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Overview of Best Practices from the ENoLL community (EIP_AHA C2)
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Overview of Best Practices from the ENoLL community (EIP_AHA C2)


ENoLL presentation in the User Empowerment Mutual Learning Seminar EIP_AHA C2 , celebrated in Eindhoven, October 23th, 2013 …

ENoLL presentation in the User Empowerment Mutual Learning Seminar EIP_AHA C2 , celebrated in Eindhoven, October 23th, 2013
Best practices and trends in the Living LAb community about user engagement and empowerement in eHealth and Ageing

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  • 1. European  Network  of  Living  Labs  (ENoLL)       Overview  of  Best  Prac;ces  from  the  ENoLL  community   Ana  Garcia   European  Network  of  Living  Labs  (ENoLL)   User  Empowerment  Mutual  Learning  Seminar   EIP_AHA  C2     Eindhoven,  October  23th,  2013    
  • 2. The  European  Network  of  Living  Labs  (ENoLL)     +300  Accredited   Living  Labs   European Network of Living Labs, Brussels based international non-profit organisaton, fac i l i t at e s t h e co o p e r at i o n a n d t h e exploitation of synergies between its 300+ members worldwide. 2  
  • 3. Living  Labs  suppor;ng  EIP_AHA   A  Living  Lab  is  a  real-­‐life  test   a n d   e x p e r i m e n t a ; o n   environment.     where   users   and   producers   co-­‐create  innova;ons.       In  a  trusted,  open  ecosystem   that   enables   business   and   societal    innova;on      
  • 4. Living  Labs  suppor;ng  EIP_AHA  
  • 5. Overview  of  best  prac;ces    User  Empowerment  –  AHA  domain   5  
  • 6. Overview  of  best  prac;ces    from  ENoLL  community:    User  Empowerment  –  AHA  domain   •  Coventry  Ci;lab  (UK):   –  Warm  Neighbourhoods®,  AroundMe™,  Serious  Games:  Business  and  societal  objec;ves.  Best   prac;ce  in  Co-­‐crea;on  à  service  design,  business  models,  service  blueprint  +  User  stories.     •  iMinds  (Belgium):   –  Care  Living  Labs:  Scaling  and  measuring  Living  Lab  +  societal/business  impact   –  Care4Balance:  Itera;ve  co-­‐crea;ve  R&D  approach   •  AIM  (+Waag)  (NL):     •  WAAG  Society  (+Laurea)  (NL):   –  Health-­‐Labs:  AHA  &  SmartCi;zen,  scale,  diversity  of  “Labs”,  Serious  Gaming   –  Express2Connect:  Collec;on  of  good  prac;ces  in  user  engagement/involvement/ empowerment  in  all  the  stages  of  development.  People  Value  Company,  Storyville  games,   Social  connectedness.  Book  (CONECT)   •  •  Laurea  University  of  Applied  Sciences  (Finland):   –  M-­‐Health  booster  –  RDI:  Scale,  network  of  Labs/tes;ng  environments   –  Guarantee  project:  Involvement  tof  big  tech.  companies  +  Living  Labs,  Ethics,  privacy,  data   security   GAIA  (Spain):   –  ObesiTIC  Project:  Living  Lab  as  a  service   –  Centre  of  InnovaQon  and  Excellence  (CoIE)  on  Embedded  Systems  for  health  ApplicaQons:     building  on  knowledge  and  best  prac;ces.Scaling   6  
  • 7. ci;zen  engagement  in  culture,  health   and  well-­‐being   co-­‐crea;on  &  serious  games     Sinead  Ouillon   Email:     By  Sinead  Ouillon  
  • 8. Warm  Neighbourhoods®   DALLAS: Delivering Assisted Living Lifestyles at Scale (£23 million) •  AIM: to grow the assisted living sector and position companies to take advantage of increasing global demand for assisted living goods & services •  OBJECTIVE: to demonstrate that services can be provided at a sufficient scale and cost to enable independent living, whilst thinking beyond traditional health and social care provision The Smoking Chimney 100  years  ago  I  could  have   checked  on  my  elderly  mum   as  I  walked  to  work   Today  I  live  100  miles  away,   how  do  I  do  know  mum’s  OK  ?   By  Sinead  Ouillon  
  • 9. WarmNeighbourhoods® “AroundMe™” •  The “AroundMe™” service (part of the WarmNeighbourhoods brand) is a consumer self-buy informal care platform that helps people live independently and help their friends and relatives more easily support them •  Uses connected home sensor technologies –  Appliance monitor –  Drawer/door sensors –  Temperature monitor •  Text messages sent to let carers know their loved one is up and about, and OK. By  Sinead  Ouillon  
