Applications of ECM within Law Enforcement

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  • Managing complex information across the police force including:case informationreportssecure sharing of information across multiple departmentsECM can modernize law enforcement practices through:Effective information management Integration of mobile and video surveillance technologiesMobile devices can increase situational awareness by delivering mobile access to critical information. Use of electronic case and records managementOfficers in the field have electronic access to arrest records, geographical hotspots of crime and serial offending—information that helps to detect, combat and prevent crime. Case management support
  • Managing complex information across the police force including:case informationreportssecure sharing of information across multiple departmentsECM can modernize law enforcement practices through:Effective information management Integration of mobile and video surveillance technologiesMobile devices can increase situational awareness by delivering mobile access to critical information. Use of electronic case and records managementOfficers in the field have electronic access to arrest records, geographical hotspots of crime and serial offending—information that helps to detect, combat and prevent crime. Case management support
  • SPEAKER NOTES
  • SPEAKER NOTES
  • Applications of ECM within Law Enforcement

    1. 1. ECM in Law Enforcement <br />
    2. 2. Overview<br />The ability to access evidence and all case related information is vital, whether in the office or in the field<br />On your mission to combat crime, time is of essence and access to information is critical<br />Digitization of information and evidence can serve as the foundation for creating a secure library that can be searched and accessed from the office or crime scene <br />
    3. 3. Business Challenge<br />Administration<br /><ul><li>Manual logging of cases increases potential for human error
    4. 4. Heavy storage space requirements for paper files</li></ul>OperationsSupport<br />Operations Support<br />Community &Engagement<br /><ul><li>Lengthy process to search, identify, and access critical information
    5. 5. Need for increased depth in crime analysis</li></ul>Administration<br />Police HQ<br />Security &Compliance<br />Security & Compliance<br />Community & Engagement<br />Investigation &Patrol<br />Investigation & Patrol<br /><ul><li>Poor controls for access to secure information and repositories
    6. 6. Lack of consistency in processes for protocols and information approvals
    7. 7. Poor Web site structure provides a less than optimal citizen experience & diminished access to services
    8. 8. No real time access to arrest records & evidence decreases response time
    9. 9. Multiple information silos across the organization make it difficult to find information quickly & easily</li></li></ul><li>Gaining Efficiency with ECM<br />Administration<br /><ul><li>Improved case file management means time savings & less storage space
    10. 10. Consolidated information reduces duplicate work</li></ul>OperationsSupport<br />Operations Support<br />Community &Engagement<br /><ul><li>Enhanced crime analysis capabilities
    11. 11. Greater ability to allocate police officers, investigate crimes and prevent crime.</li></ul>.<br />Administration<br />Police HQ<br />Security &Compliance<br />Security & Compliance<br />Community & Engagement<br />Investigation &Patrol<br />Investigation & Patrol<br /><ul><li>Enhanced access controls to confidential information.
    12. 12. Compliance with regulations through improved retention policies & records management
    13. 13. Timely & accurate information about policies and services
    14. 14. Interactive Web communication supports citizen engagement
    15. 15. Access to evidence, arrest records, mug shots and case files in real time. Access from crime scene, car or office.
    16. 16. Digital library provides a single source of truth.
    17. 17. Mobile Information Access</li></li></ul><li>User Story – Essex Police<br />Challenges<br /><ul><li>Laborious process to search, identify, and access critical information
    18. 18. Need for increased depth in crime analysis</li></ul>Solution<br /><ul><li>Open Text Business Intelligence</li></ul>Benefits<br /><ul><li>Real time access to service information requests
    19. 19. Enhanced crime analysis capabilities
