Welcome to theIT Industrial RevolutionAre You Ready?Glenn O’Donnell, Principal AnalystApril 25, 2013
© 2013 Forrester Research, Inc. Reproduction Prohibited 2
Data: US Department of Agriculture and Bruce L. Gardner, American Agriculture in the Twentieth Century1929StockMarketCrash...
The latest big disruption (Economics)ChinaLatin AmericaWorldEUUKUSNo US declinesince 1958!Source: The World Bank (http://d...
The latest big disruption (Complexity)201320122011201020092008VirtualizationCloudBYODSocial MediaAccelerantReal Complexity...
Poorly managed disruption = volatility
The business loves industrializationunnecessary^^traditional
© 2012 Forrester Research, Inc. Reproduction ProhibitedWelcome to the Industrial Revolution! Put discipline into your proc...
© 2013 Forrester Research, Inc. Reproduction Prohibited 10Pursue process disciplineUse ITIL as a guide for process but avo...
© 2013 Forrester Research, Inc. Reproduction Prohibited 11What is “strategic” work?Functions that make your business diffe...
© 2013 Forrester Research, Inc. Reproduction Prohibited 12Automate repetitive functions›  Task Execution•  Individual task...
YOU ARE HEREThe evolution of trust and technologyReal ComplexityManualAbilityAutomationSilver BulletTrust GapTrustEvolutio...
Will automation replace my job?•  Don’t fear automation … embrace it!•  This is the future … be a part of the future!•  Hi...
The revolution is changing the people› IT, as we’ve known it, is dead› Many skills are diminishing› New skills are emergin...
Hot new roles emergeØ Business relationship managerØ Automation architectØ Service engineerØ Service managerØ Vendor ...
© 2013 Forrester Research, Inc. Reproduction Prohibited 19What happens to the geeks?Geek› Performs geek work› Loves change...
YOU CAN $UCCEEDin an industrialized futureØ Disruptive economics and complexity leave you no choiceØ Instill discipline ...
Thank youGlenn O’Donnell+1 617.613.8826godonnell@forrester.com@glennodonnell
Welcome to the IT Industrial Revolution! Are you ready?
Welcome to the IT Industrial Revolution! Are you ready?
Welcome to the IT Industrial Revolution! Are you ready?
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Welcome to the IT Industrial Revolution! Are you ready?

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The Industrial Revolution changed the world and continues its inexorable march forward. The next wave of this revolution is now impacting IT. Reminiscent of past industrial movements, we are witnessing upheavals in how the work is done. Automation, supply-chain models, and standardization are rendering the old model of IT obsolete. Learn why this new revolution will change your life and how you can thrive in this new world. Hint: Your presence at #ChefConf is an indicator that you are part of the future, not the past!

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Welcome to the IT Industrial Revolution! Are you ready?

  1. 1. Welcome to theIT Industrial RevolutionAre You Ready?Glenn O’Donnell, Principal AnalystApril 25, 2013
  2. 2. © 2013 Forrester Research, Inc. Reproduction Prohibited 2
  3. 3. Data: US Department of Agriculture and Bruce L. Gardner, American Agriculture in the Twentieth Century1929StockMarketCrash1996 = 1.0Trend 0.4%Multifactor Agricultural Productivity IndexMass Disruption Drives Change
  4. 4. The latest big disruption (Economics)ChinaLatin AmericaWorldEUUKUSNo US declinesince 1958!Source: The World Bank (http://data.worldbank.org/indicator/NY.GDP.PCAP.CD)GreeceSpainIndia
  5. 5. The latest big disruption (Complexity)201320122011201020092008VirtualizationCloudBYODSocial MediaAccelerantReal ComplexityManualAbility
  6. 6. Poorly managed disruption = volatility
  7. 7. The business loves industrializationunnecessary^^traditional
  8. 8. © 2012 Forrester Research, Inc. Reproduction ProhibitedWelcome to the Industrial Revolution! Put discipline into your processes! If work isn’t strategic, let someone else do it! Automate everything you can! Adapt the people (skills and org)the next wave of^
  9. 9. © 2013 Forrester Research, Inc. Reproduction Prohibited 10Pursue process disciplineUse ITIL as a guide for process but avoid ITIL religion›  Start with “low-hanging fruit”•  Incident, problem, change, configuration, request›  Apply to the whole service lifecycle›  Process is difficult for thetraditional IT worker•  Break tradition!›  Don’t automate unless youhave discipline in processes•  Good things faster?•  Bad things faster?
  10. 10. © 2013 Forrester Research, Inc. Reproduction Prohibited 11What is “strategic” work?Functions that make your business different› Is it innovative? What is innovation?› Does it make your business different?› Is it “intellectual grunt work?”› Why is cloud exploding?› Focus on business needs• What they NEED, not what they WANT
  11. 11. © 2013 Forrester Research, Inc. Reproduction Prohibited 12Automate repetitive functions›  Task Execution•  Individual tasks•  Repetitive tasks are candidates›  Process Flow•  Connects tasks and decisions•  Workload automation and RBA›  Decision Trigger•  Analytics (not just monitoring)•  When and why to take action
  12. 12. YOU ARE HEREThe evolution of trust and technologyReal ComplexityManualAbilityAutomationSilver BulletTrust GapTrustEvolutionAutomation Evolution
  13. 13. Will automation replace my job?•  Don’t fear automation … embrace it!•  This is the future … be a part of the future!•  History has not been kind to those whoresist the inevitability of progress!
  14. 14. The revolution is changing the people› IT, as we’ve known it, is dead› Many skills are diminishing› New skills are emerging as highly desirable› New sourcing models — not just cloud!› Organization structure will be in constant flux
  15. 15. Hot new roles emergeØ Business relationship managerØ Automation architectØ Service engineerØ Service managerØ Vendor managerØ Process owner
  16. 16. © 2013 Forrester Research, Inc. Reproduction Prohibited 19What happens to the geeks?Geek› Performs geek work› Loves change› Innovator› Wonderful future!Geek Imposter› Performs geek work› Dislikes change› Sustainer› DoomedPhotoCredit:
  17. 17. YOU CAN $UCCEEDin an industrialized futureØ Disruptive economics and complexity leave you no choiceØ Instill discipline in your processesØ Outsource functions that make senseØ Automate everything possible (and practical)Ø Adapt your skills to meet the new realityØ The automators (YOU) are inventing the futureBusiness leaders demand that your organization evolve
  18. 18. Thank youGlenn O’Donnell+1 617.613.8826godonnell@forrester.com@glennodonnell
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