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ERP Outsourcing, Dynamics AX, and Managed Services by OneNeck IT Services
 

ERP Outsourcing, Dynamics AX, and Managed Services by OneNeck IT Services

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Learn more about ERP Outsourcing, Dynamics AX, and Managed Services. A CIO’s Perspective on Application Management, Infrastructure, Maintenance and Support. ...

Learn more about ERP Outsourcing, Dynamics AX, and Managed Services. A CIO’s Perspective on Application Management, Infrastructure, Maintenance and Support.

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    ERP Outsourcing, Dynamics AX, and Managed Services by OneNeck IT Services ERP Outsourcing, Dynamics AX, and Managed Services by OneNeck IT Services Presentation Transcript

    • OneNeck Vendor Showcase ERP Outsourcing, Dynamics AX and Managed Services A CIO’s Perspective on Application Management, Infrastructure, Maintenance and Support
    • Agenda Panel Introduction OneNeck Overview Sunny Delight Overview Targus Overview Skanska Overview Panel Questions & Discussion
    • Panel Introduction Facilitator De Wet Du Plooy, Vice President OneNeck IT Services Customers Mike Kennedy, Global Director of IT Sunny Delight Beverages Company Mark See, CIO Targus Chris Stockley, Sr. Vice President and CIO Skanska USA Building
    • Who is OneNeck? Outsourcing Experts for the Mid-Market We provide a comprehensive , flexible suite of outsourcing solutions designed specifically to help mid-market companies improve system performance. By partnering with our customers, we help them leverage their ERP applications to deliver measurable business benefits. Introducing OneNeck
    • Founded in 1997 Primary data center operations in Phoenix ~150 employees Supporting over 50 customers and 30,000 users in 59 countries on six continents Profitable since inception – 8 years and counting 90% of revenue from outsourcing contracts Industry leading customer references At a glance Introducing OneNeck
    • Scale and Complexity of Operations Introducing OneNeck Service Desk tickets per year 48,000 71 % of issues resolved by the Support Center 37 Operating Systems instances supported 344 ERP Environments supported 85 % of issues resolved in 1 day or less
    • Sunny Delight Beverages Company Background Leading producer of juiced-based drinks in North America and Western Europe Formed from brands acquired from Procter & Gamble in 2004 Eight U.S. and European locations with multiple remote Distribution Centers Worldwide headquarters located in Cincinnati, Ohio European headquarters located in Barcelona, Spain
    • Customer Profile “ Sunny Delight recently implemented Microsoft's Axapta (Dynamics AX) application with the help of OneNeck. We were most impressed with their ability to deliver SunnyD's infrastructure and ERP environments in our highly complex and fast paced implementation model. OneNeck continues to demonstrate a commitment to the success of our business by providing us with flexible implementation and support models.” Services Provided by OneNeck Provided Services Mike Kennedy DIRECTOR, GLOBAL INFORMATION TECHNOLOGY SOLUTIONS Desktop, PDA, and Phone Systems Management Application Administration Database Administration Operating System Administration WAN/LAN Management Infrastructure Management Additional Services EDI/E-Commerce Transaction Administration Application Integration Application Functional Support Application Development Data Center Facilities 24/7 Support Center
    • Sunny Delight Beverages Application Environment Applications include those that integrate with the core Dynamics AX solution backbone which handles all aspects of the business, including: 520 Users Global ERP – Microsoft Dynamics AX Supply Chain Management – Prescient Warehouse Management Reporting HR, Payroll and Expense Management Global Planning Microsoft Exchange Enterprise Information Collaboration
    • Sunny Delight Beverages Technical Environment Global WAN Connection 36 Window Data Servers 22 Windows Site Servers distributed across customer locations LAN including secure wireless access Windows 2003/ Active Directory Databases SQL and Oracle Microsoft Exchange Blackberry Enterprise Server Remote Access via VPN and dial-up Sharepoint Desktop and Notebook PCs VolP Telephony
    • Sunny Delight Beverages Outsourcing Rationale Sunny Delight brand purchased from Procter & Gamble Needed to implement new, enterprise-wide, operational and business systems Global deployment within one year Required ability to scale Best Solution – Outsource IT operations
    • Sunny Delight Beverages Partner Requirements Reputable partner who understood business needs Design and build within Transition Services Agreement (TSA) time restriction Define the shape of the ERP backbone and implement within these guidelines: Mitigation of Risk Overall price performance
    • Sunny Delight Beverages Outsourcing Solution Dynamics AX chosen as core solution backbone because of these key criteria: Fits SDBC’s level of complexity Cost Effective Fast ramp-up time ERP implementation went through intensive prove-out and order-processing tests to ensure functionality and stability
    • Sunny Delight Beverages Outsourcing Solution Implemented a comprehensive technology infrastructure across locations in U.S. and Europe OneNeck supplies: Project management and data center operations Application and database administration Application development and functional support WAN/LAN support Phone system and e-mail 24/7 support center support
    • Sunny Delight Beverages Outsourcing Benefits SunnyD was able to terminate TSA with P&G early OneNeck fees less costly than TSA fees, providing an immediate benefit IT infrastructure provided a simpler, more efficient and less costly environment than the system used at P&G Each of the applications that feed the total system deliver what the company needs, without wasteful overhead
    • Targus Company Background Leading global supplier of mobile computing cases and accessories 57 offices worldwide and direct distribution in over 145 countries Worldwide headquarters located in Anaheim, California Corporate customers enjoy product delivery to any location in the world
