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Go beyond Email - It's about time!

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Frank Hoberg, EVP Gobal Sales and Founder of Open-Xchange presented this deck during the WorldHostingDays Local event in Cologne, Germany

Frank Hoberg, EVP Gobal Sales and Founder of Open-Xchange presented this deck during the WorldHostingDays Local event in Cologne, Germany

Published in: Technology, Business

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  • 1. Go beyond Email OX App Suite: It's about Time. Frank Hoberg EVP Global Sales, Founder WorldHostingDays, Cologne November 19, 2013
  • 2. 2   | Open-Xchange: OX App Suite © 2013. Confidential and proprietary.
  • 3. 3   | Open-Xchange: OX App Suite © 2013. Confidential and proprietary.
  • 4. Quick Check: How Sticky is your Service? Start and then go beyond email 4 | Open-Xchange: Company Presentation © 2013. Confidential and proprietary.
  • 5. Market Segmentation Target: the customer of our customers Market size Consumer / Residential SOHO (1-3) SMB (3-100) ARPU Mass market $ 5 | Open-Xchange: Company Presentation Sweet spot (installed base) $$ © 2013. Confidential and proprietary.
  • 6. Why UX Matters Deploy a customer engagment strategy Current alternatives are here OX App Suite is here “The SaaS market’s rapid maturation has taken the focus away from inward business metrics to external, customer-centric measurements that indicate happy, engaged customers.” CEO, SaaS company 6 | Open-Xchange: Company Presentation © 2013. Confidential and proprietary.
  • 7. The Rentention Business Start building lasting relationships with YOUR users "No, 5% Monthly Churn is Bad!" Mobile continuity: UX that stays with customers all day 7 | Open-Xchange: Company Presentation Interoperable: Maximize focus on integrating value Open and trusted: Meaningful and secure services, software © 2013. Confidential and proprietary.
  • 8. Drive Revenue across your Business Average revenue per user ARPU A 50% reduction in churn results in almost a 3x increase in the lifetime value of a customer. Freemium (Apps) Start here 8 | Open-Xchange: Company Presentation $$ Premium (services) Thrive here © 2013. Confidential and proprietary.
  • 9. The Business of ARPU & Recirculation Focus in on your core por/olio   service   security   support   PROVIDER Communication, storage, messaging + OX 9 | Open-Xchange: Company Presentation Productivity, collaboration Apps Email archiving/security, anti-SPAM, filtering © 2013. Confidential and proprietary.
  • 10. The 3 R‘s Driving your Business Retention, revenue, recirculation ARPU 10 | Open-Xchange: Company Presentation © 2013. Confidential and proprietary.
  • 11. Move your check-out lane in the web from ‘just’ another storefront to the App front. Between the mobile web, social media and the Appification of daily life, time is lost trying to cut through the clutter of too many options. With OX App Suite™, Telco and Mobile operators can now capture customer attention and loyalty wherever their users are. 11 ©Open-Xchange 2013. All rights reserved; not for distribution.
  • 12. Stop by our stand for a live demo of OX App Suite™ Thank you for your attention. ©Open-Xchange 2013. All rights reserved; not for distribution.