Towards a Common Conceptual Service Description               Language: A Service Property Analysis for the               ...
Märkte                    Kunden                                               Leistungs-             Fakten              ...
About me                                             •   Siemens Corporate Research, Princeton, USA                       ...
Motivation, problem area      • Companies‘ utilization of the Internet for offering and        procuring business services...
Motivation, problem areaSession 3a, 26. October 2011   eChallenges e-2011   Copyright 2011 OPITZ CONSULTING GmbH
Research Objectives      • Formal descriptions support trading of Business services        over the Internet             –...
Analysis Framework                                                   Business           Information      Computer         ...
Data Collection Method      • Paper selection occured during a two-year research project        about service engineering ...
Service Property AnalysisSession 3a, 26. October 2011    eChallenges e-2011   Copyright 2011 OPITZ CONSULTING GmbH
Service Property AnalysisSession 3a, 26. October 2011    eChallenges e-2011   Copyright 2011 OPITZ CONSULTING GmbH
Service Property AnalysisSession 3a, 26. October 2011    eChallenges e-2011   Copyright 2011 OPITZ CONSULTING GmbH
Consolidated Service Properties                 Product                     Process                          People       ...
Future Work      • Build meta model for formalization      • Determine modeling notation for service description        do...
Meta Model - PreviewSession 3a, 26. October 2011   eChallenges e-2011   Copyright 2011 OPITZ CONSULTING GmbH
Tool SupportSession 3a, 26. October 2011   eChallenges e-2011   Copyright 2011 OPITZ CONSULTING GmbH
Conclusion and outlook      1. A motivation for a service description formalization was         given      2. A literature...
Contact      Dr. Gregor Scheithauer      OPITZ CONSULTING München GmbH      Weltenburger Straße 4 - D-81677 München      g...
Upcoming SlideShare
Loading in …5
×

Service property analysis for internet of services - e challenges 2011 - Gregor Scheithauer - OPITZ CONSULTING

1,300 views

Published on

http://www.opitz-consulting.com/go/3-5-11

Towards a Common Conceptual Service Description Language: A Service Property Analysis for the Internet of Services
The evolution of Service-oriented Architectures (SoA) toward market places for business services in the Internet raises the need for rich service descriptions with respect to service proposition and service discovery. While SoA and Web service technology cover IT aspects, service providers face the challenge of describing services in a business-oriented fashion, including price models and payment information. However, regarding service descriptions, there is no conceptual formalism, a wide range and overlapping IT standards, and a low alignment between business and IT.

This paper reports from a research project which develops a service description method that allows documenting, communicating, and reasoning about service descriptions on various levels depending on intention and abstraction. For defining a common language for describing services in a business-oriented fashion, a literature analysis of service properties was conducted in three different research domains. Finally, the paper discusses the findings and offers prospects about future work that includes a modeling language and a guideline for describing services.
--
Need help or advise for SoA projects?
http://www.opitz-consulting.com/go/3-5-889 (in German)

About us
OPITZ CONSULTING is a leading project specialist for custom-build applications and individual Business Intelligence solutions in the German market. The company's ambition is to help organizations to be better than their competitors. To achieve this OPITZ CONSULTING analyses the individual completive edge the customer has, optimizes business processes for process automation and IT-support, chooses and designs appropriate system architectures, develops and implements solutions and guarantees a 24/7 support and application maintenance. To ensure the necessary skill and qualification OPITZ CONSULTING has established a training center for customers and the internal staff.
Since 1990 over 600 customers have a long lasting and successful business relationship with OPITZ CONSULTING. Over 2/3 of the German stock index (DAX) companies rely on services from the 400+ OPITZ CONSULTING consultants. OPITZ CONSULTING maintains offices in Bad Homburg, Berlin, Essen, Gummersbach, Hamburg, Munich, Nuremberg and Kraków (Poland).

