Omne xsales
Upcoming SlideShare
Loading in...5
×
 

Omne xsales

on

  • 697 views

 

Statistics

Views

Total Views
697
Views on SlideShare
697
Embed Views
0

Actions

Likes
0
Downloads
18
Comments
0

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

Omne xsales Omne xsales Presentation Transcript

  • Quality Management System Implementation
  • Omnex Introduction
    • Consulting and Client Site Training in Quality and Management Systems Development and Implementation:
        • ISO 9001:2000 Quality Management systems
        • ISO/QS 9000; ISO/TS 16949 (Automotive)
        • ISO 14000 Environmental Management Systems
        • QOS/BOS/Balanced Scorecard
        • Product and Service Development and Introduction
        • Business Process Re-Engineering
        • Productivity & Performance Enhancement
        • IT Systems/Business Process Integration
  • Omnex Introduction
    • Capabilities
      • Recognized Worldwide Experts in ISO 9000 & 14000, QS-9000 and QOS
      • Effective Strategic Business Approach to Implementations
      • Specialized Client Site Training
      • Performance Improvement systems and methodologies
      • International Resources with Multi-language and Global Service Delivery Capabilities
    • Bias Toward Action
  • Omnex Approach
  • Omnex Approach
    • Conduct Discovery Analysis and Develop Plan
    • Establish Cross Functional Team & Objectives
    • Assist in Selecting Registrar, Plan Registration Process
    • Create an Operating System
    • Define and Document Key Business Processes
    • Define and Document Key Business Process Controls
    • Establish Effective Data Management
    • Initiate Effective Management Review
    • Drive Continuous Improvement
  • Strategic Value of Omnex Approach
    • Easy to Implement
    • Easy to Understand and Use
    • Easy to Maintain
    • Maximize Value, Minimize Paperwork
    • Supports Analysis for Continuous Improvement
  • Conduct Discovery Analysis
      • Understand existing systems
      • Understand existing processes and activities
      • Understand functional organizational structure
      • Map to system objectives
      • Align with current system and ISO 9001:2000
    • Develop Implementation Plan
  • Need for Cross Functional Team, Objectives, Process Definition
  • Quality Management System Strategy
  • ISO 9001:2000
    • Defines a business using a Process Model
    • Requirements organized in five categories
      • Quality Management System Requirements
      • Management Responsibility
      • Resource Management
      • Process Management
      • Measurement, Analysis and Improvement
    • Changes
      • More business-based terminology and process model
      • Definition of “Quality”: Requirements focus on “Customer Satisfaction,” not “conformance to specification”
      • Formally mandates continuous improvement
      • Expanded emphasis on management responsibility and resource assurance
  • ISO 9001:2000 Process Model Product realization Input Product/ Service (and/or service) Requirements Resource management Measurement, analysis, improvement Management responsibility Customer Customer Satisfaction QUALITY MANAGEMENT SYSTEM CONTINUAL IMPROVEMENT Output Quality Management System
  • New Requirements in ISO 9001:2000
    • Voice of the Customer-Expectations & Requirments
    • Quantifiable Objectives
    • Internal Communications
    • Infrastructure
    • Work Environment
    • Customer Communications
    • Measurement and Monitoring
    • Customer Satisfaction
    • Continual Improvement
  • ISO 9001:2000 Business Plan
  • Understand Primary Business Processes
    • Product and Service Realization
      • Marketing
      • Sales
      • Purchasing
      • Design
      • Production/Distribution
      • Delivery
    • Planning
      • Quality Planning
      • Analysis of Data
      • Improvement
    • Management
      • Strategic Planning
      • Resource Planning
      • Performance Monitoring
    • Measurement(Accounting)
      • Documentation
      • Analysis
      • Maintain Records
    • Human Resources
      • Staffing
      • Training
  • Utilize Flow Charts for Documentation
  • Define Key Business Process Controls
    • Identify Performance Characteristics (Values)
    • Conduct a Business Process Analysis (FMEA)
    • Develop an Improvement Plan
