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SmartPhone Customer Surveys

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SmartPhone Customer Surveys Using the latest SmartPhone devices to capture real-time Voice-of-the-Customer feedback

SmartPhone Customer Surveys Using the latest SmartPhone devices to capture real-time Voice-of-the-Customer feedback

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  • 1. SmartPhone Customer Surveys
    OPINIONMETER
    Using the latest SmartPhone devices to capture real-time
    Voice-of-the-Customer feedback
  • 2. OPINIONMETER
    What are SmartPhone Surveys?
    • Use the latest technology and survey software
    • 3. Allow you to build an active mobile feedback community
    • 4. Downloaded to customers’ personal iPhones, iTouch and iPads plus other SmartPhone devices
    • 5. Include multimedia support and voice recording for verbatim comments in the customer’s own voice
    • 6. Capture customers’ decision processes, attitudes and satisfaction at the Point-of-Experience
  • OPINIONMETER
    The Importance of Point-of-Experience Surveying
    • Capture immediate, spontaneous feedback when and where experienced, not days or weeks later
    • 7. On-site, on-time, on demand surveying eliminates reporting delays
    • 8. Allows low score satisfaction alerts to trigger instant response
    • 9. Easily customized in the field for different languages and target audiences
    • 10. Digital data capture saves rekeying labor, minimizes errors
    • 11. Instant access to actionable data from anywhere
  • OPINIONMETER
    Distribute Directly to Customers with SmartPhone Surveys
    SmartPhone Surveys applications
    • Ongoing customer dialogue
    • 12. Learn frequent vs. occasional customer habits, preferences
    • 13. Customer service feedback
    • 14. Banks, retail & service providers
    SmartPhone Surveys let you
    • Build mobile feedback communities
    • 15. Invite loyal users to participate in feedback studies
    • 16. Capture mobile feedback immediately
    • 17. Personalize the survey experience to each individual
    • 18. Include contests, quizzes, multimedia and voice recording
    • 19. Anytime, anywhere surveying capability
  • OPINIONMETER
    Use SurveyManager to Design and Deploy
    SmartPhone Survey Programs
    • Use OMI question & response resource libraries
    – or –
    • Write your own questions and responses
    • 20. Simple, intuitive and easy to use
    • 21. Web-based: No software needed to install SurveyManager
    • 22. You control all management tasks to design, deploy and report data
  • OPINIONMETER
    SurveyManager Report Features
    Customer Satisfaction
    Scores
    Standard Summary Reports
    Customized Reports
    Graphs and Charts
    within Reports
    Automated Reporting
    Templates
  • 23. OPINIONMETER
    SurveyManager Report Flexibility
    Unlimited Cross
    Tabulation Filtering
    Trend Analysis
    Variations During a Day
    Filtering: Segmenting
    Customers
    Relative Local
    Performance
  • 24. OPINIONMETER
    Examples of SmartPhone Surveys
    Tablet
    iPad
    Tablet
    iPad
    PDA
    Kiosk
  • 25. OPINIONMETER
    Opinionmeter Serves a Broad Spectrum of Industries Worldwide
    Workforce
    Education
    Transportation
    Retail
    Healthcare
    Hospitality
    Government
    Financial
  • 26. OPINIONMETER
    SmartPhone Surveys by OpinionMeter
    • Automated, real-time survey tools
    • 27. Integrated with the latest technology in mobile device platforms and software
    • 28. Invaluable customer insight captured at the Point-of-Experience
    • 29. Immediate, actionable data available anywhere, anytime
    • 30. Reports and data accessible from any Web browser
    • 31. Easy, convenient and cost-effective
    Now, let’s start working together on your customer satisfaction and feedback programs
  • 32. OPINIONMETER
    Opinionmeter International, Ltd.
    1-888-OPMETER
    www.opinionmeter.com