Published in: Technology, Business
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
1,300
On SlideShare
0
From Embeds
0
Number of Embeds
169
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Service property analysis for internet of services - e challenges 2011 - Gregor Scheithauer - OPITZ CONSULTING

  1. 1. Towards a Common Conceptual Service Description Language: A Service Property Analysis for the Internet of Services Dr. Gregor Scheithauer OPITZ CONSULTING GmbH GermanySession 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  2. 2. Märkte Kunden Leistungs- Fakten angebot Java  Branchen-  IT-Strategie  Gründung 1990 SOA übergreifend  Beratung  400 Mitarbeiter ORACLE  Über 600  Implementierung  8 Standorte in BI/DWH Kunden  Betrieb D/PL Outtasking  Training Industrie / Versorger / Handel / Logistik / Telekommunikation Dienstleistungen 29% 29% 42% Öffentliche Auftraggeber / Banken & Versicherungen / Vereine & Verbände Anforderungsanalyse und Spezifikation mit BPMN 2.0 – Dr. Gregor Scheithauer © OPITZ CONSULTING GmbH 2011 Seite 2
  3. 3. About me • Siemens Corporate Research, Princeton, USA – 2006 – 2007 – Research • BPM, SOA • BPMS Evaluation • Siemens Corporate Technology, Munich, Germany – 2007 – 2010 – Research • Service Engineering • Service Descriptions • Model Transformations http://gregorscheithauer.de/publications http://twitter.com/gscheithauer • OPITZ CONSULTING GmbH, Munich, Germany gregor.scheithauer@opitz-consulting.com – Since 2010 – Projects • Business Process Automation • Enterprise Architecture • Requirements EngineeringSession 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  4. 4. Motivation, problem area • Companies‘ utilization of the Internet for offering and procuring business services increases – Globalization, technical change and cost pressure force companies to concentrate on core competencies – On the other hand, companies affiliate in order to offer holistic business services co-operatively • The Internet offers a platform for – potential partner identification – business service offering – business service selection and usage   Internet of Services [Peneder et al. 2003]Session 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  5. 5. Motivation, problem areaSession 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  6. 6. Research Objectives • Formal descriptions support trading of Business services over the Internet – Difficult evaluation and comparability of business services • Business services are intangible • Business services are perishable • Business services result not in ownership • Research Objective – Analysis of business service properties in the areas of • Business Science, Information Systems, and Computer Science – Consolidation of business service properties for a common understanding [Zeithaml & Bitner 2000]Session 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  7. 7. Analysis Framework Business Information Computer Science Systems Science Product Research Disciplines Process Lovelock and Wright, 2002 People Service Mix (8Ps) Physical Evidence Place & Time Price Promotion Productivity & QualitySession 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  8. 8. Data Collection Method • Paper selection occured during a two-year research project about service engineering (http://www.theseus- programm.de/en/index.php) • Broad search expression using the following keywords: – service properties – service attributes – quality of service – service description • Analysis of all publications with relevant information were kept • Investigative analysis by following references from kept papers • Resulting in 26 PapersSession 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  9. 9. Service Property AnalysisSession 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  10. 10. Service Property AnalysisSession 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  11. 11. Service Property AnalysisSession 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  12. 12. Consolidated Service Properties Product Process People Physical Evidence • Service Product • Capability • Provider • Resource • Classification • Standard • Consumer • Resource Type • Terms of Use • Interface Type • Partner • Condition • Benefit • Right • Currency • Contract & Addr. • Service Type • Right Type • Automation Level • Classification System • Lang (ISO 639-2) Productivity and Place and Time Price Promotion Quality • Channel • Price • Test Report • Quality • Recurrence • Transaction Cut • Rating • Dependability • Channel Type • Pricing • Certificate • Performance • Time Granularity • Usage-based Pr. • Discount • Throughput • Flatrate • Payment Disc. • Latency • Two-Part Tariff • Seasonal Disc. • Security • N-Block-Tariff • Channel Disc. • Confidentially • Payment Instr. • Quantitative Disc. • Data Integrity • Price Modifier • 8Ps • Currency • SERVQUALSession 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  13. 13. Future Work • Build meta model for formalization • Determine modeling notation for service description documentation • Conduct case studiesSession 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  14. 14. Meta Model - PreviewSession 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  15. 15. Tool SupportSession 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  16. 16. Conclusion and outlook 1. A motivation for a service description formalization was given 2. A literature analysis of service properties was presented 3. The results show the current understanding of service properties in – Business science – Information science – Computer Science 1. A consolidated set of service properties was presented 2. Finally, future work was introducedSession 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH
  17. 17. Contact Dr. Gregor Scheithauer OPITZ CONSULTING München GmbH Weltenburger Straße 4 - D-81677 München gregor.scheithauer@opitz-consulting.com http://member.acm.org/~scheithauer +49 89 680098-1483 +49 173 7279433Session 3a, 26. October 2011 eChallenges e-2011 Copyright 2011 OPITZ CONSULTING GmbH

×