009 and 2011 Best Managed Service 2010 Best Project Management 2010 Best Change-Maker2008 and 2009
  • 19. 19actively listening to client needsOcean82 - 2011 “World Class” rating for customer steadfastnessTelemark - 2011 “World Class” global data VPN provider for 10th consecutive timeGartner – 2012 Orange Business Services placed in the Leader quadrant for– Global Network Service Providers– Pan European Network Service ProviderISO certifications and ISAE standards ISO 20000 service management ISO 9001 quality management ISO 27001 security management system ISO 14001 environmental management ISAE 3402 Type II Service Organization Assurance for Data Centers
  • 20. 20a European leader in the sustainabletelecommunications marketVerdantix 2011 Orange is the leader in the"Green Quadrant" Orange commits tosustainable development withgreen solutions for our clientsand through our corporatesocial responsibility
  • 21. 21value-added partnerships has created partnerships with the major IT and technologicalplayers in the market: Avaya, Alcatel-Lucent, Capgemini,Cisco, HP, IBM, Microsoft, etc. achieves the highest levels of certification of its major partners is a stakeholder in major industry alliances: Freemove Alliance,Flexible 4 Business partners with vertical industry experts to develop customizedsolutions, such as SITA for the air transport industry offers companies and the public sector, through its strategicalliances, the best market solutions in terms of:– quality– security– flexibility– reachOrange Business Services:
  • 22. 223 strategy
  • 23. 23our five prioritiesto be a caring andsociallyresponsibleemployerensure customerschoose Orangefor ouroutstandingcustomerexperiencefocus on ourgrowth areas andbring newservices to marketeffectivelydefine and deploythe best regionalstrategiesoptimize ourperformance
  • 24. 24our ambitionmakingbusiness lifeeasierevery day
  • 25. 25how? we help your employees collaborate more effectively we help you develop your business we help you engage better with your customersand we connect your people, sites and machinessecurely and reliably
  • 26. 26Russiaassisting Russianmultinationals in theirexpansionNorthAmericabringing our globaldimension tomultinationalsAfricacontinuing to investto sustain growthin all of AfricaAsiastrengthening networkactivities; developingnational partnershipsand direct investmentsin China; investing inservice activities inIndiaLatin Americaassisting the economicturnaround in Brazil,Argentina and ChileMiddle Eastparticipating in thedevelopment oftowns and cities and intomorrows economyFrancesupporting companies transformationand international developmentin emerging countries, Orange Business Services assists its internationalclients and reinforces its presence next to local multinationalsEuropebuilding a pan-Europeanvalue-added mobile offergeographical strategies that set us apart
  • 27. 27our growth areascloudcomputingmobile MNCmanagementvideoconferencingInternet ofThingscustomercontactvery highbroadbandsecurityworkspacesof the future
  • 28. 28further enhance our network performance 100 Mb/s fiber access for mostcustomer sites in France by 2015 40% of IP VPN connectionsbased on fiber 100 Mb-10G/s Ethernet accessworldwide for our strategiccustomer sitesfiber roaming and remote access basedon HSPA and then on LTE for PCs,smartphones and new-generationdevices mobile traffic multiplied by 12mobile provide access to new business-class services by eliminatingbandwidth constraints invest further in fixed and mobile networks while maintaining a highlevel of service and securityambitionhow?
  • 29. 29help our customers integrate mobilitywithin their IT leverage our mobile footprint: 35 countries (including Freemove alliance) take advantage of:– the new generation of devices, enabling much more data usage– the evolution of employees’ ways of working launch powerful and sophisticated remote device managementservices allowing IT departments to manage phones remotely:– monitor applications– enforce policies– kill lost or stolen deviceshelp businesses integrate mobility within their IT to further leverage itsadvantages, while centrally controlling critical issues like cost and securityambitionhow?
  • 30. 30be a videoconference leader four development priorities leveraging our major partnerships– simplified videoconferencing through better end-user support– use of any network– use of any terminal– development of managed or hosted services depending on thecustomer infrastructureambitionhow?make videoconferencing as easy as picking up the telephoneConquests 2015 goal:be number 1 in France and within the top 3 worldwide
  • 31. 31provide a fully managed customer experience enhance our CRM value proposition by globally integrating:– networks (inbound traffic/routing distribution/voice/data)– managed or integrated solutions for contact centers (voice,email, SMS, etc.) and interactive voice response (IVR)– services and applications: customer Web portals, contentbroadcasting, payment and contact less solutionsimprove the experience of our customers’ customers throughintegrated CRM solutions that integrate networks, managedservices and applications for contact centersambitionhow?
