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The SurveyManager
 

The SurveyManager

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The Opinionmeter handheld TouchPoint Tablet supports a full range of mobile technologies, providing a survey system with ultimate device flexibility. The handheld Tablet can be used as a standalone ...

The Opinionmeter handheld TouchPoint Tablet supports a full range of mobile technologies, providing a survey system with ultimate device flexibility. The handheld Tablet can be used as a standalone system or to supplement the TouchPoint Kiosk model.

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    The SurveyManager The SurveyManager Presentation Transcript

    • Finally, you can manage all your research
      projects in one place!
      Introducing:The SurveyManager
      A Feedback Management Application
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      Opinionmeter’s SurveyManger lets you
      Measure real-time ‘voice of the customer’ satisfaction feedback at the point-
      of- experience.
      Automate the delivery of customized ‘voice of the customer’ reports
      Segment ‘voice of the customer’ data for analysis
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      Opinionmeter Serves a Broad Spectrum of Industries
      Workforce
      Retail
      Education
      Transportation
      Healthcare
      Hospitality
      Government
      Financial
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      Author Once, Distribute Anywhere!
      Opinionmeter’s Customer Satisfaction Market Research Tools
      Capture Real-Time Customer Feedback through a wide-range of modalities
      • Survey Kiosks
      • Tablet Surveys
      • PDA Surveys
      • Web Surveys
      • Mobile Phone Surveys
      • Paper Surveys
      PRODUCTS
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      Make In-Store Customer Surveys Easier with free-standing Survey Kiosks
      • Real-time interactive feedback directly from a customer’s point of experience
      • Multimedia flexibility and digital signage
      • Customized survey reports in a variety of formats
      • Low-score satisfaction alerts receive instant attention
      BENEFITS
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      Mobile Tablet Surveys for Companies on the Move
      The Opinionmeter handheld TouchPoint Tablet supports a full range of mobile technologies, providing a survey system with ultimate device flexibility. The handheld Tablet can be used as a standalone system or to supplement the TouchPoint Kiosk model.
      TouchPoint Mobile Tablet Surveys Offer:
      • Ultimate mobility, battery-powered
      • Simple-to-use touch screen
      • Open-ended comments, on-screen keyboard
      • Multimedia—color video and graphics
      • Wireless and wired connectivity options
      • Multiple languages
      • Branching logic, skip patterns
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      Rapid Customer Satisfaction Surveys With PDA Handheld Devices
      The Opinionmeter handheld TouchPoint supports a full range of mobile technologies, providing a survey system with ultimate device flexibility. The handheld TouchPoint can be used as a stand-alone system or to supplement the TouchPoint kiosk model. It can be passed to inpatients, airline passengers, diners, exhibitors, etc. to obtain their views without the need for them to walk to a kiosk.
      Advantages:
      • Supports PDA, UMPC and tablet devices
      • Easily modified – download new or
      • Revised questions downloaded anytime
      • Multiple choice, select all that apply,
      • Open-ended question types
      • Multilingual survey capability
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      Get Quick Customer Feedback with Online Web Surveys
      Easy-to-use SurveyManager Design Wizard lets you:
      • Create complex and branched Web or device-enabled surveys
      • Create your own survey or use the resource libraries of questions & response types
      • Segment surveys for different demographics quickly and easily
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      Distribute Surveys Directly to Customers Anywhere,
      Anytime with Mobile Phone Surveys
      With Mobile Phone Surveys, you can:
      • Build mobile feedback communities using customers’ own phones
      • Invite loyal users to participate in feedback studies
      • Capture feedback with or without a signal
      • Personalize the survey experience
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      Integrated Survey Scanning Transforms Paper Surveys
      into Web-based Reports
      With Opinionmeter’s Paper Surveys:
      • Create surveys in SurveyManager and print survey forms
      on plain paper
      • Scan completed survey forms using integrated Remark
      Software
      • Analyze results & customize reports in SurveyManager
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      SurveyManager Provides Everything You Need To Manage Onsite
      And Online Customer Satisfaction Feedback Programs
      SurveyManager’s intuitive interface handles all management tasks
      Monitor & manage all aspects of your customer satisfaction survey campaigns
      Simple and easy to use
      Automatically compiles the real-time data and transforms it to actionable reports
      Web-based: No software needed to install SurveyManager
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      SurveyManager Report Features
      Standard Summary Reports
      Where standard satisfaction responses are requested, across a number of questions, charts similar to this can be produced.
      Customer satisfaction scores
      Top box or top two box scores can be calculated based on question comparison or over time.
      Automated Reporting templates
      For more information about Automated Reporting templates, please click the link below.
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      SurveyManager Report Features
      Customize graphs & charts within reports
      The Cross tabulation option also provides a series of filters. Data can be filtered by date, time or any particular answer. These filters can be used in combination.
      Assessing Change Over Time – trend analysis
      Historical data can be used to monitor the effectiveness of change programmes. The survey data will not only identify problem areas but also investigate whether operational changes have the desired impact.
      Unlimited cross tabulation filtering
      Cross tabulations can assist in assessing different buying patterns of customers.
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      SurveyManager Report Features
      Comparing Locations – relative location performance
      Compare location performance to determine how each location is performing relative to the others.
      Assessing Variations During a Day
      A simple bar chart may show that the average levels of service are satisfactory.
      Filtering: Segmenting customers
      Filtering data allows the responses of different sectors of customer to be assessed. Ultimately this is powerful information, which highlights specific needs and concerns of sectors and sub sectors of customers.
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      Trend Analysis
      Filtering: Segmenting Customers
      Unlimited Cross Tabulation Filtering
      Variations During a Day
      Relative Local Performance
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com
    • SurveyManager
      Interesting Facts about Opinionmeter
      • Founded in 1970 by Bob Strickland
      • Awarded patent for first automated survey kiosk
      • First software was called Opinion Analyzer
      • Migrated to PC, Web, standard hardware platforms when introduced
      • Opinion Analyzer renamed SurveyManager in late 1990s
      • Focus moved to software development for maximum device independence in
      2005
      • Opinionmeter continues evolving using state-of-the-art technology
      Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com