<Insert Picture Here>




Gestión de Siebel
Siebel Lifecycle Management
                                                 Install / Upgrade
                           ...
Soluciones
• Application Testing Suite
    • Functional Testing
    • Load Testing
    • Test Management


• Siebel Manage...
Soluciones

• Real User Experience Insight
 • Gestión de Actividad de Usuarios contra Siebel
 • Monitorización de Rendimie...
Siebel Management

• “So after we became part of Oracle, we shipped a
  graphical tool (Siebel Diagnostic Tool) as part of...
¿Por Qué es Importante el Testing?.

                        9.0               Product Effectiveness
Customer Satisfaction...
Testing de Entornos Siebel
  • User Action: Click Page Tab to Select Accounts Screen

With Siebel Automation Objects      ...
<Insert Picture Here>


                                   Jean-Pierre Garbani
                                    Forrest...
<Insert Picture Here>


Use Case 1
Support requests
Use Case 1 – Support Requests
 What happened, when and where for a specific user


• Support desk receives a complaint fro...
Use Case 1 – Support Requests
      Step 1: Look up CCHENG and his activity in Siebel from RUEI


• Users are shown
  on t...
Use Case 1 – Support Requests
       Step 1: Look up CCHENG and his activity in Siebel from RUEI


• Set a filter on
  cch...
Use Case 1 – Support Requests
      Step 1: Look up CCHENG and his activity in Siebel from RUEI


• Review the user
  sess...
Use Case 1 – Support Requests
    Step 2: Analyze his activity in Siebel Managent Pack




Manual Step: Copy/Paste the use...
Use Case 1 – Support Requests
     Step 2: Analyse his activity in Siebel Managent Pack


• Check the top
  Server Respons...
Use Case 1 – Support Requests
      Step 2: Analyse his activity in Siebel Managent Pack


• Review most
  CPU time is
  s...
Use Case 1 – Support Requests
      Step 2: Analyse his activity in Siebel Managent Pack


• Last action of
  Transform Or...
Use Case 1 – Support Requests
      Step 2: Analyse his activity in Siebel Managent Pack

• This matches to the
  Logout a...
<Insert Picture Here>


Use Case 2
Siebel Performance
Analysis
Use Case 2 – Siebel Performance Analysis
 What happened, when and where


• Intermittently Siebel performance is bogged do...
Use Case 2 – Siebel Performance Analysis
      Step 1: Look up which components are slow performing


• Siebel
  component...
Use Case 2 – Siebel Performance Analysis
      Step 1: Look up which components are slow performing


• From there you
  c...
Use Case 2 – Siebel Performance Analysis
      Step 1: Look up which components are slow performing


• Drilling down into...
Use Case 2 – Siebel Performance Analysis
      Step 1: Look up which components are slow performing


• Copy/paste the
  t...
Use Case 2 – Siebel Performance Analysis
       Step 1: Look up which components are slow performing


• Lastly, drill dow...
Clientes de Calidad de Aplicaciones


       Financial Services             e-Commerce & Media




Communications and Manu...
B1. Company and organizational overview
Clientes de Monitorización
The preceding is intended to outline our general
product direction. It is intended for information
purposes only, and may ...
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Presentacion SBL Customers Day 3 Ruei And Amp for Siebel

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Presentacion SBL Customers Day 3 Ruei And Amp for Siebel