    • Customer Profile t "We are pleased to extend our relationship with OneNeck. Their breadth of capabilities and customer-centric delivery model makes them a perfect fit for Targus. Through our outsourcing agreement, we will be able to focus on our core business objectives while OneNeck manages the day-to-day operations of our global enterprise systems environment.” Mark See CHIEF INFORMATION OFFICER Services Provided by OneNeck Provided Services Desktop, PDA, and Phone Systems Management Application Administration Database Administration Operating System Administration WAN/LAN Management Infrastructure Management Additional Services EDI/E-Commerce Transaction Administration Application Integration Application Functional Support Application Development Data Center Facilities 24/7 Support Center
    • Targus Application Environment 450 Users ERP Solution: Baan IVc EDI Solution: TLE 6.x Logistics Solution: Clippership Advanced Materials Planning Solution Microsoft Exchange Corporate Intranet Extranet
    • Targus Technical Environment WAN / LAN Web Services Unix Oracle and SQL databases VPN / Dial-up / Fiberlink Windows
    • Targus Outsourcing Rationale Centralize IT environment without creating a traditional IT department Eliminate paper and manual processing systems Tighten visibility and management of supply chain Create a global communications environment Shorten the time to close monthly financials
    • Targus Partner Requirements Mid-market focus ERP implementation and outsourcing experience Globalize Targus’ IT environment and centralize IT management and support Selection and implementation of an ERP System 24/7 support center
    • Targus Outsourcing Solution Baan was chosen because it provided the best fit for Targus’ user requirements and business objectives Developed a centralized technical environment including a global WAN as a backbone for Targus’ corporate-wide email system Implemented Baan Finance Implemented distribution / logistics, including two significant add-ons: #1 – Baan-integrated EDI translator to streamline supply chain management and reduce human error via the manual EDI input system #2 – Automation of the package rating and shipping process with implementation of a freight management solution integrated with Baan and development of a new Baan module to manage the process
    • Targus Outsourcing Benefits As a result of OneNeck’s implementation of Baan and business process expertise: Targus’ EDI systems now effectively manage 50+ trading partners without manual intervention Monthly financials close in a more timely fashion with significantly more accuracy Targus has visibility to its inventory and master production scheduling worldwide Targus has been able to scale its business without a commensurate increase in logistics headcount 27/7 support covering all time zones globally
    • Skanska USA Building Company Background One of the world’s leading companies in construction-based services and project development Ranked in the top five in Fortune World’s Most Admired Companies in Construction and Engineering category Headquartered in Parsippany, New Jersey Largest contractor in the U.S. Currently managing over 2,500 projects in the U.S.
    • Customer Profile “ OneNeck is an ideal partner for Skanska. OneNeck’s focus on customized managed services provides us with capabilities that are world-class, yet very cost effective. They are the clear leader in providing highly-tailored J.D. Edwards application management to global businesses. Chris Stockley CHIEF INFORMATION OFFICER Services Provided by OneNeck Provided Services Provided Services Desktop, PDA, and Phone Systems Management Application Administration Database Administration Operating System Administration WAN/LAN Management Infrastructure Management Additional Services EDI/E-Commerce Transaction Administration Application Integration Application Functional Support Application Development Data Center Facilities 24/7 Support Center
    • Skanska USA Building Application Environment 550 Users in 26 locations J.D. Edwards/PeopleSoft/Oracle EnterpriseOne ERP 8 Accounts Receivable/Payable General Ledger Fixed Assets Job Cost Service and Contract Billing Change Management HR Benefits Administration Payroll
    • Skanska USA Building Technical Environment Enterprise / Database Server(s) IBM iSeries 860 12 Way Deployment Server Compaq ProLiant DL380 Dual 730 Mhz Intel Pentium III Citrix / Terminal Servers (7) HP ProLiant BL20p G2 Quad 3065 Mhz Windows Terminal Servers (8) IBM eServer Blade Center HS20 [867821x] Quad 1999 Mhz
    • Skanska USA Building Outsourcing Rationale Migration of all acquired companies onto the J.D. Edwards application platform Direct hiring wasn’t the best solution Desire to have direct resources spend time in areas that supported Skanska’s core functions, not day-to-day IT management
    • Skanska USA Building Partner Requirements Flexibility in needed human and technical resources Demonstrated skills in complex J.D. Edwards environments Cultural and relationship alignment as key factors to success
    • Skanska USA Building Outsourcing Solution “ How can we help?” mentality Customized solution for Skanska in an out-of-state data center facility Overlapping responsibilities Retained layers of control essential to successful environment management
    • Skanska USA Building Outsourcing Benefits Skanska was able to meet an aggressive deployment schedule Skanska and OneNeck have blended very well, enabling them to act like a single organization Great sense of partnership Provided consistently superior experience Skanska 2006 IT Vendor of the Year
    • Panel Questions & Discussion Facilitator De Wet Du Plooy, Vice President OneNeck IT Services Customers Mike Kennedy, Global Director of IT Sunny Delight Beverages Company Mark See, CIO Targus Chris Stockley, Sr. Vice President and CIO Skanska USA Building
    • Dynamics AX / ERP Outsourcing and Managed Services A CIO’s Perspective on Application Management, Infrastructure, Maintenance and Support A copy of this presentation will be sent to you via email. For more information about OneNeck IT Services: Phone: (480) 315-3000 Email: Info@OneNeck.com Website: www.OneNeck.com
    • Thank you for your time