  • 32. 32lead the "M2M revolution" offer flexible services beyond connectivity continue to drive standardization leverage the M2M International Center in Brussels focus on five areas: energy, automotive, health, electric devices, citiesambitionhow?be the enterprise reference partner by offering custom and standard solutionsand providing the geographical reach and reliability needed for M2MConquests 2015 goal: 10 million SIM cards
  • 33. 33integrate services/applications whateverthe users context, device or location for SOHOs and SMBs, launch "office in a box" (2011):one-stop solution incl. voice (fixed, mobile, private telephony), Internet,collaboration (UC, IM, softphone), some vertical apps (CRM, ERP, Office) for middle market and a few LNAs, launch "business communicationin a box" (2011):single package, including mobile and fixed voice, Internet, collaboration, etc.with one customer care and one bill for LNAs and MNCs, launch "integrated workspace as a service":integrated communication/collaboration services and apps offered "as aservice"help our customers move from a heterogeneous landscape ofdevices and applications to workspaces of the future adapted toany company (size, industry, etc.), any user context, device andlocation and any serviceambitionhow?
  • 34. 34support customers transformation innovate: create a team of experts dedicated to cloud services,backed by 150 R&D specialists invest: build a next-generation data center in Normandy develop: four top priorities in terms of portfolio– cloud-ready networking– infrastructure as a service– communication and collaboration as a service– application storesleverage our worldwide capabilities to support our customerstransformation through simple, reliable, fast and flexible cloudcomputing servicesambitionhow?Conquests 2015 goal: €500 milllion in cloud computing revenue
  • 35. 35protect our customers’ entire business further enhance our security offers in three mains areas:– infrastructure: solutions addressing networks and users andaimed at hardening users’ devices and customers’ networks ordata centers– customer consultancy: assisting customers in improving theirsecurity practices through audits, risk assessments and high-level design– business applications: ensuring that applications are totallysecured (portals, transactions, etc.)protect our customers’ entire business with our 400 security expertsambitionhow?
  • 36. 364 case studies
  • 37. 37a reliable and high-performing networkat your disposal“We have been very impressed by the robustnessof the network, and MPLS has allowed us toprioritize SAP over other applications andconsolidate our SAP platform."Eng PifferiCIO Italcementi Groupveryhigh speedbroadbandmobility"We are evolving in a market in perpetualchange, where mobility and the ability to react areessential assets: Orange Business Servicesprovides me with a fully secure integrated solution."James ReboursCEO France and Southern Europe, SEGA
  • 38. 38a world of new services for your end customers“Thanks to this end-to-end e-entertainmentsolution from Orange, we have generated a realenthusiasm with all our partners involved in thestadium major events – producers, sport andshow operators – who all want to develop newservices around these very large celebrations.”Philippe Colin DelavaudCEO Stade de Francecustomerrelationshipmanagement"We have an as-a-service infrastructure toallocate the necessary resources for oursoftware to operate, depending on flowsand demand.”Christian TaltasCEO Ibiza Softwarecloudcomputing
  • 39. 39secure, real-time exchanges"My goal was for real-time satellite navigationfor technical vehicles to be able to react asquickly as possible in the event of breakdown,while providing optimal customer service.”Philippe LaurentCEO Euro-AscenseursInternet ofThings“We needed a service provider who knows uswell to make our information exchanges morefluid. We also wanted a certain degree ofcomfort with regard to security and teamresponsiveness."Donatienne DouriezInternet and Intranet Sites ManagerEuropay Francesecurity
  • 40. 40new working methods"We found a solution to recreate the face-to-face meeting experience, helping us concludebusiness while changing our way of working,reducing the number of trips and, at the end ofthe day, improving services to our customers.”Guillaume RameyIT Manager Single Buoy Mooringsvideoconferencing"With a single password, our employees canaccess all of their Accenture applications andOrange Business Services communicationsservices from both their computers and theirmobiles. We aim to give them an enhanced,personalised working environment that bestmeets their needs."Marc ThiollerCEO Accenture Franceworkspacesof the future
  • 41. thank youOrange, the Orange mark and any other Orange product or service names referred toin this material are trade marks of Orange Personal Communications Services Limited.© Orange Personal Communications Services Limited.France Telecom Group restricted.