  1. 1. <Insert Picture Here> Gestión de Siebel
  2. 2. Siebel Lifecycle Management Install / Upgrade From Production Application • Ensure quality and performance with a comprehensive testing solution. • Monitor the health and capacity DEV utilization of your Siebel server Dev / Test Functional environment. System Testing • Monitor real end-user response time Provisioning as well as response time from synthetic service test transactions. • Diagnose performance and Oracle availability problems through PROD Enterprise TEST performance analysis. Manager • Track configuration changes to Siebel Load Application Servers and Server Testing Component parameters.
  3. 3. Soluciones • Application Testing Suite • Functional Testing • Load Testing • Test Management • Siebel Management Pack • Monitorización y Métricas • Workflow, Policies, Componentes • Diagnósticos (SARM) • Gestión de Configuración • Monitorización de Servicios (Service Tests)
  4. 4. Soluciones • Real User Experience Insight • Gestión de Actividad de Usuarios contra Siebel • Monitorización de Rendimiento, Disponibilidad, Uso, Errores Siebel • Gestión de Nivel de Servicio por Usuario, Proceso de Negocio, Componente • Análisis de Causa Raíz de Problemas
  5. 5. Siebel Management • “So after we became part of Oracle, we shipped a graphical tool (Siebel Diagnostic Tool) as part of Application Management Pack for Siebel. In fact, we have done more to the management tooling of Siebel in the past year than the 10+ years when Siebel was an independent company” • Chung Wu • Application Management Pack for Siebel PM • Original product manager for SARM
  6. 6. ¿Por Qué es Importante el Testing?. 9.0 Product Effectiveness Customer Satisfaction Software Reliability 8.5 Speed of Product Scalability of Product 8.0 7.5 7.0 6.5 6.0 No test Informal test/formal test Formal test using based on written automated tools plan/Other 1 Resultsfrom Q1 2003 Customer Satisfaction Survey. 2 Product Effectiveness is the average satisfaction ratings of the nine (9) product functionality items.
  7. 7. Testing de Entornos Siebel • User Action: Click Page Tab to Select Accounts Screen With Siebel Automation Objects Without Siebel Automation SiebApplication(“CallCenter”). Browser(“Siebel Call”). Page(“Siebel SiebPageTabs(“PageTabs”). Call_2”). Frame(“_swescrnbar”). GotoScreen “Accounts” WinObject(“Default”). Click 90,13
  8. 8. <Insert Picture Here> Jean-Pierre Garbani Forrester Research “Real life experience shows: 74% of problem alerts come from end users complaining to the service desk about performance problems, not from monitoring infrastructure components” Los clientes requieren cada vez más una visión integrada en la gestión de servicios desde el punto de vista de IT y el Usuario Final
  9. 9. <Insert Picture Here> Use Case 1 Support requests
  10. 10. Use Case 1 – Support Requests What happened, when and where for a specific user • Support desk receives a complaint from a user • Siebel performance is poor • User is Chuck Cheng, logged in as ccheng • No details known about where in Siebel he was working • No details known about what time the occurrence actually was • No details known about which Siebel component was causing this
  11. 11. Use Case 1 – Support Requests Step 1: Look up CCHENG and his activity in Siebel from RUEI • Users are shown on the dashboard • We can drill into user analysis immediately
  12. 12. Use Case 1 – Support Requests Step 1: Look up CCHENG and his activity in Siebel from RUEI • Set a filter on ccheng
  13. 13. Use Case 1 – Support Requests Step 1: Look up CCHENG and his activity in Siebel from RUEI • Review the user session • Apparently the login and logout have been slow performing • Additionally there was poor performance when going to the Sales Order Screen
  14. 14. Use Case 1 – Support Requests Step 2: Analyze his activity in Siebel Managent Pack Manual Step: Copy/Paste the username and/or time from RUEI into AMP for Siebel
  15. 15. Use Case 1 – Support Requests Step 2: Analyse his activity in Siebel Managent Pack • Check the top Server Response Time calls
  16. 16. Use Case 1 – Support Requests Step 2: Analyse his activity in Siebel Managent Pack • Review most CPU time is spent on Script execution
  17. 17. Use Case 1 – Support Requests Step 2: Analyse his activity in Siebel Managent Pack • Last action of Transform Order is taking top-CPU time with about 10 seconds
  18. 18. Use Case 1 – Support Requests Step 2: Analyse his activity in Siebel Managent Pack • This matches to the Logout action executed from Sales Order Entry
  19. 19. <Insert Picture Here> Use Case 2 Siebel Performance Analysis
  20. 20. Use Case 2 – Siebel Performance Analysis What happened, when and where • Intermittently Siebel performance is bogged down • There is no clear view on when it occurs • It is not known which Siebel components are affected • It is not known which Siebel servers are affected
  21. 21. Use Case 2 – Siebel Performance Analysis Step 1: Look up which components are slow performing • Siebel components are shown on the dashboard • You can drill down from there into Server analysis
  22. 22. Use Case 2 – Siebel Performance Analysis Step 1: Look up which components are slow performing • From there you can see • You can drill down from there into Server analysis
  23. 23. Use Case 2 – Siebel Performance Analysis Step 1: Look up which components are slow performing • Drilling down into the server analysis will give you the time at which the application was bogged down (e.g. 13:50 hrs)
  24. 24. Use Case 2 – Siebel Performance Analysis Step 1: Look up which components are slow performing • Copy/paste the time period of the event over into Enterprise Manager AMP and run a server performance report
  25. 25. Use Case 2 – Siebel Performance Analysis Step 1: Look up which components are slow performing • Lastly, drill down into the specific server components and performance to identify bottleneck Instances
  26. 26. Clientes de Calidad de Aplicaciones Financial Services e-Commerce & Media Communications and Manufacturing IT Services and Software
  27. 27. B1. Company and organizational overview Clientes de Monitorización
  28. 28. The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
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