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<Insert Picture Here>Fusion CRM: The New Standard for managing Customer Relationship
Safe Harbor Statement  The following is intended to outline our general   product direction. It is intended for informatio...
Agenda• Trends in CRM and Oracle’s Vision• Key Principles of Fusion Applications• Fusion CRM at first glance – main soluti...
Evolution of ApplicationsMainframes     Client-Server            Web 1.0             Web 2.0      1980s            1990s  ...
Evolution of Customer Relationship ManagementCRM Fusion is here   1990s             2000s          2010s Transact         ...
Agenda• Trends in CRM and Oracle’s Vision• Key Principles of Fusion Applications• Fusion CRM at first glance – main soluti...
Fusion CRM and Other Fusion ApplicationsFusion CRM is the perfect member of Fusion Application Suite          Oracle Fusio...
Fusion CRM and Other Fusion ApplicationsFusion CRM is the perfect member of Fusion Application Suite          Oracle Fusio...
Evolution of Customer Relationship ManagementCRM Fusion is here                            What Do I Need                 ...
Making of Fusion CRM                       Best Practice Business Processes Based Upon                       Hundreds of Y...
The Principles of Fusion Application• Started with a Modern Platform• Embedded Best Practices Based On Hundreds   of Years...
Flexible Deployment Options                          Public Cloud                          Private Cloud                  ...
Access Anywhere                    Online and      SmartphoneDesktop                  Offline Outlook    or Tablet        ...
Fusion CRMEffective | Efficient | Easy  Effective                    Efficient   Easy                                     ...
Agenda• Trends in CRM and Oracle’s Vision• Key Principles of Fusion Applications• Fusion CRM at first glance – main soluti...
Fusion CRMAn Enterprise SuiteSales Planning    Sales Prospecting     Sales Productivity   Sales Extensibility  Territory  ...
Fusion CRM – in Action    Fusion CRM is designed to help you overcome real business challenges                            ...
Fusion CRM – Easy Extensibility    Fusion CRM can be easily extended to provide more capabilitiesApplication Composer     ...
Agenda• Trends in CRM and Oracle’s Vision• Key Principles of Fusion Applications• Fusion CRM at first glance – main soluti...
Access Anywhere                    Online and      SmartphoneDesktop                  Offline Outlook    or Tablet        ...
Access Anywhere                    Online and      SmartphoneDesktop                  Offline Outlook    or Tablet        ...
Access Anywhere                    Online and      SmartphoneDesktop                  Offline Outlook    or Tablet        ...
Agenda• Trends in CRM and Oracle’s Vision• Key Principles of Fusion Applications• Fusion CRM at first glance – main soluti...
Why You Should Be InterestedMaking your customers successful helps you to be successful• Utilize your existing competencie...
Customers Are Choosing Oracle Fusion Applications                                                    26
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Partner Webcast - Oracle Fusion CRM: The New Standard for managing Customer Relationship - 26 July 2012

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Rethinking CRM: Driving Higher Sales Performance with Oracle Fusion CRM
Learn how Oracle Fusion CRM can deliver dramatic improvements in sales and marketing performance and more predictable revenue growth.

Discover what is behind the curtains, what are the main capabilities, how can it help your customers to be more effective and efficient in driving their customer relationships and of course why you, as an Oracle Partner, should be interested in Oracle Fusion Applications and Fusion CRM and what are the benefits for you and your business.

Watch the full webcast at https://blogs.oracle.com/imc/entry/partner_webcast_oracle_fusion_crm

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Partner Webcast - Oracle Fusion CRM: The New Standard for managing Customer Relationship - 26 July 2012

