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Multilingualism –  A Major Challenge for our Industry
 

Multilingualism – A Major Challenge for our Industry

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Manuel Galadi's presentation on multilingualism at Stuttgart Open Forum 2.0.

Manuel Galadi's presentation on multilingualism at Stuttgart Open Forum 2.0.

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    Multilingualism –  A Major Challenge for our Industry Multilingualism – A Major Challenge for our Industry Presentation Transcript

    • Multilingualism – A Major Challenge for our Industry Open Forum Meeting Stuttgart September 2008 Copyright © 2008 Raytheon Company. All rights reserved. Customer Success Is Our Mission is a trademark of Raytheon Company.
    • Our World Of Words Estonia Latvia Lithuania Belarus Georgia Moldova Finland Denmark Norway Sweden
    • Our World Of Words Belgium France Greece Spain Portugal Turkey Italy Austria Czech Rep. Germany Ireland Netherlands Switzerland Poland U.K.
    • Our World Of Words Kazachstan Kyrgyzstan Russia Uzbekistan Azerbaijan Korea Japan China
    • Our World Of Words Bulgaria Romania Croatia Slovenia Hungary Slovakia Serbia Macedonia Montengro Bosnia Hz. Albania
    • Did You Know? Raytheon Professional Services EMEA each year coordinates the translation and proofreading of approx: 100 courses in more than 22 languages creating 1,500 courseware versions with 7,000,000 words All of t hese words lined-up would equal 61 Formula 1 Laps in Monte Carlo !!!
    • Deployment – What Is This?
      • Deployment is the term used to describe the process of:
        • Receiving the Master English version of new training content from the Development function
        • Preparing it for delivery in the local market to the agreed delivery quality standards
      • The process is split into two parts:
        • Central Deployment or translation and proofreading phase
        • Local Deployment or localisation and preparation phase
      • The “Translation Phase” delivers the identical master version translated in all agreed languages applicable to any media type (WBT, IBT and VCT) for all courseware. It consists of:
        • Translation of participant-facing materials from English Master into the specified languages
        • Proofreading to control the adherence of translated materials to the English Master version, as well as ensuring the quality of the translation from a grammatical and contextual perspective
      • Proofreading is performed by a native language speaker, typically the local Subject Matter Expert or a Trainer familiar with the curriculum of the respective course and ensures:
        • Adequated glossary and technical terms (country, industry, brand, tech specific)
        • Proper style (diction and grammar) and understandability (semantic)
      Central Deployment Translation And Proofreading Phase
      • The “Localisation Phase” starts after proofreading and is relevant for courses delivered locally (non-global courses). It consists of:
        • Integration of specific local information as specified within the training requirements document
      • Identification in the Training Requirements of:
        • A non-localisable CORE
        • Drivers of variation in the localisation (legal, local models, processes,…)
        • What do we localise and why?
      Local Deployment Localisation Phase
    • Local Deployment Localisation Phase
      • Restrictions associated to localisation:
        • No longer reusable
        • Complexity in changes
      • In general, localisation only includes text changes for specific local information different to the master version in the following categories:
        • Market specific data
        • Model specifications
        • Regulations / Legal
        • Vocabulary / dialect relevant to the brand context and customer specific language
        • Centrally pre-defined class size adjustments (availability of class rooms, materials and vehicles)
    • Challenges Associated With The Deployment Of E-Learning
      • The main problem is the handling of versions:
        • Central control of versions in translation and proofreading
        • Separation of functional and translatable sources (XLIFF)
        • Local changes are out of central control and can not be backtracked
        • Identify version deviation degree of localised versions to backtrack changes
      • Localised content can easily lead to the following issues:
        • Lack of consistency
        • Additional costs due to maintenance problems (RLO & inconsistencies)
    • Thank you