OpenEye DVR Administer Training

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OpenEye DVR Administer Training

  1. 1. X/XR SERIES SERVERAdministrator Training #####AA
  2. 2. INTRODUCTIONThis presentation provides information for X/Xr Series DVRAdministrators on setup of the following DVR functions:• Cameras • Alarms• Motion • Network• Frame Setup • Pan/Tilt• System Schedule • Information• General • AdministrativeEach slide contains some basic information on the purpose of thedescribed function and identifies the associated options.6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  3. 3. CAMERA SETUP6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  4. 4. CAMERA SETUP ANALOG CAMERA SETUP Camera Setup allows you to associate DVR channels with sensors. Cameras can also be named to allow for easy identification and the picture can be adjusted for optimal quality. • Select Camera • Camera Name • Picture Adjustment • Comb Filter • Sensors • On Screen Keyboard6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  5. 5. CAMERA SETUP IP REGISTRATION The entire OpenEye line is hybrid capable out of the box. If a hybrid license was not purchased, a 30 day trial is available to test the functionality before purchasing licenses. • Serial Numbers • New Serial Number • Online Registration6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  6. 6. CAMERA SETUP IP VIDEO SETUP X/Xr Seriess support a number of brands and camera models. Before connecting any camera, you must have the camera’s IP address, video port, user name and password. • Device Type • Device Name • IP/URL • Port • User ID/Password • Find Cameras6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  7. 7. CAMERA SETUP IP CHANNEL SETUP IP devices can be configured to display and record on any channel. Once a channel is checked as an IP channel, analog cameras will not appear on that channel. • Channel List • Select Device • PTZ Camera • Motion Detection • Intensive6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  8. 8. CAMERA SETUP DRAG AND DROP The Drag and Drop option in Channel Setup offers an alternate, easy method to associate IP devices with channels on the DVR • Channel Binding6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  9. 9. CAMERA SETUP IP AUDIO Audio over IP is supported for some devices. IP channels can be mapped to be an alternative to analog channels in the same manner as video. • Channel List • Select Device • Network Audio • Live View6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  10. 10. CAMERA SETUP CAMERA CONFIGURATION The entire OpenEye line is hybrid capable out of the box. If a hybrid license was not purchased, a 30 day trial is available to test the functionality before purchasing licenses. All network cameras and encoders are added to the DVR through the Setup Network Device button. • Camera Configuration • Monitoring Options • Setup Network Device6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  11. 11. MOTION SETUP6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  12. 12. MOTION SETUP MOTION DETECTION In many situations recording that occurs when there is no motion (such as an empty hallway) is not necessary and will detract from space that could be used for times when there are motion. Motion setup allows configuration of motion detection and recording for each channel. • Motion Regions • Apply to all Channels • Motion Sensitivity • Noise Filter • Pre-Alarm • Post Alarm6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  13. 13. MOTION SETUP OTHER OPTIONS In addition to the basic motion detection settings, the MOTION tab also allows some notification options to be configured. • Full Screen Pop-up • Beep on detect • Alarm Output • Regular Interval Recording • Synchronized Recording • Sabotage Detection6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  14. 14. MOTION SETUP ADVANCED MOTION AREA In some situations the basic motion detection box may not be the most effective option in filtering out undesired sections of the screen. If more advanced shapes or masking is needed, click the Advanced Motion Area Setup button to access more versatile motion region settings. • Select Shape • Draw Motion Detection Area • Draw Non-Motion Detection Area • Select All • Delete All6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  15. 15. FRAME SETUP6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  16. 16. FRAME SETUP FRAME RATE The frame rate, resolution and quality for each analog video channel can be independently adjusted, allowing for a high degree of versatility. High traffic or priority areas can be set to higher frame rates and resolutions while low traffic areas can be given lower settings to conserve storage space. • Capture Slider (Blue) • Recording Slider (Red) • Capture Frame Distribution6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  17. 17. FRAME SETUP QUALITY SETTINGS Frame Setup also allows control of the quality settings for analog cameras. These settings can be increased at the cost of storage space to improve the clarity of the recorded video. • Codec • Resolution • Quality • Sensitivity6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  18. 18. FRAME SETUP SETTING CONSIDERATIONS It is important to adjust the settings for each camera to provide optimal results for the environment. Keep these guidelines in mind when setting up the DVR. • Frame Rate • Resolution • Quality6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  19. 