Process of listening

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  • 1.
    • Listening in Interpersonal Communication
    • Presented By:
    • Muhammad Husnain (8389)
    • Zarmeen Karimi (10202)
    • Syed Arif Ali Shah (7922)
    • Waqas Zahid (7112)
    • Presented To:
    • Zehra Shah
  • 2.
    • Listening : the process of receiving, constructing meaning from, and responding to spoken and/or nonverbal messages; to hear something with thoughtful attention
    • Effective communication is 2-way
      • depends on speaking and listening
    What is Listening?
  • 3.
    • When you have ears, you can hear everything within hearing range; but that doesn’t necessarily mean you understand what you heard. Listening, on the other hand, is a skill.
  • 4.
    • Hearing - physical process; natural; passive
    • Listening - physical & mental process; active; learned process; a skill
    • Listening is hard!
    • You must choose to participate in the process of listening.
    Listening V/S Hearing
  • 5.
    • Listening…. the psychological process of receiving, attending to, constructing meaning from, and responding to spoken or nonverbal messages
    • Hearing = physiological
    • Listening = psychological
    What is listening?
  • 6.
    • 85% of what we know is from listening
    • 45%of our time is spent on listening
    • A person recalls 50%of what they just heard
    • … .only 20%of it is remembered long term
    Importance of listening
  • 7.
    • To be recognized and remembered
    • To feel valued
    • To feel appreciated
    • To feel respected
    • To feel understood
    • To feel comfortable about a want or need
    Why Be A Good Listener?
  • 8. Listening is the most powerful form of acknowledgment …a way of saying, “You are important.”
  • 9. Listening promotes being heard ‘Seek first to understand, then be understood’ - Stephen Covey
  • 10. PROCESS OF LISTENING Understanding Learning Remembering Recalling Evaluating Judging Receiving Hearing Responding Answering
  • 11.
    • Receiving
    • It refers to the response caused by sound waves stimulating the sensory receptors of the ear; it is physical response.
    • Understanding
    • It is the stage at which you learn what the speaker means-the thoughts and emotional tone.
  • 12.
    • Remembering
    • It is important listening process because it means that an individual has not only received and interpreted a message but has also added it to the mind's storage bank.
    • But just as our attention is selective, so too is our memory- what is remembered may be quite different from what was originally seen or heard.
  • 13.
    • Activity:
  • 14.
    • Evaluating
    • It consists of judging the messages in some way. At times, you may try to evaluate the speaker’s underlying intentions or motives.
    • Often this evaluation process goes on without much conscious awareness.
    • Responding
    • This stage requires that the receiver complete the process through verbal and/or nonverbal feedback; because the speaker has no other way to determine if a message has been received .
    • This stage becomes the only overt means by which the sender may determine the degree of success in transmitting the message.
  • 15. STYLES OF EFFECTIVE LISTENING Syed Arif Ali Shah (7922)
  • 17.
    • Participatory-Passive listening
    • Empathic-Objective listening
    • Non judgmental- Critical listening
    • Surface-Depth listening
    • Active-Inactive listening
  • 18. Participatory -Passive listening
    • Active participation
    • Physically & mentally engage in the sharing of meaning
    • Elements
    • Non-Verbal: Eye contact, facial expressions
    • Verbal : questions, back channeling cues such as “I see” “yes” “uh-huh” etc
  • 19. Participatory- Passive listening
    • Listening without talking
    • Powerful means of communicating acceptance
    • Passive listener: suspends judgment and just listens
    • Who accepts, not evaluate. Who supports, not intrude
  • 20.  
  • 21. Empathic -Objective listening
    • To listen empathically
    • Feel with them
    • See the world as they see
    • Feel what they feel
    • It helps you understand what a person means & what the person is feeling
  • 22. Empathic- Objective listening
    • Listen with objectivity and detachment
    • See beyond other person sees
    • Example: A teacher & student
    • (Empathic) (1+1 = 11)
    • (Objective) (1+1 = 2)
  • 23.  
  • 24. Non judgmental - Critical listening
    • Listen with open mind
    • Avoid distorting messages
    • Avoid filtering out unpleasant or undesirable message
    • Recognize your own ethnic, national, or religious biases, (it may increase or minimize importance because it confirms or contradicts your biases)
  • 25. Non judgmental- C ritical listening
    • Name calling- involves giving an idea
    • e.g. (“atheist” “neo-Nazi” “cult”) to make you accept things you value high, like (“democracy” “free speech” “academic freedom”)
    • Testimonial- use image associated to with person to gain approval, (if you respect the person) to gain rejection (if you disrespect the person)
    • e.g. advertisement: use person dressed like doctors, use phrase “dentists advice”
    • Bandwagon- used to persuade to accept or reject an idea because “everybody is doing it”
    • e.g. “draw Mohammad day” & “switch to Pakbuk”
  • 26.  
  • 27. Surface -Depth listening
    • Obvious/surface/literal meaning
    • (Surface level communication)
    • What they are saying?
  • 28. Surface- Depth listening
    • Hidden, deep meaning
    • (In depth communication)
    • Why they are saying?
    • E.g.: “The patient is very serious”
  • 29.  
  • 30. Purpose of Active listening
    • “ Active, effective listening is a habit, as well as the foundation of effective communication.”
    • “ Active listening is the process of sending back the speaker what the listener thinks the speaker meant.”
    • It is a process of putting into some meaningful whole your understanding of the speaker’s total message
  • 32. Continued…
    • Example:
    • ESMAIL: that creep gave me a c on the paper!! I really worked on that project and all I get is a lousy C!
    • AYESHA: that’s not so bad; most people got around the same grade. I got a C too.
    • FAISAL: So what? This is your last semester. Who cares about grades anyway?
    • SAAD: You got a C on the paper you were working for the last three weeks? You sound really angry and hurt.
  • 33.
    • Active listening serves a number of important purposes:
    • It shows that you are listening.
    • Check how accurately you have understood what the speaker said and meant.
    • Express acceptance of speaker’s feelings.
    • To prompt the speaker to further explore his or her feelings or thoughts.
    • Active listening intentionally focuses on who you are listening to, whether in a group or one-on-one, in order to understand what he or she is saying. 
  • 35. Techniques:
    • Paraphrase the speaker’s meaning.
    • Express understanding of the speaker’s feeling.
    • Ask questions to ensure that you are on a right track.
    • Focus your attention on the subject
    • Avoid distractions
    • Set aside your prejudices, your opinions.
    • When interacting with the speaker, keep an eye contact and do not argue.
  • 36. Quick flashback
    • Listening and hearing are two different entities.
    • The listening process requires five pre-requisites if it has to be listening.
    • Cultural differences and gender differences play an important role in the listening process.
    • The general key to effective listening in interpersonal situations is ‘’ Active participation”.
  • 37. Contd..
    • We need to listen empathically to make sure that we understand what the speaker is actually going through.
    • Effective listening involves listening non-judgmentally to help you understand and help you critically.
  • 38.
    • That completes our agenda for the day. Hope you have enjoyed . 
  • 39. THANK-YOU