The document discusses the Digital Local Agenda (DLA) as an instrument for local governments to plan and implement inclusive e-government strategies. The DLA aims to improve public services through collaboration between local actors and citizen participation. Key aspects of the DLA include developing a three-year plan, establishing information sharing networks between organizations, and creating a citizen forum for consultation. The DLA is aligned with objectives of the European Union's Digital Agenda to promote broadband access, digital literacy, and other priorities.

1. Contract No. 250482 CEMSDI Civil-servant Empowerment for Multi Media Service Delivery ICT-enabled NEW INSTRUMENTS & METHODOLOGIES TO EMPOWER SERVICE DELIVERY IN EUROPEAN LOCAL AREAS FIRST TRAINING ROUND Javier Ossandon ANCITEL S.p.A. ICT Policy Support Programme Call 3 objective 3.3 Inclusive eGovernance

2. THE TASK The vision of Local Governments on how to improve service delivery through eGovernment and make it inclusive for all citizens and all administrations The integration of the Digital Local Agenda in the actual strategy of the European Union to implement in every country the European Digital Agenda This presentation is about:

6. THE BACKGROUND In 2007 (Hameenlina-Finland) the DLA Manifesto with 5 thematic priorities and 28 goals was approved The Declaration of Cracow (EISCO 2005) launched the Digital Local Agenda to react, in practical terms, to the difficulties municipalities had in using ICT Since 1996, local/regional governments have developed a common European vision on eGovernment and local development ICT- enabled EISCO Conferences

12. DLA RELEVANCE The Digital Local Agenda is a process in time that requires adequate planning and constant evaluation by actors involved is a policy instrument to implement feasible eGovernment strategies in local/regional areas by mapping real needs is a great monitoring tool to assess improvement and decide on projects and how to finance them

21. THE INFORMATION SOCIETY PACT An agreement involving public and private local providers of digital services to: take initiative ensuring good broadband communications and infrastructure develop the demand of digital services (also by action enabling socially disadvantaged to use them) promote common enabling services (as call centres,electronic user authentication, payment services) implement sustainable service strategies building on synergies and cost savings on investments organise one-stop shops 24/7

22. PUBLIC ADMINISTRATION REGIONS PROVINCES STATE AGENCY CITIES MUNICIPALITIES OTHERS CHALLENGES PRIVATE ICT AND SERVICE PROVIDERS IT INDUSTRY HI-TECH SME’S CONTENT PROVIDER CONSULTING OTHERS ATTRACTIVE INTERNET ONE-STOP-SCHOP ENABLING SERVICES ALWAYS ON LINE 24/7 BROADBAND FOR ALL SUSTAINABLE STRATEGY DIGITAL DEMAND INCREASE

27. EUROPEAN DIGITAL AGENDA Broadband 2013 : DSL for everyone (December 2008: 93%) 2020: min. target - fast broadband 30 Mgps for all citizens (in January 2010, 23% of service contracts engaged providers to broadband 10 Mgps) High Speed broadband over 100 Mbps for at least 50% of European citizens

32. EUROPEAN DIGITAL AGENDA Low carbon economy 2020: 20% reduction of global consumption of energy regarding illumination power

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