Queue Management and Digital Signage from one source: ONLINET

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Queue Management System, Information Kiosk and Digital Signage solutions for small and large Customer Services. All from one source. www.onlinet.eu

Queue Management System, Information Kiosk and Digital Signage solutions for small and large Customer Services. All from one source. www.onlinet.eu

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  • 1. THE WAITING
    thatmakesyourCustomerServicesefficient
    and your Sales productive
  • 2. WHAT DOES ONLINET DO?
    we change queues
    02
  • 3. OUR SOLUTIONS
    OUR 5 MAJOR AREAS:
    • CONSULTING
    • 4. QUEUE MANAGEMENT SYSTEM
    • 5. INFORMATION & SELF-SERVICE KIOSK
    • 6. DIGITAL SIGNAGE
    • 7. BUSINESS INTELLIGENCE SOFTWARE
    03
  • 8. OUR SERVICES
    OUR 5 KEY AREAS:
    • DESIGN, DEVELOPMENT, MANUFACTURING
    • 9. SALES
    • 10. INSTALLATION, PROJECT MANAGEMENT
    • 11. SERVICE, MAINTENANCE
    • 12. SUPPORT, UPGRADE
    04
  • 13. CONSULTING
    What is this?
    The consultingservicesoffer a verydeepanalysis of historicaldata and statisticssuppliedmainlybytheQueueManagement System. It’s main purpose is tohelpourcustomers
    reducetheircosts and increasetheir sales volume.
    Highestlevel of efficiency
    is theultimategoal.
    05
  • 14. CONSULTING
    Benefits
    • Better short and long-term
    decisions
    • Better strategy planning
    • 15. Better human resources
    management
    • Betterquality management
    • 16. Customerfocusedoperation
    • 17. Bettertargetedinvestments
    • 18. Higher success rate
    • 19. Shorterreactiontimetothe
    market needs and competitors
    actions
    • Increased sales volume
    06
  • 20. QUEUE MANAGEMENT SYSTEM
    What is this?
    The Queue Management System is a solution, with which the efficiency, the quality and sales
    productivity of a Customer Service can be increased.
    07
  • 21. QUEUE MANAGEMENT SYSTEM
    Benefits
    • Reducedwaitingtimes
    • 22. Reducedadministrationtimes
    • 23. Increased number of daily transactions
    • 24. Increasedstaffefficiency
    • 25. Increasedcustomersatisfaction
    • 26. Reduced stress level and number of
    conflicts
    • Increasedsales and cross-sales
    • 27. Increasedstaffmotivation
    • 28. Increasedcustomerloyalty
    • 29. Increased revenue and cost effectiveness
    08
  • 30. QUEUE MANAGEMENT SYSTEM
    Statistics &
    Administration
    Software
    Management
    Marketing
    Sales
    IT
    Central display or Plasma/LCD
    Main server
    Counter displays
    Desk No.1.
    Desk No.2.
    DeskNo.X.
    Ticket dispenser
    HW or SW Terminals
    09
  • 31. QUEUE MANAGEMENT SYSTEM
    Pushbuttonticketdispenser
    LED central display
    Recommendedto:
    • Pharmacies
    • 32. Medicalcenters, Hospitals
    • 33. City and Districtcouncils
    • 34. Tax and RevenueOffices
    • 35. LanguageSchools
    • 36. Colleges, Universities
    • 37. Small and mediumsizedshops
    • 38. Small and mediumsized bank branches
    • 39. Museums, galleries
    • 40. Amusementparks
    • 41. Conferencecenters
    10
  • 42. QUEUE MANAGEMENT SYSTEM
    Touchscreenticketdispenser
    Plasma/LCD central display
    Recommendedto:
    • Banks
    • 43. Insurancecompanies
    • 44. Telecommunicationcompanies
    • 45. Public utilitycompanies
    • 46. Supermarkets, DepartmentStores
    • 47. Universities
    • 48. Hospitals
    • 49. Clinics and Health Centers
    • 50. Public institutions
    • 51. Governmentalinstitutions
    11
  • 52. QUEUE MANAGEMENT SYSTEM
    Hardware free queue
    management system
    RecommendedtoCustomerServices:
    • with a verysmallwaitingarea
    • 53. with a verysmallbudget
    • 54. with „no ticketing” rules
    • 55. withspecial, personalcustomercare
    12
  • 56. KIOSK
    What is this?
    The kioskis a solution, by which thecustomers have access toinformation and can make transactions, increasing the turnover and customersatisfaction.
    13
  • 57. KIOSK
    Benefits
    • Services accessible even 24/7
    (outdoor kiosk)
    • Staff relieved from many routine tasks
    • 58. Increased number of daily transactions
    • 59. Uniqueadvertisingtool
    • 60. More positivecompany image
