Lean Facilitation QuestionsQuestions that help providebetter opportunities to learn.
Created by Tom Curtis 2011Blog: www.onimproving.blogspot.comPresentations: on www.slideshare.net/onimproving Email: email@example.comTwitter: @onimproving
Facilitating Questions asked in trust and with respect,will learning and growth through their answers direct.
What is value as deﬁned by the customer? “What is the value as deﬁned by the customer?” sets the stage for assessment of activities as to whether they are waste or value- added. This provides the chance to identify kaizen opportunities.
What do we know? “What do we know?” helps clarify what we still need to research. It is also a measure of who far we are along in gathering the information we need.
Who doesthis impact? “Who does this impact?” forces us to think beyond ourselves and our interests. This helps to protect against local optimization at the expense of the whole.
Why? “Why?” drives thinking and allows room for explanation. When asked respectfully it facilitates learning and growth. It can provided a path to ﬁnding root cause.
How do we know? “How do we know?” helps us bring to light what we our theories are. This allows us to assess how we and others are thinking and look for improvement.
Really? “Really?” is a challenge question. It must be asked respectfully, but can help unveil hidden factory and get to what is really happening.
What do we expect? “What do we expect?” allows us to learn from our predictions and to test our assumptions. This question requires everyone to have a position, which allow us to better facilitate learning.
What do you see? “What do you see?” allows us to do two things. One, assess what is being seen and two, allow others to share and ﬁnd their voice and new perspectives.
Therefore what? “Therefore what?” is a question to help prompt further thinking and to ﬁnd application. Sometimes we need to help thinking move to a deeper level.
What wouldideal look like? “What would the ideal look like?” can expand what is thought possible and many times we can incorporate aspects of the ideal state into the future state.
What can we learn? “What can we learn?” can be the basis of reﬂection and learning from what we have tried, experienced, or seen. If we do not practice we miss out on valuable lessons and insights.
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