19. SYSTEM SCHEDULE6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  20. 20. RECORDING SCHEDULE RECORDING SCHEDULE All X/Xr Series are set to continuous recording out of the box. To save storage space (and increase video retention) it is recommended that you modify the system schedule to best reflect the requirements of the installation. • Day Selection • Recording Schedule • Recording Type • Event6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  21. 21. RECORDING SCHEDULE EMERGENCY AGENT X/Xr Series DVRs can transmit clips of video to remote workstations, giving instant notification of an event and ensuring a copy of the video exists even if something happens to the DVR. • Emergency IP • Emergency Time6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  22. 22. RECORDING SCHEDULE RESTART SETUP It is possible to set the DVR to restart or power off on a weekly schedule. • Restart Setup6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  23. 23. RECORDING SCHEDULE SPECIAL DAY RECORDING In some environments there are times when the normal schedule may not provide optimal recording. Special Day Recording allows unlimited one-time exceptions to be created. • Special Day Recording6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  24. 24. RECORDING SCHEDULE SENSOR SCHEDULE Similar to the recording schedule, each sensor can be enabled or disabled at different times of the day and days of the week. This allows sensors to automatically come into effect after business hours, for example, or at a time of the day when the sensor may be triggered. • Day Selection • Sensor Schedule • Enable Sensor • Other Functions6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  25. 25. SENSOR SETUP6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  26. 26. SENSOR SETUP SENSOR SETUP Sensors and Relays are a valuable way to integrate the recorder with other security and monitoring devices and better automate surveillance and responses to possible threats. • Sensor Number • Sensor Type • Delay • Relay6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  27. 27. SENSOR SETUP SENSOR PRESETS If PTZ cameras are in use, the DVR can move the camera to a selected preset when a sensor is triggered. • Channel • Sensor • Preset • Set • Delete6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  28. 28. SENSOR SETUP HYBRID SENSORS In some cases it may be easier to connect a network camera or encoder to a device with a sensor or relay than run the wiring back to the recorder. OpenEye DVRs are capable of using the physical sensor and relay connections on network devices over the network. • Device List • Sensor • DVR Sensor Number • Relay • DVR Relay Number6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  29. 29. GENERAL SETUP6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  30. 30. GENERAL SETUP NOTIFICATION OPTIONS There are a number of setup options available that do not fit into any specific category, and so are placed in the General Setup area. General Setup allows customization of the live view, control of add-ons such as TV Out, POS and Analytics, and some event controls. • Voice Warning • Video Loss Alarm • Intensive • Display • Function6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  31. 31. GENERAL SETUP DISPLAY OPTIONS There are a number of setup options available that do not fit into any specific category, and so are placed in the General Setup area. General Setup allows customization of the live view, control of add-ons such as TV Out, POS and Analytics, and some event controls. • Show/Hide • Full Screen • Font • Multi Monitor6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  32. 32. GENERAL SETUP CONTROL PANEL Some functions of the DVR are modified through Windows. The Control Panel allows these items to be modified without stopping the server software. • Printers • Date and Time6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  33. 33. GENERAL SETUP TV OUT DVRs can be ordered with an add-on card that gives four additional RCA video outputs that can display a single video channel or sequence through channels. The TV Out setup button will only appear if this card is present. • Port • Channel Selection • Use OSD • Motion / Sensor Event • Event holding time • Auto Switching Time6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  34. 34. GENERAL SETUP AUDIO All X/Xr Seriess are capable of recording two or more channels of audio. Audio is recorded separately from video, so it can be played back with any video channel. • Volume • Capture • Gain • Live6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  35. 35. GENERAL SETUP SEQUENCE SETUP In some cases it may be necessary to automatically switch the live view of the recorder between several channels or screen divisions. Recorders with 240 and 480 PPS record rates also output a clone of the live view (minus the interface) through an RCA output; this will allow sequencing on that output as well. • Channel Display • Auto Sequencing • Screen Division Options6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  36. 36. GENERAL SETUP SCREEN DIVISIONS The order in which cameras are displayed can be changed for each screen division. Any given camera can only be displayed once, and will swap positions with the camera it replaces. • Screen Divisions • Moving Cameras6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  37. 