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Your company has had a really, really bad day. Bad Days happen. It is when, not if. In a typical scenario, the top executives come in yelling and screaming and fire whoever they think may have had some part in the Bad Day’s events. After most of the yelling has stopped, then the executives want to know what happened. There is no doubt that autopsies can be messy and emit unpleasant odors, but they are a necessary evil and effective learning tool. But there is a right way and a wrong way to conduct a postmortem analysis of your incident. The obvious objective is to learn what happened so that it doesn’t happen again. The focus should be on the root cause and conducting an efficient analysis of the problem, but there is so much more that can be learned. Using the Incident Command System (ICS), this session provides an overview of the same postmortem process used by Fire Departments across the country.