Looking for Lean at the Gas Pump

Looking for Lean at the Gas Pump by Tom Curtis

Introduction As I was ﬁlling up my car with gas, I began taking pictures of the signage and messages on the pump with my phone. As I began to look a them closer, I realized there was a lot to see on a gas pump, some of which ties to Lean. I have attempted to label and describe what I saw and draw a few lessons. Take a look and enjoy. I would be pleased to learn of applications you see that I have missed. -Tom Curtis

13. Identiﬁcation Label 1. Safety Warnings 2. Cost Display 14. Pump Number 3. Late Differentiated Inspection label 15. Mistake Mitigation Label 4. Unit Display 5. Interaction Display 16. Visual Standard Work 6. Call Button 7. Direction 17. Direction 8. Preventive Warning 18. Label 9. Color coded Key pad 19. Pricing 10. Customized Directions 20. Direction 11. Visual Standard Work 21. Labeled Buttons 22. Visual Cue (Colored) 12. Safety Guidelines 23. Mistake Mitigation Nozzle 24. Safety Warnings Visual Guide to a Gas Pump

Lean Lessons of the Pump • Too much signage can reduce its effectiveness • Visual Standard Work is a good way to get a message across • Colors can be used for Visual Effect • We can always try to mistake proof • We can use tools in combination to improve effectiveness • There are Lean aspects around us if we will look for them

Further Pictures

3 1 12

6, 7, & 8 10

11 16 & 17

Descriptions

• 1, 8, 12, 13, & 23-Safety Guidelines/ Warnings-We would expect such to be posted based on regulatory requirements. I was surprised by how many there were. • 2, 4, & 19-Measurement Displays- Theses tell us how much. They become more important if we are limited by budget or ﬁlling capacity (think 2 gallon small can).

• 3-Inspection Label-This does a couple of things: one, records the last time the Government inspected the accuracy of the Pump, and two, serves as a visual that it has been inspected. I like that it allows late differentiation. The month of the inspection punched so the same labels can be used for a full year. • 5-Interactive Display-Allows question and answer.

• 6-Call Button-Allows user to ask for help or report an issue. Visual green on black. • 7, 10, 17, & 20-Directions-Word driven items to be done at the pump. 10 is a Kaizen to help the ﬂow of the transaction. • 9 & 22 Color Coding- The key pad has visually coded buttons using green, red, blue, and gray. Grade selection is yellow to stand out verses the black.

• 11 & 16-Visual Standard Work-11 Shows how to work the pump. It is large and easy to follow. It helps to make sure that someone new to this style pump can use it without issue. 16 Shows how to swipe a card in the card reader. Both are good examples of simple and effect standard work. • 14, 18, 19, & 21-Labels-Help us identify objects.

15 • 15 & 23-Mistake Mitigation-15 Attempts to reduce non payment and 23 the nozzle is a different size than the diesel nozzle so that diesel cannot be put in the unleaded tank.

• All pictures taken by Tom Curtis May 2010 • Blog: www.onimproving.blogspot.com • Other Presentations: Onimproving on www.slideshare.net

Looking for Lean at the Gas Pump

by Tom Curtis on May 31, 2010

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