Coming to SeeHidden Factories5 ways to shine a light on what is really happeningin our activities and processes
Created by Tom Curtis 2012Blog: www.onimproving.blogspot.comPresentations: on www.slideshare.net/onimproving Email: ideame...
What is a Hidden Factory?The unseen and unknown world of what is reallyhappening in processes and activities.
Not all that one finds in a hidden factory is    wrong or bad. In some cases it is betterserving the customer than the “offi...
Why is different a problem?The negative possibilities   The positive possibilities          unsafe                  more p...
Why are positive possibilities an issue?The positive possibilities                         1. May not be done by everyone ...
Good or Bad      we     must    unhide     theHidden Factory.
If you do not think you have one,                 it isLARGE and THRIVING.
5 ways to shine a light on a hidden factory
t . Trust  u ..B . is a   r s tF i      must and without it any attempt will be a         bust.
Think mission ofunderstanding        not raid.
Go and...        See        Free         Be         We         Re
Go and...  Trust                                         qu                                            en                 ...
Go and... See    Go and See is to watch and observe.    To spend time required to understand     what the purpose of the p...
Go and... Free     Go and Free is to remove barriers in    discussion with those who work in the    area. To provide freed...
Go and... Be    Go and Be is to attempt or try. We       can “work the line” or “build the    report”. In learning by doin...
Go and... We    Go and We is to work together. We    will not find the hidden factory if there     is a feeling of us and t...
Go and... Re      Go and Re is to do the RE words-          Review, Reset, & Research.        Review-What is the Standard?...
Now What?              Get it Straight:                 Correct                   or                 Update   Correct-Brin...
Repeat often.
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Coming to See Hidden Factories

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5 ways to discover and understand our hidden factories.

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Coming to See Hidden Factories

  1. 1. Coming to SeeHidden Factories5 ways to shine a light on what is really happeningin our activities and processes
  2. 2. Created by Tom Curtis 2012Blog: www.onimproving.blogspot.comPresentations: on www.slideshare.net/onimproving Email: ideamerchants@gmail.comTwitter: @onimproving
  3. 3. What is a Hidden Factory?The unseen and unknown world of what is reallyhappening in processes and activities.
  4. 4. Not all that one finds in a hidden factory is wrong or bad. In some cases it is betterserving the customer than the “official process”.The problem is that it is different than the official. but why?
  5. 5. Why is different a problem?The negative possibilities The positive possibilities unsafe more productive unsound more efficient costly more current defect producing more innovative broken progressive damaging more skilled unsustainable more robust These are still an issue.
  6. 6. Why are positive possibilities an issue?The positive possibilities 1. May not be done by everyone more productive 2. May require special skill more efficient 3. May require better understanding more current 4. May be usable elsewhere as well more innovative progressive more skilled The Issue? more robust Can change without us knowing. (This can be really really bad.) May not be as good as it might be.
  7. 7. Good or Bad we must unhide theHidden Factory.
  8. 8. If you do not think you have one, it isLARGE and THRIVING.
  9. 9. 5 ways to shine a light on a hidden factory
  10. 10. t . Trust u ..B . is a r s tF i must and without it any attempt will be a bust.
  11. 11. Think mission ofunderstanding not raid.
  12. 12. Go and... See Free Be We Re
  13. 13. Go and... Trust qu en c e, See rt. Free is a s e ce o ta c on must en in ar ed and without it T he se to ft en us Be We bu anyattempt will be a bust. Re The goal is to understand.
  14. 14. Go and... See Go and See is to watch and observe. To spend time required to understand what the purpose of the process is, how the process works, and what the people do. This necessitates an investment to both understand the standard or expectation and the current process. We need to be careful to ensure what we see reflects what happens all the time.
  15. 15. Go and... Free Go and Free is to remove barriers in discussion with those who work in the area. To provide freedom to be open and honest about what happens. This requires trust and time. This is important because it helps to reveal aspects that cannot be seen and can provide the why it is done, backstory, and insight into the thinking behind the changes. We will set free.
  16. 16. Go and... Be Go and Be is to attempt or try. We can “work the line” or “build the report”. In learning by doing we will gain an appreciation for what is done. We will understand how well the standard or expectation fits the task. We will see ways we would do it differently. We may understand why the standard was not updated or adjusted. We will experience.
  17. 17. Go and... We Go and We is to work together. We will not find the hidden factory if there is a feeling of us and them. There must be a feeling of we. We can work to understand why the standard is not followed. Is it too hard, not realistic, not sufficient, too old, unknown, non existent? We can come to understand and improve together. We must avoid the urge to believe that the difference is disobedient in nature.
  18. 18. Go and... Re Go and Re is to do the RE words- Review, Reset, & Research. Review-What is the Standard? Reset-What is the current state? Research-Why is the process functioning in the way it is? In the RE’s we can find understanding of the gap between the standard or expectation and reality.
  19. 19. Now What? Get it Straight: Correct or Update Correct-Bring back to Standard. Makeadjustments necessary to meet requirements.Update-Make adjustments to the Standard.Help the new standard the become current.
  20. 20. Repeat often.
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