    • Implement a Control Plan
    • Generate Data for Continuous Improvement
  • Employ Dynamic Process Control
  • Implementation Process
  • Organizing for ISO 9000 Implementation
    • Management Team
      • Develops Operating System in Management Responsibility
      • Develops & Deploys Policy and Objectives
      • Conducts Management Review
    • Steering Committee
      • Lead by Management Representative
      • Cross functional
      • Appoint by virtue of authority, position and expertise
      • Champions for process teams
    • Process Teams
      • Cross functional
      • Subject matter & process experts
      • Develop all documentation
  • Implementation Structure Example
  • Implementation Steps
    • Conduct Discovery Analysis
    • Develop Implementation Plan
      • Timing
      • Roles and Responsibilities
      • Status Assessment & Program Management
      • Identify key indicators for improvement
    • Form Steering Committee(s)
    • Train and Orient Committee(s)
    • Select & Orient Registrar
  • Implementation Steps
    • Form Key Process Teams
    • Train teams in methodologies for business processes
    • Implement Approaches and methodologies
    • Map and Document Key Processes
    • Form Process Level Teams
    • Map and Document Processes and Activities
    • Develop Level III Documentation
    • Implement Procedures, Work & Process Instructions
  • Implementation Steps
    • Train Internal Audit Teams
    • Establish Management Review Process
    • Conduct Internal Audits concurrently with Implementation Process
    • Establish Corrective & Preventive Action
    • Conduct Pre-Audit Finishing Process
    • Registration Audit
  • Effective Management Review Process
    • Meet Regularly
    • Maintain Discipline
    • Drive System Implementation Process
    • Focus on Strategically Critical Continuous Improvement
    • Utilize Data
      • Achieve and Maintain Shared Level of Understanding
      • Support Effective Decision Making
    • Take Action
  • Benefits of Omnex Approach
    • Defined and Shared Responsibilities
    • Documents Your Business Processes
    • Easier to Implement and Maintain
    • Drives Performance Improvement
    • Focuses on Value
    • Relevant and Sustainable
  • Typical Obstacles and Solutions
    • Lack of Management Commitment
    • No Defined Plan
    • NVA Documentation/ Frequent Rewrites
    • Lack of Understanding of Requirements
    • Organization by Elements
    • Address Early with Defined Objectives (Relevance)
    • Plan Your Work, Work Your Plan
    • Facilitate Documentation
    • Training
    • Organization by Key Processes & Activities
  • Need for Top Management Commitment
    • If top management is not involved:
      • There will be documents which do not reflect actual practices
      • Managers will give only “lip service” to policy and its implementation—system will lack relevance
      • ISO will be seen as a “paperwork monster” (generating enormous costs without benefit) that lessens value
      • There will be a lack of clear, quantifiable improvement
  • Role of Omnex Consultants
    • Provide Objective Voice
    • Contribute Technical Expertise
    • Maintain Focus and Discipline
    • Expand the Vision of the Organization
    • Provide Perspective from Other Successful Efforts
    • Analyze and Identify Opportunities with Credibility
    • Provide Disciplined Program Management
    • Provide Dedicated Resources
  • Global Presence & Alliances
    • Omnex, Inc.
      • Training Development & Publishing
      • Software Development
        • AQuA ®
        • BOSs ®
    • AQSR, International
    • International Offices
      • Brazil
      • Canada
      • Germany (J-V)
      • Mexico
      • India
      • Peoples Republic of China
      • Taiwan
      • Thailand
      • Venezuela
  • Recent Domestic Clients
    • Corrigan Moving Systems
    • Defiance Engineering & Testing
    • Delphi Automotive
    • EASi-Meg Engineering
    • Engineering Technology
    • Ford Customer Service Division
    • Ford Human Resources Service Center
    • Ford Warranty Specialists
    • General Motors Information Systems and Services
    • Giffels Arch. & Engr.
    • Hendrickson International
    • Lucent Technologies
    • Mobil Oil
    • Petro Canada
    • Siebe Automotive NA
    • Teleflex
    • Visteon