37. GENERAL SETUP POS & ANALYTICS All X/Xr Seriess are compatible with the proprietary Native Point of Sale add-on as well as Video Analytics. If either of these options are purchased with the DVR, a Program Management and either a Video Analysis or POS Setup button will appear in General Setup for configuration. • POS Setup • Video Analysis • Program Management6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  38. 38. NETWORK SETUP6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  39. 39. NETWORK SETUP NETWORK SETUP Network Setup allows configuration of settings related to remote control of the recorder. The recorder’s IP address can NOT be set in this section; please refer to the Network Configuration section later in this presentation for the steps required to set the IP address. • Disable Remote Control • Transport Setup • Transport Rate • Network Setup • PPP Setup6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  40. 40. NETWORK SETUP OTHER NETWORK FUNCTIONS There are several options that will allow more functionality and flexibility with remote access. These settings may require some additional configuration outside of the OpenEye Server options to achieve full functionality. • Web Function • Health Check • Two-way Audio Communication6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  41. 41. NETWORK SETUP VIEW IP ADDRESS This section is present for information purposes only; no settings can be modified in this window. • IP Address • Subnet Mask • Default Gateway • DNS Server6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  42. 42. NETWORK SETUP KEYBOARD CONTROL Some PTZ keyboards (such as the OpenEye CA-501J) and home automation systems have the ability to control DVRs and other devices remotely through serial connection if programmed to do so. • Keyboard Control • Protocol • Port Type • DVR ID6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  43. 43. PAN/TILT SETUP6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  44. 44. PAN/TILT SETUP BASIC SETUP X/Xr Series are capable of controlling nearly all analog pan/tilt and/or zoom cameras. In order to control a camera, some variables must first be known and entered to allow the recorder to communicate with the camera. • Channel • Enable Pan/Tilt • RS485/232 • Protocol • PT Driver Address • Serial Port Setting6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  45. 45. PAN/TILT SETUP CONTROL SETUP After initial setup of a PTZ camera, it may be necessary to adjust some control settings. The PTZ controller can be accessed on this menu for testing and configuration, and some control parameters can be set without accessing the camera menu. • Reverse PTZ • On screen compass • Open PTZ Controller • PTZ Status on close • Speed6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  46. 46. PAN/TILT SETUP PROGRAMMING SETUP In many cases the intended use of a PTZ camera is an automated tour. The tour can often be configured in the camera using the Camera Menu button, and can also be configured using the Preset & Tour section of PTZ Setup. • Tour Settings • Preset Settings • Camera Menu6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  47. 47. PAN/TILT SETUP SCHEDULE It is possible to further automate PTZ tours by scheduling when to start and stop the tour for each camera. • Day Selection • Tour Schedule • Select / Clear6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  48. 48. SYSTEM INFORMATION6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  49. 49. SYSTEM INFORMATION SYSTEM INFORMATION The information tab provides general information on the recorder. There are also several customizable fields to allow instructions and contact information to be added for local administrators. • Site Code • Serial Numbers • Notes • Drive Information • Telephone Numbers6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  50. 50. ADMINISTRATIVE SETUP6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  51. 51. ADMINISTRATIVE SETUP MANAGEMENT OPTIONS The Administrative section contains settings related to system management and monitoring. Many Administrative functions require the Administrator password to be entered before access is granted as an additional security precaution. • Storage Management • Log Management • Other Management6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  52. 52. ADMINISTRATIVE SETUP LOGS Any time any action occurs, whether neutral or an alarm, a log is generated. The comprehensive log system allows administrators to determine when any system changes or backups took place and when any user has logged in. If the system is not functioning as expected, the logs can help with diagnosis and resolution of the issue. • Log Select • Log Contents • Export6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  53. 53. ADMINISTRATIVE SETUP LOG MANAGEMENT Over time, logs can accumulate and take up disk space. To prevent the system drive from filling up, it is advisable to set the log to periodically overwrite. • Log Overwrite • Delete Log File • Delete All6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  54. 54. ADMINISTRATIVE SETUP ADMINISTRATOR LOGIN Some Administrative functions can only be modified by the DVR Administrator. A user login will be prompted any time one of these functions is accessed. • User Name • Password • Change Password6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  55. 55. ADMINISTRATIVE SETUP USER MANAGEMENT User Management allows the system administrator to control users and user privileges. User Management can only be performed by the Administrator; allowing multiple users to change permissions and passwords could cause a security risk. • Select User • Add User • Update User • Delete User • User Auto log off6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  56. 