  • 10. Games  technology  for  ci;zen  engagement  in:   •  Health  Care  (eHealth,  Virtual  Clinics,  Mobile  learning)   •  Educa;on  &  Training  (Games  based  learning,  virtual   assistants)   •  •  •  •  •  Tourism  (loca;on  based  content  –  augmented  reality)   Retail  (intelligent  retail  systems)   Intelligent  Transport  (wireless  parking  guidance)     Public  Service  Planning  (wireless  sensor  monitoring)   Research  and  Development  (Touch  Digital)   By  Sinead  Ouillon  
  • 11. Tech  Example:  Virtual  Care  Lounge   Managing  Chronic  Illness,  ini;ally  COPD,  Direct  Reduc;on  in    Hospital  Admissions,  Tele   Medicine,  Virtual  Avatars,  Library  Built  with  Staffordshire  NHS  Trust  –  47  pa;ents   (provided  iphones  or  ipads),  diary  updates,  speak  to  other  pa;ents,  stop  smoking   room,  exercise  room,  display  pa;ent  data.     By  Sinead  Ouillon  
  • 12. Care Innovation Space Flanders: real-life experimentation and impact testing of innovative solutions for elderly care in large-scale living labs By  iMinds  
  • 14. Cross-­‐overs   •  Trends  and  opportuni;es  inside  and  outside   Flanders   •  Informa;on  exchange,  events,  knowledge   sharing,  match  making  func;on   •  Collect  and  disseminate  scien;fic  knowledge   •  Policy  advice   14 By  iMinds  
  • 15. Objec;ves  for  “indicator  development”   •  Development  of  a  measurement  instrument  with   Measurable   –  qualita;ve  and  quan;ta;ve  key  indicators   Achievable   –  measuring  outcomes  &  processes   Evaluate  projects   Outcomes  &  processes   Specific   Relevant   Time  bound   •  Social  &  economical  impact   •  Policy  advice   Evaluate  living  lab     Methodology  &  processes   •  S;mulate  maturing   •  LL  Plaoorm:  by  self-­‐assessment   •  Care  LL:  by  tailored  support   •  Flanders:  itera;ve  policy  advice   15 By  iMinds  
  • 16. Indicator  development   •  Development  of  “Ideal  type  goals”  for  care  living   labs   •  4  clusters  of  key  concept  and  values  à  translated   into  a  measurable  set  of  indicators   Open  innova;on   Human-­‐centered  design   Determine  sub-­‐ dimensions   Local  play  ground  /   experimenta;on  space   Opera;onaliza;on   in  indicators   Governance  &  management   Evaluate  living  lab   methodology  &   processes   By  iMinds   16
  • 17. Care4Balance   Balancing  informal  care  through  mul;-­‐service  stakeholder  design   AAL  call  5  project   One  single  ICT  system  that  offers  care  task  coordina;on  &   communica;on  within  care  network   By  iMinds   17  
  • 18. Approach   •  Itera;ve  co-­‐crea;ve  R&D  approach   (Innova;on  Binder)     Technology   perspec;ve   User   perspec;ve   Business   perspec;ve   •  End  users  in  the  driving  seat   •  User  requirement  analysis   •  Persona  &  scenario  development   “Innova;on  binder”   •  Co-­‐crea;ve  POC  development   •  Real-­‐life  tes;ng   Informal   carers   •  Technological  components  &   integra;on   •  Find  the  op;mal  business  ‘sweet  spot’   Formal   within  consor;um   Elderly   carers   28/10/13   18   By  iMinds  
  • 19. Focus  on  informal  carers   •  What  did  we  do  so  far?   •  Domain  analysis:     –  literature  study   –  observa;ons   –  workshops  (n=15)   –  in-­‐depth  interviews  (n=7)   –  diary  study  (n=7)   –  sensor  study  (n=7)     28/10/13   From  user  perspec;ve   Informal  carers:  who?   •  Persona  development   What  do  they  do?  What  are  their  pains?     •  Current  prac;ce  scenario   What  do  they  need?     •  User  requirements   How  support  them  with  technology?   •  Future  prac;ce  scenario   From  technology  perspec;ve   By  iMinds   19   From  business  perspec;ve  
  • 20. Health-Lab To support and stimulate ICT & Care developments: • Creating a platform where all people meet, discuss and share development and implementation of new solutions in care • Support and stimulate the set-up of several living lab locations were new solutions can be tested and improved, together with users • The creation of new curricula’s focused on the implementation of these new solutions in educational settings Contact:   gijs.vanrijn@health-­‐­‐     AMSTERDAM  SMART  CITY   20 By  Gijs  van  Rijn   20
  • 21. Digital choir In Almere senior citizens use online services to participate in a digital choir, hereby elderly maintain easy access to activities in a larger community. Facts  &  results   •  Mul;ple  actors     •  The  broadband  connec;on  seniors  can   sing  synchronous   •  Stay  part  of  a  social  community   •  Decrease  loneliness   •  Digital  choir  is  a  starter  for  other  social   ac;vi;es   AMSTERDAM  SMART  CITY   By  Gijs  van  Rijn   21
