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Feedback is a skill. It is far more than just telling someone what they did wrong. Feedback needs to be heard and actionable. Research shows there is a specific ratio of positive feedback to …

Feedback is a skill. It is far more than just telling someone what they did wrong. Feedback needs to be heard and actionable. Research shows there is a specific ratio of positive feedback to suggestions for improvement required for the information to be heard and acted on.

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  • Whether in relationships with clients, co workers or as speakers ... feedback is essential ... Balanced feedback - allows growth - is a skill
  • Issue: why feedback? We don ’ t know what we don ’ t know - Johari ’ s window
  • Perspective .... speak every day - how our ideas received .. impact what we acknowledge gets repeated ....
  • I feel - rather than you should Balanced feedback - think TM evaluation what you acknowledge gets repeated
  • Feedback is impact on person ... not speaking for all people I feel - rather than you should Balanced feedback - think TM evaluation
  • Encourage to come back and grow Many opportunities to change (cc1-10) shift perspective Step by step ...
  • Perspective 4 A ’ s 1 E
  • What I liked - example ... specific x3 what we acknowledge gets repeated Demonstrates listening skill ... awareness of whole person
  • What I liked - example ... specific x3
  • Too many improvements are overwhelming
  • What I liked - example ... specific x3 Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm) What I liked most
  • What I liked - example ... specific x3 Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm) Waving hands bad - not helpful What I liked most
  • Encourage to come back and grow shift perspective
  • What I liked - example ... specific x3 Demonstrate what could be improved ... give idea (1 or 2 things - not overwhelm) What I liked most
  • Gift of feedback ... See the world in a new way and help others in a way they can hear

Transcript

  • 1. 3-2-1 Feedback Richard Riche www . one clear message . com www . one clear message . com
  • 2. Johari ’ s Window Know? www . one clear message . com
  • 3. Impact www . one clear message . com
  • 4. Poor Language You should ... Good speakers ... www . one clear message . com DISTRICT 74 Toastmasters Leadership Institute www. toastmasters 74 . org
  • 5. Good Language I feel... I suggest... www . one clear message . com DISTRICT 74 Toastmasters Leadership Institute www. toastmasters 74 . org
  • 6. Aim: encourage www . one clear message . com
  • 7. Balanced perspective www . one clear message . com
  • 8. 3:2:1 Begin with what I like www . one clear message . com
  • 9. 3:2:1 x3 www . one clear message . com
  • 10. Avoid overwhelm www . one clear message . com
  • 11. Areas I feel can be improved x2 www . one clear message . com
  • 12. Demonstrate www . one clear message . com
  • 13. Summary I Liked I Suggest www . one clear message . com
  • 14. The 1 thing I liked most 1 www . one clear message . com
  • 15. Gift of perspective www . one clear message . com