Partner Webcast - Oracle Fusion CRM: The New Standard for managing Customer Relationship - 26 July 2012

<Insert Picture Here>Fusion CRM: The New Standard for managing Customer Relationship

Safe Harbor Statement The following is intended to outline our general product direction. It is intended for informationpurposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. 3

Agenda• Trends in CRM and Oracle’s Vision• Key Principles of Fusion Applications• Fusion CRM at first glance – main solution capabilities• Meet Fusion CRM – short demonstration• Partner Business - Why should you care? 4

Evolution of ApplicationsMainframes Client-Server Web 1.0 Web 2.0 1980s 1990s 2000s 2010s Time Sharing On Premise Cloud Based 5

Evolution of Customer Relationship ManagementCRM Fusion is here 1990s 2000s 2010s Transact Analyze Empower 6

Fusion CRM and Other Fusion ApplicationsFusion CRM is the perfect member of Fusion Application Suite Oracle Fusion Oracle Fusion Oracle Fusion Financial Management Human Capital Management Supply Chain Management Workforce Product Master Distributed General Accounts Asset Global Human Data Order Global Order Ledger Payable Management Resources Lifecycle Benefits Promising Management Management Orchestration Payments & Accounts Cash & Compensation Performance Inventory Cost Shipping & Collections Receivable Expense Management Talent Review & Goal Mgmt Management Management Receiving Management Global Network @ KPIs, KPIs, Dashboards, Common Modules KPIs, Dashboards, Dashboards, & Extensibility FW Payroll Work & Extensibility FW Extensibility Oracle Fusion Oracle Fusion Oracle Fusion Project Portfolio Management Procurement Customer Relationship Mgmt Project Project Project Self-service Customer Costing Billing Performance Purchasing Sourcing Master Sales Marketing Reporting Procurement Project Spend & Mobile & Project Project Procurement Supplier Incentive Territory & Integration Contracts Performance Compensation Outlook Quota Mgmt Control Contracts Portal Integration Gateway Analysis KPIs, Dashboards, KPIs, Dashboards, KPIs, Dashboards, & Extensibility FW & Extensibility FW & Extensibility FW Oracle Fusion Financial Issue & Risk Access Transaction Configuration KPIs, Compliance Manager Controls Controls Controls Dashboards, & Governance, Risk & Compliance Extensibility FW 8

Fusion CRM and Other Fusion ApplicationsFusion CRM is the perfect member of Fusion Application Suite Oracle Fusion Oracle Fusion Oracle Fusion Financial Management Human Capital Management Supply Chain Management Workforce Product Master Distributed General Accounts Asset Global Human Data Order Global Order Ledger Payable Management Resources Lifecycle Benefits Promising Management Management Orchestration Payments & Accounts Cash & Compensation Performance Inventory Cost Shipping & Collections Receivable Expense Management Talent Review & Goal Mgmt Management Management Receiving Management Global Network @ KPIs, KPIs, Dashboards, Common Modules KPIs, Dashboards, Dashboards, & Extensibility FW Payroll Work & Extensibility FW Extensibility Oracle Fusion Oracle Fusion Oracle Fusion Project Portfolio Management Procurement Customer Relationship Mgmt Project Project Project Self-service Customer Costing Billing Performance Purchasing Sourcing Master Sales Marketing Reporting Procurement Project Spend & Mobile & Project Project Procurement Supplier Incentive Territory & Integration Contracts Performance Compensation Outlook Quota Mgmt Control Contracts Portal Integration Gateway Analysis KPIs, Dashboards, KPIs, Dashboards, KPIs, Dashboards, & Extensibility FW & Extensibility FW & Extensibility FW Oracle Fusion Financial Issue & Risk Access Transaction Configuration KPIs, Compliance Manager Controls Controls Controls Dashboards, & Governance, Risk & Compliance Extensibility FW 9

Evolution of Customer Relationship ManagementCRM Fusion is here What Do I Need to Do? How Do I Get it Done? What Do I Need to Know? Who Can Help Me? 10

Making of Fusion CRM Best Practice Business Processes Based Upon Hundreds of Years of Learning Peoplesoft, E-Business Suite, Siebel, and JD Edwards Infused with Web 2.0 Role-Based User Experience, Collaboration, Interactive Business Intelligence Built on Oracle Fusion Middleware Industry Leading, Open Standards-Based Platform 11

The Principles of Fusion Application• Started with a Modern Platform• Embedded Best Practices Based On Hundreds of Years of Learning• Designed for Modularity and Co-Existence with Other Applications• Reinvented the User Experience• Made It Ready for the Cloud 12

Flexible Deployment Options Public Cloud Private Cloud On Premise Hybrid 13

Access Anywhere Online and SmartphoneDesktop Offline Outlook or Tablet 14

Fusion CRMEffective | Efficient | Easy Effective Efficient Easy 15

Fusion CRMAn Enterprise SuiteSales Planning Sales Prospecting Sales Productivity Sales Extensibility Territory Campaign Opportunity Channel Management Management Management Management Quota Lead Customer Data Management Management Customer Center Management Incentive Desktop Compensation Sales Predictor Integration Contracts Forecasting Sales Campaigns Mobile Sales Activity Streams 17

Fusion CRM – in Action Fusion CRM is designed to help you overcome real business challenges A New Product is LaunchedPredict Market Design and Set and Vet Incent Sales Manage Potential Align Territories Quotas Behavior Forecasting Sales Territory Quota Incentive Forecasting Predictor Management Management Compensatio n Analyze Align Estimate new Estimate sales/channel Set new quotas incentives with productpotential sales strategy accordingly quota forecasts 18

Fusion CRM – Easy Extensibility Fusion CRM can be easily extended to provide more capabilitiesApplication Composer Page Composer Process Composer Report Composerenables business users enable business enables business enables businessto extend the application users to customize users to easily users to easilywith new objects and the look and feel modify business create & modifyattributes of the user interface processes reports 19

Why You Should Be InterestedMaking your customers successful helps you to be successful• Utilize your existing competencies (Fusion MW)• Do not miss unique opportunity to establish your company on the market as Fusion Application expert• Increase your revenue with Fusion Applications• Deliver benefits faster to your customers with Fusion CRM with lower TCO• Offer incomparable flexibility and freedom of choice to your customers 25

Customers Are Choosing Oracle Fusion Applications 26

Partner Webcast - Oracle Fusion CRM: The New Standard for managing Customer Relationship - 26 July 2012

by Oracle ISV Migration Center on Jul 26, 2012

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Partner Webcast - Oracle Fusion CRM: The New Standard for managing Customer Relationship - 26 July 2012 Presentation Transcript