Created by Tom Curtis 2012Blog: www.onimproving.blogspot.comPresentations: on www.slideshare.net/onimprovingEmail: email@example.comTwitter: @onimproving
Standards often fail. If we can recognize majorreasons why, we can help them thrive and reap thebeneﬁts of solid standards. To not do so creates or at minimum allows waste. What follows are 6 reasons they fail. Let us learn them and keep our standards solid. The success of our standards depends on it.
they are not standards If it is not the agreed upon current best and safe way something is to be done, it is not a standard. To want something to be done a certain way does not make it a standard. “Standards” are sometimes written withoutthe involvement of those who are to follow them. Such are not standards. If we think are standards, but do not meet the deﬁnition above, they are not standards.
they are not importantIf we do not make and keep standards important theywill fail. We show in our time, focus, and maintenancewhether standards are important. If we say one thing and do another there is no standard. Standards that are important are talked about, updated, kaizened,trained, checked and used. Non important standards create waste in processes and frustration in people.
they are not trainedTo not train affected individuals in the standard almost guarantees failure. Not training will leave some individuals unaware of the standard and others with less than full understanding. A standard must be trained to introduce and trained routinely to remind and correct deviation. Remember telling withoutpractice along side, will leave the gap between training and action wide. We must train and train again.
they are not alive Standards that are alive are current and in use. They are updated upon kaizen or process change and the affected employees are retained. This is not the casefor dead standards. Dead standards are like plants that are not watered, they may still be there, but are no longer performing their original function.
they are not checked If we do not check and audit frequently and thencorrect, standards will erode. Checking may come in many forms: auditing, visual control, or poke yoke.Each of our activities may require something differentor a consistent approach may best suit our needs. The important thing is to do it and do it often.
they are not kept When we think about Standards failing, this is where many of us start. There is a reason this is number six.This is often caused by the the prior ﬁve. This is not to say this is not an issue, but it is rarely the most important root cause. If we ﬁx the more signiﬁcant reasons we will be properly positioned to help ouremployees succeed in keeping the Standards. They will feel respected, understand why, and have ownership.