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Business Together as a Service global event, April 23, 2013


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These slides accompanied a webcast announcing a global expansion of Business Together as a Service. You can view a replay of the webcast here:

These slides accompanied a webcast announcing a global expansion of Business Together as a Service. You can view a replay of the webcast here:

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  • 1. Business Together as aServiceOrange Business Services UCaaS global event23 April 2013
  • 2. 2Unified Communications + “as a Service”contact centerWeb conferencingIM & presenceoperator consolemobility suiteintegrated voicemailon-demand telephonyunified-communicationsfeatures deliveredfrom the cloudBusiness Together as a Service
  • 3. 3agenda Vivek Badrinath, CEO Orange Business ServicesParis Evan Kirchheimer, Practice Leader Enterprise Telecoms OVUM –London Helmut Reisinger, - Orange Business Services SVP Europe & Russia -Moscow Patrick Romzek, VP Global Market Development, Collaboration SolutionCisco – Michigan
  • 4. 4agenda Pierre de La Bourdonnaye, Executive Briefer, Orange Business Services -Frankfurt Yee-May Leong, SVP, Asia Pacific, Orange Business Services - Singapore Diana Einterz, Head of Americas, Orange Business Services – Atlanta Orange Business Services multinational customers - Lisbon
  • 5. 5Market trends: customer desireUCBusinessEmployeesIT
  • 6. 6Orange UC strategyCloud :as a Service model is a must have1Convergence :between communication services and desktop2Mobility :available on smartphone and tablet3End-to-end :especially in cloud, customers need to haveEnd-to-End SLAs4
  • 7. 7where? everywhere…our network covers 1,500 PoPs in 160+ countriesdata centersSingaporeFrankfurtAtlantaParis
  • 8. 8globallyavailable in 6 continents in 29 languages todayBusiness Together as a Servicevalue proposition pay only for what you use fully managed, secure, quality built in future proofdelivered “as aService” UC tools on any device deployed instantlyemployeetools
  • 9. © Copyright Ovum. All rights reserved. Ovum is a subsidiary of Informa plc.9UC as a Service: Key Findings FromOvum’s researchEvan Kirchheimerevan.kirchheimer@ovum.comApril 2013
  • 10. © Copyright Ovum. All rights reserved. Ovum is an Informa business.10Standard UC, mobile UC and social are prioritiesUCC status. Which of the following do expect to have in the future?81% of large enterprises plan to invest in at least some aspects of UC.78% have budget to back that up.
  • 11. © Copyright Ovum. All rights reserved. Ovum is an Informa business.11UCC is firmly linked to business process improvement397350308302292251228222185138Business process improvementSupporting more flexible working patterns for…Future calculations of increased productivityReadying the business to increase its agilityDirect savings - reducing current spend levels…Directly improving sales or service performanceFinding savings in another part of the IT budget…Supporting key executives with new technologyMaking savings for operational units/LOBRetaining and attracting staff0 50 100 150 200 250 300 350 400 450Which two statements do you agree with most? (Please choosetop two.) “My investment in UCC is based on….”It is highly significant that UCC is linked first and foremost to business processimprovement and enablement of flexible working and productivity, as well asbusiness agility – a real surprise.
  • 12. © Copyright Ovum. All rights reserved. Ovum is an Informa business.12We are moving to a more ‘cloudy’ UC world – 2Xpopularity in 2 years21%31%24%28%21%29%8%13%12%12%10%14%0% 5% 10% 15% 20% 25% 30% 35%Telephony (IP-PBX)Telephony (Microsoft Lync voice)Instant messaging and presenceStandard UC (unifiedmessaging, presence, softphone etc.)Audio/ web conferencingTeam workspaces and content tools (e.g.SharePoint)Global respondents N= variable from 610 to 1033If you are considering new investment in the following in the next 24months, which of the following delivery methods would you seriouslyconsider?Dedicated hosted or private cloud Multi-tenant hosted or public cloud• Currently, between10-20% of UCapplications arehosted in a privatecloud; in twoyears, we expect20-30%.• Currently, 4-8% aredelivered via multi-tenant, publiccloud. In twoyears, we expect 8-14%.
