There is always GovernancesomewhereBut has it reached your intranet?Sara Redin, Senior Analyst and Facilitatormail: email@example.com, twitter: onlineredin, cell: +45 30 27 79 90
Facilitator… more thananythingI come from a small organisationthat focuses on knowledge sharingbetween digital professionals. Weare driven by customer demandand steered by our ambitions onbehalf of our clients.Our HQ is in Jutland, and mostdays less than 20% of theemployees are sitting together.Our intranet can be edited by allstaff, including the frontpage.We have thousands of intranetpages of which we use around 20.
Why do you need governance?What would be possible if only you hadit?IT!
Too much contentWrong contentLiable contentWrong technical platform- owned by the wrong people- disowned by the right people)Wrong teamNo mandate over teamNo control over project portfolioTime wasted on doing the wrong thingsThe right technology is taken hostage by a threateneddepartmentBU’s take their business critical projects elsewhereOrganisations in general coordinate toolittle and produce too much
But not everyone are equallyfrustratedPossible fixes?
Intranets are more difficult towork with than most externalpages
The intranet challengeWhen is Go-Live?I need to putthis moneyon sales,right nowI need morelayoutsLunch?I’ve heardwe aregetting areally crapintranetIt has to beSharepoint,or I will missthe trip toVegas.I wantGoogleforsearchWhat do youthink?I wanted a newintranet, NOT agovernanceprojectPeople haveto read mytop stories!
Know your facts and doublecheckTrust, but follow upPush outside the comfort zone, juuust...Commmunicate, communicate communicateBe visible and networkSet the right team and work itPrioritisation is always possible
Some answersFrontpage real-estate always have to be dealtwith politically, numbers work but there are stillfeelingsManagers don’t care about content andfunctionality if it isn’t for themIf you know Search doesn’t stink, it doesn’t. Itjust takes time for your users to realize. A badRap is a really bad investmentIt takes time to understand the business, and wenever spend enough time neither listening orinforming
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