Enterprise UX - UXI Live 2013

2,802
-1

Published on

Published in: Design, Technology
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
2,802
On Slideshare
0
From Embeds
0
Number of Embeds
3
Actions
Shares
0
Downloads
9
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Enterprise UX - UXI Live 2013

  1. 1. [The UX of Enterprise Software]
  2. 2. Must enterprise UX look like this?
  3. 3. About: The world leader in enterprise applications the world’s 3rd largest software manufacturer. 65,500 employees Started 41 years ago
  4. 4. SERVICES CONSUMER INDUSTRIES TRADING INDUSTRIES FINANCIAL SERVICES PROCESS MANUFACTURING DISCRETE MANUFACTURING PUBLIC SERVICES Customer Segments
  5. 5. User’s Feedback
  6. 6. The Problem… SAP GUI: HR Management SAP GUI: Travel Expense
  7. 7. UX@SAP Phase I – Harmonization 2005-2008
  8. 8. Galway, Ireland Walldorf, Germany Bangalore, India Ra‘ananna, Israel Shanghai, China Palo Alto, USA From a Global Distributed Individuals
  9. 9. Into a Unified Team
  10. 10. Program Office Tools & Technology Services: Visual Design Research Training Applications Guidelines Methods UX SAP UX Structure
  11. 11. 1 MethodMethods
  12. 12. UCD Activities in SAP Global Events
  13. 13. Usability Labs Walldorf BangalorePalo Alto Shanghai
  14. 14. User Research
  15. 15. Guidelines Development and Modeling ToolsApplications
  16. 16. Visual Design
  17. 17. UI Patterns Floorplan Pattern Pattern Pattern Element Pattern Element Pattern Element ControlControlControlControl GAF OIF QAF TFOWL
  18. 18. UI Pattern Example
  19. 19. Designing in a “Harmonized UX” Environment
  20. 20. New Trends Appear Social Mobile Cloud SustainabilityGamificationBig Data
  21. 21. UX @ SAP Phase II – Innovation 2008-2011
  22. 22. 3 UI Models Professional Casual Mobile
  23. 23. Casual UI SAP Cloud for Sales Casual and social experience for sales professionals
  24. 24. Casual UI SAP Cloud for Travel Manage business travel everywhere anytime
  25. 25. Mobile UI Customer Insights Flipboard inspired magazine-like UI with beautiful data visualization
  26. 26. So, did we change market perception about SAP UX?
  27. 27. Not Really…
  28. 28. Why? 1. Old SAP GUI Screens 2.SAP Ecosystem
  29. 29. UX@SAP Phase III – Change the Perception 2012-Present
  30. 30. SAP GUI defines customer perception of SAP usability
  31. 31. Our biggest opportunity for improving the existing SAP user experience Number of Use Scenarios
  32. 32. SAP’s UX approach Time New RENEW ENABLE NEW NumberofuseScenarios
  33. 33. Consumer-grade UX for NEW applications SAP Customer Financial Fact Sheet SAP Financials OnDemand
  34. 34. Example: Leave Request RENEW the most widely-used top scenarios Fiori
  35. 35. ENABLE customers to improve specific value scenarios (example: SAP Screen Personas) AfterBefore
  36. 36. UI frameworks UI5 – HTML5 based controls library
  37. 37. SAP Cloud Portal UI Tools
  38. 38. Creative Workplace - SAP Apphouse
  39. 39. SAP is fully committed to an amazing UX Board Commitment UX Responsibility with All Product Owners Design Thinking User-Centered Design LEAN SAP Design Guild experience.sap.com Organization Individual Empowerment UX Communities User-centric Processes Strategy Central UX Team
  40. 40. © 2013 SAP AG. All rights reserved. Learn more at http://experience.sap.com
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×