  • 13. © Copyright Ovum. All rights reserved. Ovum is an Informa business.13
  • 14. © Copyright Ovum. All rights reserved. Ovum is an Informa business.14For UC, CIOs tell us that they prefer Telcos to Systems orIT providersTelco capabilities are much betterthan SIs and local resellers, but incustomer orientation they aremuch weaker.Equipment makers, SIs and ITcan provide a technical solutionbut have difficulties providing acomplete end-to-end service.System integrators do not run thisfor you. They have a telco behindthem. My opinion is that the telcoswill try to drive this market forwardand to sell this as one product.You have to have a dialog with theoperators. They provide a service. Youcan buy from someone else and theywould be behind there somewhere butthat‟s not the way we want to do it.
  • 15. 1540 Multinational companiesBusiness Together as a Service : strong European Growth• 16,000 seats /Europe, ME, Africa• Scalable, agile, future proof• 3,400 seats• Anytime, anyplaceservices• Pay as you grow• 900 seats• 3 profiles(light/Std/Collaborative)• Flexibility• Central control andreporting
  • 16. 16Why Cloud Services for UC&C? The Market is rapidly transitioning to Cloud Deliver of UC&CApplications The Drivers of Cloud Services for UC&C - Customers want:– To eliminate cost and complexity;– Pay for what they use;– Drive globalization and Employee Productivity;– Ubiquitous access and user experience;– Flexibility consumption model;– Leverage for strategic advantage.
  • 17. 17„Business Together as a Service‟Right Solution, Right Time, Right Partners Orange Business Services and Cisco – a comprehensive and unique partnership– Strategic Partnership with aligned vision and strategy– 18 Year Partnership – Strategic. Global. Expanding for both companies „Business Together as a Service‟ is truly Market Leading– First to market and Most widely adopted HCS service worldwide– Global. Largest Cisco powered IP Network in 172 countries– Whole offer - Iaas, Tpaas, Desktopaas, Ucaas - 100% Cisco supported Together we will deliver unprecedented value to organizations– Broadest Collaboration „as a service‟ solution available anywhere– Secure and dedicated environment with economics of cloud– Operational excellence and service delivery from Orange backed by innovation, support and architectural leadershipby Cisco.– Elimination of cost and complexity to focus on driving business results
  • 18. 181 2 3OBSdatacentersone securedaccess to OrangeBusiness Servicesplatformone admin portal toeasilycreate, assign, update or deleteprofilesJohn collaborativeeverywhere profileone end-user portalto easily customizehis profileBusiness VPNLet‟s see a demo end-user and administrator portals, and end user interface
  • 19. Business Together as a ServiceOrange Business Services UCaaS global event23 April, 2013Yee-May LeongSVP, Asia Pacific, Orange Business Services - Singapore
  • 20. Business Together as a ServiceOrange Business Services UCaaS global event23 April, 2013Diana EinterzHead of Americas, Orange Business Services – Atlanta
  • 21. 21Important questions from Americas customersReversibility : how to go back to on premisesolution if needed? How to migrate to an other cloudsolution?1Integration : how it will be integrated with legacysolutions2Future proof : customers want to knowthere is a plan for enhancements, and they wantthe solution to provide those (Mobility, Socialcollaboration)3Quality: & speed of deliver, reliability4
  • 22. 22Live from Portugal Customer firstimpressions
  • 23. 23Roundtable Q&A…B2GaaS launchFirst comments / questions fromOrange Business ServicesUnified Communications User GroupIn Lisbon, Portugal
  • 24. 24
  • 25. 25Live from PortugalProgram User GroupCascais
  • 26. 26Roundtable Q&A…First questions from Orange Business ServicesUnified Communications User GroupIn Lisbon, Portugal
  • 27. thanksReplay of this event will be available shortlyYou will receive a URL to view itplease contact with questions