SmartPhone Customer Surveys


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SmartPhone Customer Surveys Using the latest SmartPhone devices to capture real-time Voice-of-the-Customer feedback

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SmartPhone Customer Surveys

  1. 1. SmartPhone Customer Surveys<br />OPINIONMETER<br />Using the latest SmartPhone devices to capture real-time <br />Voice-of-the-Customer feedback<br />
  2. 2. OPINIONMETER<br />What are SmartPhone Surveys?<br /><ul><li> Use the latest technology and survey software
  3. 3. Allow you to build an active mobile feedback community
  4. 4. Downloaded to customers’ personal iPhones, iTouch and iPads plus other SmartPhone devices
  5. 5. Include multimedia support and voice recording for verbatim comments in the customer’s own voice
  6. 6. Capture customers’ decision processes, attitudes and satisfaction at the Point-of-Experience</li></li></ul><li>OPINIONMETER<br />The Importance of Point-of-Experience Surveying<br /><ul><li> Capture immediate, spontaneous feedback when and where experienced, not days or weeks later
  7. 7. On-site, on-time, on demand surveying eliminates reporting delays
  8. 8. Allows low score satisfaction alerts to trigger instant response
  9. 9. Easily customized in the field for different languages and target audiences
  10. 10. Digital data capture saves rekeying labor, minimizes errors
  11. 11. Instant access to actionable data from anywhere</li></li></ul><li>OPINIONMETER<br />Distribute Directly to Customers with SmartPhone Surveys<br />SmartPhone Surveys applications<br /><ul><li> Ongoing customer dialogue
  12. 12. Learn frequent vs. occasional customer habits, preferences
  13. 13. Customer service feedback
  14. 14. Banks, retail & service providers</li></ul>SmartPhone Surveys let you<br /><ul><li> Build mobile feedback communities
  15. 15. Invite loyal users to participate in feedback studies
  16. 16. Capture mobile feedback immediately
  17. 17. Personalize the survey experience to each individual
  18. 18. Include contests, quizzes, multimedia and voice recording
  19. 19. Anytime, anywhere surveying capability </li></li></ul><li>OPINIONMETER<br />Use SurveyManager to Design and Deploy<br />SmartPhone Survey Programs<br /><ul><li> Use OMI question & response resource libraries</li></ul> – or – <br /><ul><li> Write your own questions and responses
  20. 20. Simple, intuitive and easy to use
  21. 21. Web-based: No software needed to install SurveyManager
  22. 22. You control all management tasks to design, deploy and report data</li></li></ul><li>OPINIONMETER<br />SurveyManager Report Features<br />Customer Satisfaction<br />Scores<br />Standard Summary Reports<br />Customized Reports<br />Graphs and Charts<br />within Reports<br />Automated Reporting<br />Templates<br />
  23. 23. OPINIONMETER<br />SurveyManager Report Flexibility<br />Unlimited Cross<br />Tabulation Filtering<br />Trend Analysis<br />Variations During a Day<br />Filtering: Segmenting<br />Customers<br />Relative Local<br />Performance<br />
  24. 24. OPINIONMETER<br />Examples of SmartPhone Surveys<br />Tablet<br />iPad<br />Tablet<br />iPad<br />PDA<br />Kiosk<br />
  25. 25. OPINIONMETER<br />Opinionmeter Serves a Broad Spectrum of Industries Worldwide<br />Workforce<br />Education<br />Transportation<br />Retail<br />Healthcare<br />Hospitality<br />Government<br />Financial<br />
  26. 26. OPINIONMETER<br />SmartPhone Surveys by OpinionMeter<br /><ul><li> Automated, real-time survey tools
  27. 27. Integrated with the latest technology in mobile device platforms and software
  28. 28. Invaluable customer insight captured at the Point-of-Experience
  29. 29. Immediate, actionable data available anywhere, anytime
  30. 30. Reports and data accessible from any Web browser
  31. 31. Easy, convenient and cost-effective</li></ul>Now, let’s start working together on your customer satisfaction and feedback programs<br />
  32. 32. OPINIONMETER<br />Opinionmeter International, Ltd.<br />1-888-OPMETER<br /><br />