Knowledge Base
Resolving:
Tracking:
Browsing:
Issues through
documented solutions
The resolution status of
issues and defe...
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OpenText Online Support - How can we help you?

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OpenText is constantly working to improve the many online support options you have at the ready, and your customer experience as a whole.

Learn more about OpenText Online Support, see what we’re working on and tell us what you think in our preview area: https://knowledge.opentext.com/go/about *

*Knowledge Center account required

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OpenText Online Support - How can we help you?

  1. 1. Knowledge Base Resolving: Tracking: Browsing: Issues through documented solutions The resolution status of issues and defects New articles for product tips and tricks Discovering: Answers to FAQs Voicing: Creating: Sharing: Opinions and ideas with peers and colleagues New ways to use your OpenText solutions Configuration and customization experiences Solving: Problems through cooperative, expert discussions LIVE CHAT DISCUSSION FORUMS MY SUPPORT KNOWLEDGE BASE OVErhundreds of 2000 FORUMS hundreds of new articles added each month 65%-90%ConsortiumforService forpreviouslyreportedissues ofhowmanynewticketsare Innovation™,estimate contributors 55,000a r t i c l e s something for everyone Also check us out on our social channels: @OTCC OTCustomercare https://knowledge.opentext.com/go/discussion https://knowledge.opentext.com/go/knowledge https://support.opentext.com/ CREATED IN: 1998 T H E L AT E S T GREATEST& 80,000 visits x month EXTE RNAL INTE RNAL 1/3 2/3 SEVEN HUNDRED THOUSAND DOCUMENTS POWERED BY OPENTEXT SOLUTIONS powered by: Opentext PORTAL Semantic & opentext Navigation Monday friday to 8am - 5pm English only GMT EST https://knowledge.opentext.com/go/chat BESTFITS BESTFITS BESTFITS BESTFITS opentext online SUPPORT opentext online SUPPORT opentext online SUPPORT opentext online SUPPORT Opening: Watching: Updating: Tickets for expert investigation Tickets, defect status, and feature requests Tickets, contact details, and system information Paying: Your bills online GUiding: helping: locating: You to the channel that best suits your inquiry You with account inquiries, permission issues, licensing, and profile updates Helpful resources within the Knowledge Center answering: Quick questions OPENTEXT ONLINE SUPPORT How can we help you? 1:1 Expert Quick Guidance Documented Solutions Peer Advice

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