    20. 20. Increased ability to allocate police officers, investigate crime and prevent crimes within designated wards</li></ul>Industry: Government<br />Copyright © Open Text Corporation . All rights reserved.<br />
    21. 21. User Story – West Yorkshire Police<br />Challenges<br /><ul><li>Manual logging of approximately 95,000 tickets per year
    22. 22. The process was prone to human error and extremely lengthy which impacted quality of customer services</li></ul>Solution<br /><ul><li>Imaging & Capture; Document Management</li></ul>Benefits<br /><ul><li>Customer and police inquiries are addressed now in real time, which has significantly improved customer services
    23. 23. Reduction in human error
    24. 24. Utilization of office space for staff rather than paper
    25. 25. Quick user adoption and ROI</li></ul>Industry: Government<br />Copyright © Open Text Corporation . All rights reserved.<br />
    26. 26. Collaborative Workspaces<br />Web Content Management<br />Citizen Self Service/Support Portals<br />Mobility & Social Networking<br />ECM Suite for Government<br />User Experience Services<br />Transaction<br />Lifecycle<br />Engagement<br />Enterprise Process Services<br />Enterprise Library<br />Copyright © Open Text Corporation . All rights reserved.<br />
    27. 27. Open Text Mobility and Social Networking<br />Key Features<br /><ul><li>Blogs, Wikis and Forums
    28. 28. Ratings, Tags, Comments
    29. 29. Rich Media: Podcasts, Photos, Slides, Video
    30. 30. Idea Management
    31. 31. Event Management and Team Calendars
    32. 32. Social Search & Recommendations</li></li></ul><li>Open Text Web Content Management<br />Key Features<br /><ul><li>Intuitive In-Context Editing and One-click publishing
    33. 33. Page Layout and Theme Management
    34. 34. Dynamic Presentation
    35. 35. Intelligent Caching and Performance Management
    36. 36. Sample Sites & Templates</li></li></ul><li>ECM Suite for Government<br />Governance, Risk and Compliance<br />Case Management<br />Contract Management<br />Correspondence Management<br />User Experience Services<br />Transaction<br />Engagement<br />Lifecycle<br />Enterprise Process Services<br />Enterprise Library<br />Copyright © Open Text Corporation . All rights reserved.<br />
    37. 37. Open Text Records Management<br />Key Features<br /><ul><li>Classify and categorize all information assets
    38. 38. Supports time and/or event based retention schedules
    39. 39. Central disposition process for all enterprise content
    40. 40. Hold order preservation and management
    41. 41. Bar -code and label support
    42. 42. Warehouse and space management</li></li></ul><li>Open Text Case Management Framework<br />Key Features<br /><ul><li>A common platform for organizations to easily configure different case applications
    43. 43. Improve case worker efficiency and productivity
    44. 44. Ensure integrity of case content and processes
    45. 45. Provide better constituent/customer service
    46. 46. Minimize exposure to risk</li></li></ul><li>ECM Suite for Government<br />Suspense and Activity Tracking<br />Vendor Invoice Management<br />Transactional ContentManagement<br />Digital Mailroom<br />User Experience Services<br />Engagement<br />Lifecycle<br />Transaction<br />Enterprise Process Services<br />Enterprise Library<br />Copyright © Open Text Corporation . All rights reserved.<br />
    47. 47. Open Text Digital Mailroom<br />Copyright © 2008 Open Text Corporation. All rights reserved.<br />Slide 14<br />Key Features<br /><ul><li>Eliminate paper and manage all types of incoming documents
    48. 48. Integrate with ERP systems to link paper documents to account information
    49. 49. Automate Meta-data Extraction with OCR/ICR
    50. 50. Archiving and Storage
    51. 51. Regulatory Compliance</li></li></ul><li>A Few of Our Government Customers<br />A one-stop gateway to comprehensive, integrated online government services and information<br />Open Text Web Content Management Solution<br />Citizen Self Service Portal<br />58 government departments <br />Open Text ECM solution provides the functionality to capture, manage, store, process, preserve, protect and retrieve document-based information<br />Foundation for Government 2.0 Initiatives<br />40K Seats<br />Open Text CLM and Communities of Practice<br />“ShareCenter” enables employees to search, classify, collect, and disseminate corporate knowledge<br />Copyright © Open Text Corporation . All rights reserved.<br />

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