Created by Tom Curtis 2011Blog: www.onimproving.blogspot.comOther presentations:http://www.slideshare.net/onimproving Email: email@example.comFollow me on Twitter @onimproving
Introduction Built in Quality stands in contrast to detecting issues and reworking in quality or even worse, deliveringdefects. In B.I.Q. we follow Dr. Deming in seeing each step as a producer and a customer of the prior step. B.I.Q. is a concept that saves unnecessary time andeffort and prevents waste. It is not complex or difﬁcult to understand and does not need to be expensive, butwe must pay the price in our design, development, and discipline to see its fruits. What follows is a primer to get us thinking and on the road to application. The Journey is ours to take. Let’s get going. --Tom Curtis
B.I.Q. = Built in Quality This means quality IN and AT and TO each step of the process.
The 3 BIQActivities Create QualityThe Current Step IN Ensure Quality AT The Next Step Receive Quality TO
The Current Step The current step is responsible for putting quality IN the product.We must...1. Ensure a process is capable of doing what is required.2. Establish standard work to deliver quality every time.3. Keep the process equipment, systems, & tools in top running order.
The Current Step & The Next Step Both the current and the next step are responsible for quality AT the hand-off between steps.We must...1. Emphasize the Supplier/Customer relationship between the steps.2. Establish standard work for the speciﬁc hand-off.3. Ensure both steps play their role in review at hand-off.
The Next Step The next step is responsible for receiving quality TO their step.We must...1. Inspect before receiving.2. Establish standard work to have it happen every time.3. Reject receipt if it does not meet standard so it can be ﬁxed by creator.