    • 61. Increasedsales efficiency
    • 62. Increasedrevenue
    14
  • 63. KIOSK
    Information, self-service,
    children and paymentkiosks
    Recommendedto:
    • Banks
    • 64. Retailshops
    • 65. Telecommunicationcompanies
    • 66. Shopping malls
    • 67. Supermarkets, DepartmentStores
    • 68. Restaurants
    • 69. Hotels, Travelagencies
    • 70. Airports, subway and trainstations
    • 71. Touristinformationpoints
    • 72. Public areas
    15
  • 73. INTERACTIVE WINDOW DISPLAY
    What is this?
    The interactivewindow display is a solution, that offers for an ordinary shop or customer service
    a 24h opening, in this way becoming a unique tool for interactive information and sales.
    16
  • 74. INTERACTIVE WINDOW DISPLAY
    Benefits
    • 24h opening
    • 75. Adresses the potential customers
    on the street
    • Relieves staff from many routine tasks
    • 76. More time for the real customers
    • 77. More dailytransactions
    • 78. Increasedstaffefficiency
    • 79. Increased possibility of sales
    and cross-sales
    • Marketing and advertising costs are
    reduced
    • Increasedturnover
    17
  • 80. DIGITAL POSTER
    What is this?
    The digitalposter is a solution that, withit’sdynamicimages, will wake up, catchand keep active the attention of a potential customer, who sits in a customerwaiting area or who even walks downthe street.
    18
  • 81. DIGITAL POSTER
    Benefits
    • No more printing costs
    • 82. No more printed material logistic costs
    • 83. The adverts are out always in the right
    timeand place
    • The distribution of a nationwide campaign
    can be done with a few clicks
    • The renewal of a campaign can be done
    with a few clicks
    • The dynamic content will attract more
    viewers
    • The targeted generates more sales
    • 84. Marketing efficiencyincreased
    • 85. More professional image
    • 86. Profit increased
    19
  • 87. DIGITAL SIGNAGE
    Interactivewindow display
    and digitalposter
    Recommendedto:
    • Banks
    • 88. Retail and fashionshops
    • 89. Telecommunicationcompanies
    • 90. Shopping malls, Cinemas
    • 91. Supermarkets, DepartmentStores
    • 92. Carshowrooms
    • 93. Hotels, Travelagencies
    • 94. Airports, subway and trainstations
    • 95. Touristinformationpoints
    • 96. Real estateagencies
    20
  • 97. DIGITAL SIGNAGE INTEGRATION
    Information kiosks
    Indoor and outdoor
    Digital posters
    Central management/Monitoring /Statistics
    Media Management
    Server
    Cashier/Clerk
    Indoor central displays
    Interactive window display
    21
  • 98. BUSINESS INTELLIGENCE SOFTWARE
    What is this?
    The business intelligence software includesapplicationswithwhichmanagersoneverylevelhaveaccessto online and historicalstatistics, helpingthemtotakeimmediateactionsandpreparing a betterstrategy.
    22
  • 99. BUSINESS INTELLIGENCE SOFTWARE
    CDS and
    Manager Dashboard
    Recommendedtoevery business where is important :
    • the monitoring of theiractivity
    • 100. theevaluation of workforce
    • 101. theanalysis of customers
    • 102. totakeactionsquicklyincase of an
    unwantedevent
    • toprepare more accuratestrategy
    • 103. toreduce overall costs
    • 104. toincreaseCustomerServicesefficiency
    • 105. toincrease sales productivity
    23
  • 106. WHO WE ARE ?
    • Estabilishedin 2001
    • 107. Headquarter and manufacturingin
    Budapest-Hungary
    • 7 subsidiaries
    • 108. The largestCustomerDirecting System
    supplierin CEE
    • Resellerpartners:
    Europe, MiddleEast, NorthAfrica
    • ISO 9001 Certified
    • 109. Customerportfoliobysector:
    Finance/Telecommunication/Retail/Public/
    Healthcare/Hospitality/Transport
    • Ourpartners:
    24
    *Each logo is a registered trademark of it’s own company.
  • 110. SOME OF OUR CUSTOMERS
    25
    *Each logo is a registered trademark of it’s own company.
  • 111. WHY THE ONLINET SOLUTION ?
    NO MORE QUEUE
    NO MORE INFORMATION LOST
    NO MORE WRONG DECISIONS
    MORESATISFIED CLIENTS
    MOREACCURATE STRATEGY
    MOREPROFIT
    26
  • 112. INFORMATION IN A TOUCH
    ThankYOU!
    LaszloPenzes+44 796 8489261
    laszlo.penzes@onlinet.co.uk
    www.onlinet.eu