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OpManager integration with ServiceDesk Plus

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OpManager integrates with ServiceDesk Plus(SDP) to give an efficient network fault management system that helps network administrator to automate creation and assigning of trouble–tickets.

OpManager integrates with ServiceDesk Plus(SDP) to give an efficient network fault management system that helps network administrator to automate creation and assigning of trouble–tickets.

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  • 1. OpManager – ServiceDesk Plus integration Integrated ticketing with SDP
  • 2.
    • OpManager is a powerful, easy-to-use network monitoring software for managing your complete IT infrastructure
  • 3. ServiceDesk Plus is a web-based ITIL HelpDesk and Asset Management software
  • 4. Steps involved in integrating OpManager with ServiceDesk Plus
  • 5.  
  • 6.  
  • 7. Server Details Authentication Details Email Settings
  • 8.
    • Lets us see how OpManager and ServiceDesk Plus work together
  • 9. Integrating OpManager with ServiceDesk Plus will help you to automatically log OpManager alarms as trouble tickets in ServiceDesk Plus.
  • 10. Alarm generated in OpManager Raises a ticket in SDP Ticket assigned to a technician IF Alarm gets cleared automatically Ticket created in SDP will be closed Technician will resolve the issue Else Issue resolved
  • 11.  
  • 12.  
  • 13.
    • For more information, Visit
    • http://www.opmanager.com/
    • &
    • Download OpManager 30-days free trail now
  • 14. [email_address]