56. ADMINISTRATIVE SETUP ADDING USERS Any user other than the Administrator can be granted or denied permission to access any part of the recorder, including camera views. • User Information • Permission • Hidden Camera • User Rank6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  57. 57. ADMINISTRATIVE SETUP DATA MANAGEMENT Data management is designed to allow customization of the drives used for recording. This option is only available when using Radius With NVR, since all drives are assumed to be recording drives on any hardware X/Xr Series. • Drive • Type • Total Size • Free Space • % Free6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  58. 58. ADMINISTRATIVE SETUP GENERAL EMAIL SETUP Over time, logs can accumulate and take up disk space. To prevent the system drive from filling up, it is advisable to set the log to periodically overwrite. • Enable Email Alarm • Send User • Primary SMTP Setting • Secondary SMTP6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  59. 59. ADMINISTRATIVE SETUP USER EMAIL SETUP The Users tab allows any number of users to receive email notification on selected events. If a user needs to receive more than one type of notification, add the user once for each event type. • Event • Registration • User List6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  60. 60. ADMINISTRATIVE SETUP STORAGE CHECK Storage Check monitors all recording drives and periodically writes a small amount of data to each drive to ensure that it is functioning as expected. • Use Storage Check • Interval • Alert Option • Comment6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  61. 61. ADMINISTRATIVE SETUP RECORDING DATA CHECK Recording Data Check periodically checks the recording drives to ensure that the DVR is recording data. A failure may mean that cameras have been disconnected or the system schedule is not properly configured. • Recording Data Check • Interval • Alert Option • Comment6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  62. 62. ADMINISTRATIVE SETUP SMART INFORMATION X/Xr Series DVRs use the most reliable hard drives available to ensure that your data is safe. Any drive has a chance of failing however, so SMART is employed to predict hard drive failures before they occur. • HDD Information • SMART Information6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  63. 63. ADMINISTRATIVE SETUP SMART ALERT If SMART determines a drive is at increased risk of failure, notification is sent so that action can be taken. It is recommended that you use this functionality to reduce the risk of data loss should a failure occur. • Enable SMART Alarm • Interval • Take Action • Temperature Alarm • Action • Comment6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  64. 64. ADMINISTRATIVE SETUP ALARM EVENT All alarm events written to the Alarm Log (once configured in the System Schedule or General sections of setup) can be sent to users via email. • Use Email Alarm • Interval • Event Type • Setting Event • Comments6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  65. 65. WINDOWS SETUP6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  66. 66. WINDOWS ACCESSING WINDOWS All X/Xr Series DVRs use the Windows® operating system. Some configuration in Windows may be necessary during installation of the DVR. For security purposes, the server software starts automatically and hides the Windows interface. Only authorized users are able to exit the Server software. • Log In/Out • Exit6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  67. 67. WINDOWS ACCESSING VFORMAT The VFormat utility contains options that would otherwise require the server software to restart. To access VFormat click start > Programs > OpenEye > VFormat.6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  68. 68. WINDOWS VFORMAT VFormat includes some functions that can be used by the Administrator to enhance the functionality of the DVR. • Time Setting • System Setting • TV out Setting • Schedule Backup • Wide Screen Setting6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  69. 69. WINDOWS VFORMAT Some settings in VFormat should not be changed unless directed to do so by Technical Support. • Video Setting • CD R/RW Format Util • AGC Mode • Live Scale • Use DDraw6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  70. 70. WINDOWS LOG VIEWER The recorder logs can be viewed outside of the Server software if necessary. It is also possible to use the VFormat log viewer to view logs exported from other recorders. • DVR Type • Log File Path • Log Contents6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  71. 71. WINDOWS TIME CONFIGURATION The system time must be set in Windows; all other displayed clocks are based on this global setting. It is important to avoid adjusting the time after initial installation, as all recording is time- based and data loss can occur. • Access • Date & Time6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  72. 72. WINDOWS TIME CONFIGURATION It is critical to select the correct time zone when configuring the time. All recorders ship with the time zone set to Greenwich Mean Time (GMT) which will need to be adjusted to the local setting.6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  73. 73. WINDOWS TIME CONFIGURATION It is possible to sync the DVR with a time server to ensure the time remains accurate. To enable time sync, check the box and enter a valid time server address.6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  74. 