QUEUE MANAGEMENT
    VISUAL TOUR
Main components
                                        Statistics &
 Management                             Administratio...
How does it works?

     The customer enters
       into the Branch or
  Customer Service area …




        … and select ...
How does it works?
      Information displayed                                                    Information displayed
on...
How does it works?




The customers will sit with the ticket and …
• read leaflets placed in the waiting area
• watch ded...
How does it works?



• A short signal or a call forward audio message is
 played when a new customer is called

• The tic...
How does it works?
• When a client’s ticket number is displayed
  on the central or LCD display, the same number
  will ap...
More than just a queue buster …




Managers on every level have access
to various real-time or near-time statistics:
- ab...
Benefits of the clients

• Comfortable waiting without queuing

• Less stress and impatience

• Increased confidentiality
...
Benefits of the managers
• On-line monitoring of every event and workforce, anytime and anywhere

• More channels for sale...
Why the ONLINET queue management?



NO MORE QUEUE
NO MORE INFORMATION LOST
NO MORE WRONG DECISIONS
  MORE SATISFIED CLIEN...
Information in a touch




     www.onlinet.co.uk
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Onlinet Queue Management System - Visual Tour

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The concept and functioning of a Queue Management System. Forget the queuing and control your customer flow, increase your efficiency and make your customers loyal.

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Onlinet Queue Management System - Visual Tour

  1. 1. QUEUE MANAGEMENT VISUAL TOUR
  2. 2. Main components Statistics & Management Administration Marketing Software Sales IT Central display or Plasma/LCD Central server Counter displays Desk/Clerk/Cashier Desk/Clerk/Cashier Desk/Clerk/Cashier No.1. No.2. No.X. Ticket dispenser HW or SW Terminals
  3. 3. How does it works? The customer enters into the Branch or Customer Service area … … and select a service by touching the screen or pressing a button … … then take the printed ticket.
  4. 4. How does it works? Information displayed Information displayed on various ticket dispenser screens on ticket • Company/Branch Name & logo • Company/Branch Name & logo • List of services • Ticket Number • Choice of multiple languages • Selected service • Clerk selection/ VIP customer identification / Pre-registration • Arrival time/ People waiting for the same service • Commercials/Useful information/Ticker • Anticipated waiting time
  5. 5. How does it works? The customers will sit with the ticket and … • read leaflets placed in the waiting area • watch dedicated commercials or read informations/news displayed on indoor LCD/Plasma screens • simply relax or drink a coffee
  6. 6. How does it works? • A short signal or a call forward audio message is played when a new customer is called • The ticket number related to the desk/cashier number is displayed on the central display in order of calling • In case of an indoor LCD/Plasma the customer will see the rolling ticket numbers together with a running commercial and/or other informations • Arrows will show the direction to the displayed desk number
  7. 7. How does it works? • When a client’s ticket number is displayed on the central or LCD display, the same number will appear on the clerk’s counter display • The customer is served and if it is necessary can be transfered to another clerk for another service, using the same number, the same ticket • After the customer is served the clerk will call a new client using the hardware or software terminal 123
  8. 8. More than just a queue buster … Managers on every level have access to various real-time or near-time statistics: - about employees - about customers - about sales and workforce efficiency As a result can take immediate actions and are able to make strategical decisions in Sales/Marketing/HR/Finances/Investments.
  9. 9. Benefits of the clients • Comfortable waiting without queuing • Less stress and impatience • Increased confidentiality • Multiple language selection • Pre-registration • VIP customer management • Better customer service
  10. 10. Benefits of the managers • On-line monitoring of every event and workforce, anytime and anywhere • More channels for sales and cross-sales • Efficiency continuously measured, evaluated • Various statistics related to almost every aspect of the business • Better decisions based on reliable and accurate data • Web-based configuration • Better strategy planning, success rate and reach of targets
  11. 11. Why the ONLINET queue management? NO MORE QUEUE NO MORE INFORMATION LOST NO MORE WRONG DECISIONS MORE SATISFIED CLIENTS MORE ACCURATE STRATEGY MORE PROFIT
  12. 12. Information in a touch www.onlinet.co.uk
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