  1. 1. 1
  2. 2. <Insert Picture Here>Fusion CRM: The New Standard for managing Customer Relationship
  3. 3. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for informationpurposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle. 3
  4. 4. Agenda• Trends in CRM and Oracle’s Vision• Key Principles of Fusion Applications• Fusion CRM at first glance – main solution capabilities• Meet Fusion CRM – short demonstration• Partner Business - Why should you care? 4
  5. 5. Evolution of ApplicationsMainframes Client-Server Web 1.0 Web 2.0 1980s 1990s 2000s 2010s Time Sharing On Premise Cloud Based 5
  6. 6. Evolution of Customer Relationship ManagementCRM Fusion is here 1990s 2000s 2010s Transact Analyze Empower 6
  7. 7. Agenda• Trends in CRM and Oracle’s Vision• Key Principles of Fusion Applications• Fusion CRM at first glance – main solution capabilities• Meet Fusion CRM – short demonstration• Partner Business - Why should you care? 7
  8. 8. Fusion CRM and Other Fusion ApplicationsFusion CRM is the perfect member of Fusion Application Suite Oracle Fusion Oracle Fusion Oracle Fusion Financial Management Human Capital Management Supply Chain Management Workforce Product Master Distributed General Accounts Asset Global Human Data Order Global Order Ledger Payable Management Resources Lifecycle Benefits Promising Management Management Orchestration Payments & Accounts Cash & Compensation Performance Inventory Cost Shipping & Collections Receivable Expense Management Talent Review & Goal Mgmt Management Management Receiving Management Global Network @ KPIs, KPIs, Dashboards, Common Modules KPIs, Dashboards, Dashboards, & Extensibility FW Payroll Work & Extensibility FW Extensibility Oracle Fusion Oracle Fusion Oracle Fusion Project Portfolio Management Procurement Customer Relationship Mgmt Project Project Project Self-service Customer Costing Billing Performance Purchasing Sourcing Master Sales Marketing Reporting Procurement Project Spend & Mobile & Project Project Procurement Supplier Incentive Territory & Integration Contracts Performance Compensation Outlook Quota Mgmt Control Contracts Portal Integration Gateway Analysis KPIs, Dashboards, KPIs, Dashboards, KPIs, Dashboards, & Extensibility FW & Extensibility FW & Extensibility FW Oracle Fusion Financial Issue & Risk Access Transaction Configuration KPIs, Compliance Manager Controls Controls Controls Dashboards, & Governance, Risk & Compliance Extensibility FW 8
  9. 9. Fusion CRM and Other Fusion ApplicationsFusion CRM is the perfect member of Fusion Application Suite Oracle Fusion Oracle Fusion Oracle Fusion Financial Management Human Capital Management Supply Chain Management Workforce Product Master Distributed General Accounts Asset Global Human Data Order Global Order Ledger Payable Management Resources Lifecycle Benefits Promising Management Management Orchestration Payments & Accounts Cash & Compensation Performance Inventory Cost Shipping & Collections Receivable Expense Management Talent Review & Goal Mgmt Management Management Receiving Management Global Network @ KPIs, KPIs, Dashboards, Common Modules KPIs, Dashboards, Dashboards, & Extensibility FW Payroll Work & Extensibility FW Extensibility Oracle Fusion Oracle Fusion Oracle Fusion Project Portfolio Management Procurement Customer Relationship Mgmt Project Project Project Self-service Customer Costing Billing Performance Purchasing Sourcing Master Sales Marketing Reporting Procurement Project Spend & Mobile & Project Project Procurement Supplier Incentive Territory & Integration Contracts Performance Compensation Outlook Quota Mgmt Control Contracts Portal Integration Gateway Analysis KPIs, Dashboards, KPIs, Dashboards, KPIs, Dashboards, & Extensibility FW & Extensibility FW & Extensibility FW Oracle Fusion Financial Issue & Risk Access Transaction Configuration KPIs, Compliance Manager Controls Controls Controls Dashboards, & Governance, Risk & Compliance Extensibility FW 9
  10. 10. Evolution of Customer Relationship ManagementCRM Fusion is here What Do I Need to Do? How Do I Get it Done? What Do I Need to Know? Who Can Help Me? 10
  11. 11. Making of Fusion CRM Best Practice Business Processes Based Upon Hundreds of Years of Learning Peoplesoft, E-Business Suite, Siebel, and JD Edwards Infused with Web 2.0 Role-Based User Experience, Collaboration, Interactive Business Intelligence Built on Oracle Fusion Middleware Industry Leading, Open Standards-Based Platform 11
  12. 12. The Principles of Fusion Application• Started with a Modern Platform• Embedded Best Practices Based On Hundreds of Years of Learning• Designed for Modularity and Co-Existence with Other Applications• Reinvented the User Experience• Made It Ready for the Cloud 12
  13. 13. Flexible Deployment Options Public Cloud Private Cloud On Premise Hybrid 13
  14. 14. Access Anywhere Online and SmartphoneDesktop Offline Outlook or Tablet 14
  15. 15. Fusion CRMEffective | Efficient | Easy Effective Efficient Easy 15
  16. 16. Agenda• Trends in CRM and Oracle’s Vision• Key Principles of Fusion Applications• Fusion CRM at first glance – main solution capabilities• Meet Fusion CRM – short demonstration• Partner Business - Why should you care? 16
  17. 17. Fusion CRMAn Enterprise SuiteSales Planning Sales Prospecting Sales Productivity Sales Extensibility Territory Campaign Opportunity Channel Management Management Management Management Quota Lead Customer Data Management Management Customer Center Management Incentive Desktop Compensation Sales Predictor Integration Contracts Forecasting Sales Campaigns Mobile Sales Activity Streams 17
  18. 18. Fusion CRM – in Action Fusion CRM is designed to help you overcome real business challenges A New Product is LaunchedPredict Market Design and Set and Vet Incent Sales Manage Potential Align Territories Quotas Behavior Forecasting Sales Territory Quota Incentive Forecasting Predictor Management Management Compensatio n Analyze Align Estimate new Estimate sales/channel Set new quotas incentives with productpotential sales strategy accordingly quota forecasts 18
  19. 19. Fusion CRM – Easy Extensibility Fusion CRM can be easily extended to provide more capabilitiesApplication Composer Page Composer Process Composer Report Composerenables business users enable business enables business enables businessto extend the application users to customize users to easily users to easilywith new objects and the look and feel modify business create & modifyattributes of the user interface processes reports 19
  20. 20. Agenda• Trends in CRM and Oracle’s Vision• Key Principles of Fusion Applications• Fusion CRM at first glance – main solution capabilities• Meet Fusion CRM – short demonstration• Partner Business - Why should you care? 20
  21. 21. Access Anywhere Online and SmartphoneDesktop Offline Outlook or Tablet 21
  22. 22. Access Anywhere Online and SmartphoneDesktop Offline Outlook or Tablet 22
  23. 23. Access Anywhere Online and SmartphoneDesktop Offline Outlook or Tablet 23
  24. 24. Agenda• Trends in CRM and Oracle’s Vision• Key Principles of Fusion Applications• Fusion CRM at first glance – main solution capabilities• Meet Fusion CRM – short demonstration• Partner Business - Why should you care? 24
  25. 25. Why You Should Be InterestedMaking your customers successful helps you to be successful• Utilize your existing competencies (Fusion MW)• Do not miss unique opportunity to establish your company on the market as Fusion Application expert• Increase your revenue with Fusion Applications• Deliver benefits faster to your customers with Fusion CRM with lower TCO• Offer incomparable flexibility and freedom of choice to your customers 25
  26. 26. Customers Are Choosing Oracle Fusion Applications 26
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