74. WINDOWS NETWORK SETUP X/Xr Series DVRs will attempt to obtain an address automatically when powered on. If there is no DHCP server to distribute addresses, Windows will assign one. It will be necessary in many cases to manually adjust the address. • Access • Internet Protocol • Advanced6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  75. 75. WINDOWS TCP/IP It is strongly recommended to specify an IP address if the recorder is to be accessed from a remote location (over the network or internet). Consult the network administrator for settings compatible with the existing network if needed. • DHCP IP • Static IP • IP Address • Subnet Mask • Default gateway • DNS Server6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  76. 76. WINDOWS FIREWALL All X/Xr Seriess ship with an enabled and configured firewall to protect the system from external threats while connected to the Internet. • Purpose • Exceptions6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  77. 77. WINDOWS OTHER CONSIDERATIONS Adding any 3rd party software to a recorder may reduce its reliability and cause stability issues, so it is not recommended. In some cases, however, it may be required at the site; it is best to contact technical support before installing any software to verify that there are no known issues. • Antivirus Software • Other Software • Domains6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  78. 78. DDNS SETUP6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  79. 79. DDNS SETUP DDNS OVERVIEW OpenEye DDNS is a service included with all DVRs that enables connection to any remote DVR regardless of it’s IP address. This service is free for the life of the DVR. • What is DDNS? • Without DDNS service
  80. 80. DDNS SETUP Remote Software DVR configured with DHCP or static IP address x Router InternetRemote software IP address changes from time to timeConnects using IP address
  81. 81. DDNS SETUP DDNS Server Remote Software DVR configured for static IP Router InternetRemote software IP address changes from time to time New IP address sent to DDNS Server
  82. 82. DDNS SETUP DDNS Server Remote Software DVR configured for static IP Router InternetRemote software IP address changes from time to timeConnects using DDNS address New IP address sent to DDNS Server
  83. 83. DDNS SETUP DDNS Server Remote Software DVR configured for static IP Router Internet
  84. 84. DDNS SETUP DDNS ON OPENEYE DVRS DDNS is offered for free on all DVRs. To enable DDNS, a few configuration steps must be completed on the DVR. Simply follow the included instructions or contact technical support for assistance. • Documentation Included With New DVRs • Support for Existing DVRs
  85. 85. DDNS SETUP DVR CONFIGURATION Configuration on the DVR is easy and can be completed in just a few minutes by following the DDNS setup guide included with the DVR. • DDNS Agent • IP Address
  86. 86. DDNS SETUP ROUTER CONFIGURATION Unless the DVR itself is configured with a WAN IP address, the router to which the DVR connects will need to be configured to forward connections to the DVR. • Port Forwarding • Router Configuration • Setup Resources
  87. 87. DDNS SETUP ROUTER CONFIGURATION While all routers are different, this example of proper configuration of a Linksys router (very common router) shows the typical configuration requirements for many routers. • Enter the local IP address of the router in a web browser • Log in to the router
  88. 88. DDNS SETUP ROUTER CONFIGURATION On Linksys routers, port forwarding is listed under Applications & Gaming. Other routers may be located in a section labeled Port Forwarding, Virtual Server, Pinhole or Firewall. • Enter DVR information in the Port Forwarding section • Other Routers
  89. 89. REPAIR PROCESS6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  90. 90. REPAIR PROCESS REPAIR DISKS All X/Xr Series DVRs ship with a repair disk (replacements can be ordered as needed). In some instances it may be necessary to run the disk to restore the recorder to factory defaults. It is advised to contact technical support before running the disk. • Lost Password • System Failure • New Hard Drive • Settings & Data • Ordering Replacement Disks6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  91. 91. REPAIR PROCESS REPAIR DISK OPTIONS The repair disk has several options that offer diagnostics and methods to bring the DVR back online or recover data. • System Recovery Process • Load Windows • Memory Test • Restore BIOS Version • Restore BIOS Settings6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  92. 92. REPAIR PROCESS REPAIR PROCESS If load system recovery process is selected, the repair process will begin. In most cases, simply following the prompts will result in a successful recovery. • Note Warning and press Y to accept • Recovery Options6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  93. 93. REPAIR PROCESS REPAIR PROCESS Once the repair type has been chosen, acknowledge the warning then let the recovery process complete. This process typically takes 10-15 minutes. • Warning • Symantec Ghost • Server Installation6/3/2009 © OpenEye 2009 OpenEye Administrator Training
  94. 94. 23221 E Knox Ave Liberty Lake, WA 99019 1-888-542-1103 www.openeye.net www.openeye.net © 2009 Openeye, Inc. All rights reserved.6/3/2009 © OpenEye 2009 OpenEye Administrator Training

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