PERFORMANCE MEASUREMENT Onasoga kayode : Aug 2012
PERFORMANCE MEASUREMENTPerformance is the process whereby an organization establishes theparameters within which programs, investments and acquisitions arereaching the desired result. Wikipedia 2012
The need for Measurement• Evaluate • Learn• Budget • Improve• Motivate • Promote• Celebrate • Control
EvaluateTo evaluate performance, an organizationneeds to have a clear picture of what itwants to achieve. (Kravchuk & Ronald W. Schak 1996)
BudgetBudgets are crude tools in improving performance. Poorperformance not always will change after applying budget cuts as adisciplinary action.Sometimes budget increase could be the answer to improvingperformance
MotivateJust about every manager and or leader really shouldknow and operate to make certain they keep theiremployees motivated irrespective of what place thoseemployees are in their careers. Managers can keep their workers motivated by identifying individual aspects that influence behavior, understanding and applying motivation theories and enacting effective behavior modification that encourages a larger amount of motivation for your person employee .
Celebrate Organizations need to commemorate their accomplishment- such trial tie their people together give them a sense of collective and individual relevance. Moreover by achieving specific goals, people gain sense of personal accomplishment and self worth
PromoteIf you are good at what you do, then it is essential that others know about it.This will help increase your business - and contrary to what your mother might have taught you, it is not necessary to feel guilty or shy aboutpromoting yourself.•Attain a high level of expertise.Before you start promoting yourself, it is important that you take pains to obtain extra skills and that you possess a high level of expertise.You need to stand out in your field if you are to get and keep business. Seek out new training courses and mentors. Find a wayto get your name out there without looking like you’re trying too hard.•Speak in front of an audience.When you get a chance to speak in front of an audience in a conference, meeting or even just a get-together, use the opportunityto promote your skills and knowledge – and your business.Speak on any subject relevant to your line of business where you have knowledge. This will not only increase your confidence inpublic speaking, but will also advance your popularity and help you begin to develop a good reputation.•Find a way to publish.•Getting your thoughts and ideas to the people within and outside your industry would build a corporate brand for you.And gradually build you into an authority in the field or industry.
LearnThere’s an old saying: “catch a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime”.Put another way, if you LEARN how to fish you will be dependent on no one.You will enhance your capacity to choose your own future, to sing your song, to change through self improvement.
To improveImprovement means productivity. Not a subject discussed much and all toooften misunderstood. Essentially improvement means making work quicker,easier, simpler, safer and fun. These are the important factors when producingthe goods and services in our workplaces on a day-to-day basis.
Control• Often times, requirements are described as guidelines. Do not be fooled these are actually designed to control. The measurement of compliance to these requirements is the mechanism of control.
Six Sigmais a business management strategy originallydeveloped by Motorola, USA in 1986. As of 2010, itis widely used in many sectors of industry.It’s a mgt philosophy, a method that develops futurebusiness leaders of an organization Jack Welch Former GEO GE
• Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects (errors) and minimizing variability in manufacturing and business processes.• It uses a set of quality management methods, including statistical methods, and creates a special infrastructure of people within the organization ("Black Belts", "Green Belts", etc.) who are experts in these methods. Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified financial targets (cost reduction or profit increase).
BACKGROUND• The term Six Sigma originated from terminology associated with manufacturing, specifically terms associated with statistical modeling of manufacturing processes. The maturity of a manufacturing process can be described by a sigma rating indicating its yield, or the percentage of defect-free products it creates. A six sigma process is one in which 99.99966% of the products manufactured are statistically expected to be free of defects (3.4 defects per million Motorola set a goal of "six sigma" for all of its manufacturing operations, and this goal became a byword for the management and engineering practices used to achieve it.
APPLICATION• Guide to Productivity Improvement The aim of this guide is to provide a basic understanding of how to improve productivity in any business organization. You don’t need to search for opportunities for productivity Guide• Team Building Improve the way team members interact and you improve their ability to solve problems. boost morale and productivity develop your business team into a goal orientated group.• Guide to Employee Motivation, the Organizational Environment and Productivity You achieve this with and through people. As a manager you are responsible for your people and the organizational resources entrusted. More about: Detail of guide to employee motivation, the organizational environment and productivity
APPLICATION Contd….• Guide to Employee Performance Improvement Pick any performance problem in your area concerning substandard performance, either with an individual employee or group of employees, apply this approach and improve it• Guide to Employee Evaluation and SelectionCompletely revise the way you undertake employee evaluation and selection using profile analysis. Take any job, or group of employees profile the job or jobs, determine the job holders skills, knowledge, qualities etc, then compare and get an instant picture• Guide to Open Systems AnalysisPart of any improvement process begins in developing a sound conceptual model of what it is youre trying to improve. Developing an accurate conceptual model of the organization, the department and the resources allocated leads to improved decision making, planning, control and coordination capabilities• Guide to Personal EffectivenessThis is a simple and effective guide to overcoming the problems that get in the way at work. It therefore covers the age-old problem of how to fit all the things we have to do into twenty four hours, how to handle those knotty problems that always crop up, how to store things so that we can find them when we need them and at the end of the day - how to switch off• Employee Survey Organizational Norms SurveyThis is a straightforward instrument to measure the norms or values that exist in your organization.The results from the survey will enable you to develop improvement programs
SUMMARY• The need to measure performance cannot be overemphasized as it’s the only way we can know how well we are achieving our set goals , knowing as well how much of deviations we have also taken