  • 22. GetConnected: serious gaming 50 students and several care institutions are developing games that stimulate seniors to keep moving and maintain social interaction, together with the elderly. Facts & results • 10 teams of 5 students ‘Informatics’ • Assignments are given by the institution and the elderly • Increase of interaction between clients • Several serious games developed, some students become entrepreneur AMSTERDAM  SMART  CITY   By  Gijs  van  Rijn   22
  • 23. Living labs A2E2  –  Digital  Coach    Hearplay  -­‐    visual   disabiliQes    Online  Physiotherapy   Historic  video  wall   for  demented   V2me     friendship  finder  system    Ipads   AMSTERDAM  SMART  CITY   By  Gijs  van  Rijn   23
  • 24. Express  to  Connect:     Apps  to  improve  social  interac;on   Partners:  E2C  consor;um  (Denmark,  Sweden,  Finland,  The  Netherlands)     By  Sabine  Wildevuur    
  • 25. ‘Real  life’  living  labs   By  Sabine  Wildevuur    
  • 26. Cocrea;on  workshops   By  Sabine  Wildevuur    
  • 27. By  Sabine  Wildevuur    
  • 28. By  Sabine  Wildevuur    
  • 29.  hup://   By  Sabine  Wildevuur    
  • 30. By  Rob  Moonen  
  • 31. mHealth  Booster  –    RDI  project   •  The  purpose  of  mHealth  Booster  –RDI  project  is  to  plan  and  co-­‐create  with  the   clients,  professionals  and  entrepreneurs  ac;ve  and  par;cipa;ve  development   environments  (test  environments).  Health  technology  products,  solu;ons  and   services  will  be  tested  and  developed  tthrough  Ac;on  research  and  user-­‐driven   methods  in  real  life    as  Living  Lab  approach.   •  The  mHelath  Booster  -­‐project  started  in  August  2013  and  will  be  implemented   during  the  year  2014.  Laurea  University  of  Applied  Sciences  is  coordina;ng  the   project.  mHealth  Booster  project  is  funded  by  The  Finnish    Centres  for  Economic   Development,  Transport  and  the  Environment  (ELY  Centres).     •  The  ac;vi;es  of  the  mHealth  Booster  focuses  on  empowering  elderly  people  to   live  independently  at  their  own  homes  as  long  as  possible.    Technological  solu;ons   support  and  combine  health  and  wellbeing  of  the  elderly  people.     •  The  main  objec;ve  of  the  Ac;on  Research  of  the  mHealth  Booster  -­‐project  is  to   find  out  how  e.g.  new  mobile  products  and  services  can  be  co-­‐created  and   developed  by  elderly  people  and  their  significant  others  and  professionals.     By  Paula  Lehto  
  • 32. •  ObesiTIC  Project:  Valida;on  of  this  tool  in  an  area  of  special   interest  following  a  Living  Lab  methodology  for  the  co-­‐crea;on,   tes;ng  and  valida;on  of  the  technology  developed  within  the   project  through  SPORTIS  Living  Lab.   •   A  Centre  of  InnovaQon  and  Excellence  (CoIE)  on  Embedded   Systems  for  health  ApplicaQons  (AAL.  Ambient  Assisted  Living)   was  planned  to  be  launched  by  GAIA,  addressing  the  target   organiza;ons,  the  users,  the  mechanisms  and  procedures  towards   a  successful  launch  and  a  sustainable  CoIE.  The  experience   gathered  in  FP6  and  FP7  Networks  of  Excellence  (NoEs)  and  some   resul;ng  CoIEs  and  Living  Labs  established  in  other  areas  were   taken  into  considera;on.  Links  with  other  relevant  ini;a;ves,   namely  ARTEMIS,  other  ETPS  and  na;onal  and  regional  CoIEs  and   Living  Labs,  like  SPORTIS  Living  Lab  were  exploited.   •      By  Idoia  Muñoz  
  • 33. Summary   Trends  involving  users  in  AHA   d ment an Reg ional e p: involv city an d u Scaling- tation at •  LLs an d l f severa erimen o exp bination m vel + co tion sites le e rimenta ue o f t h l expe ators va ic ring/in d ment u •  Meas ab instru serio us d ming an iving L L ga a g e of us tensive •  Ex us g am e s ent foc m s develo p ss ty focu e ur i •  Busin ata sec d privacy, ,   Ethics •
  • 34. Input  provided  by:     •  Sinead  Ouillon,     •  Bram  Lievens  (,  An     Jacobs  (   •  Gijs  van  Rijn  (   •  Sabine  Wildevuur  (   •  Tuija  Hirvikoski  (,  Rob   Moonen  (,  Paula  Lehto   (   •  Idoia  Muñoz  (    
  • 35. Ana  Garcia   European  Network  of  Living  Labs   @RoblesAG               @openlivinglabs