the STAR model• Standardize for maintenance• Train for maintenance• Audit for maintenance• Retrain for maintenance
StandardizeIf we do not standardize we undermine our ability to maintain. To standardize allows us to have our activities donethe same way every time in the current best way. It becomes the basis for ourKaizen activities and is the ﬁrst strategyrequired to maintain our improvements.
Train Training must create understanding, include more doing than talking, andfacilitate learning. Training that does not include real doing that yields understanding creates waste. Wemust effectively and meaningfully train if we are to improvement maintain.
Audit Audit is to check and review how weare maintaining. Focus on the process. Ask: Are we properly standardized? How has our training worked? What should be adjusted? What should we retrain on?How should we improve the retraining?
Retrain Retraining must be more than the initial training reviewed. It must include what we observed andlearned in our audit. Retaining will be ongoing. It will be required toproperly maintain the improvement and any kaizens that will follow.