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Omne xsales
 

Omne xsales

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    Omne xsales Omne xsales Presentation Transcript

    • Quality Management System Implementation
    • Omnex Introduction
      • Consulting and Client Site Training in Quality and Management Systems Development and Implementation:
          • ISO 9001:2000 Quality Management systems
          • ISO/QS 9000; ISO/TS 16949 (Automotive)
          • ISO 14000 Environmental Management Systems
          • QOS/BOS/Balanced Scorecard
          • Product and Service Development and Introduction
          • Business Process Re-Engineering
          • Productivity & Performance Enhancement
          • IT Systems/Business Process Integration
    • Omnex Introduction
      • Capabilities
        • Recognized Worldwide Experts in ISO 9000 & 14000, QS-9000 and QOS
        • Effective Strategic Business Approach to Implementations
        • Specialized Client Site Training
        • Performance Improvement systems and methodologies
        • International Resources with Multi-language and Global Service Delivery Capabilities
      • Bias Toward Action
    • Omnex Approach
    • Omnex Approach
      • Conduct Discovery Analysis and Develop Plan
      • Establish Cross Functional Team & Objectives
      • Assist in Selecting Registrar, Plan Registration Process
      • Create an Operating System
      • Define and Document Key Business Processes
      • Define and Document Key Business Process Controls
      • Establish Effective Data Management
      • Initiate Effective Management Review
      • Drive Continuous Improvement
    • Strategic Value of Omnex Approach
      • Easy to Implement
      • Easy to Understand and Use
      • Easy to Maintain
      • Maximize Value, Minimize Paperwork
      • Supports Analysis for Continuous Improvement
    • Conduct Discovery Analysis
        • Understand existing systems
        • Understand existing processes and activities
        • Understand functional organizational structure
        • Map to system objectives
        • Align with current system and ISO 9001:2000
      • Develop Implementation Plan
    • Need for Cross Functional Team, Objectives, Process Definition
    • Quality Management System Strategy
    • ISO 9001:2000
      • Defines a business using a Process Model
      • Requirements organized in five categories
        • Quality Management System Requirements
        • Management Responsibility
        • Resource Management
        • Process Management
        • Measurement, Analysis and Improvement
      • Changes
        • More business-based terminology and process model
        • Definition of “Quality”: Requirements focus on “Customer Satisfaction,” not “conformance to specification”
        • Formally mandates continuous improvement
        • Expanded emphasis on management responsibility and resource assurance
    • ISO 9001:2000 Process Model Product realization Input Product/ Service (and/or service) Requirements Resource management Measurement, analysis, improvement Management responsibility Customer Customer Satisfaction QUALITY MANAGEMENT SYSTEM CONTINUAL IMPROVEMENT Output Quality Management System
    • New Requirements in ISO 9001:2000
      • Voice of the Customer-Expectations & Requirments
      • Quantifiable Objectives
      • Internal Communications
      • Infrastructure
      • Work Environment
      • Customer Communications
      • Measurement and Monitoring
      • Customer Satisfaction
      • Continual Improvement
    • ISO 9001:2000 Business Plan
    • Understand Primary Business Processes
      • Product and Service Realization
        • Marketing
        • Sales
        • Purchasing
        • Design
        • Production/Distribution
        • Delivery
      • Planning
        • Quality Planning
        • Analysis of Data
        • Improvement
      • Management
        • Strategic Planning
        • Resource Planning
        • Performance Monitoring
      • Measurement(Accounting)
        • Documentation
        • Analysis
        • Maintain Records
      • Human Resources
        • Staffing
        • Training
    • Utilize Flow Charts for Documentation
    • Define Key Business Process Controls
      • Identify Performance Characteristics (Values)
      • Conduct a Business Process Analysis (FMEA)
      • Develop an Improvement Plan
      • Implement a Control Plan
      • Generate Data for Continuous Improvement
    • Employ Dynamic Process Control
    • Implementation Process
    • Organizing for ISO 9000 Implementation
      • Management Team
        • Develops Operating System in Management Responsibility
        • Develops & Deploys Policy and Objectives
        • Conducts Management Review
      • Steering Committee
        • Lead by Management Representative
        • Cross functional
        • Appoint by virtue of authority, position and expertise
        • Champions for process teams
      • Process Teams
        • Cross functional
        • Subject matter & process experts
        • Develop all documentation
    • Implementation Structure Example
    • Implementation Steps
      • Conduct Discovery Analysis
      • Develop Implementation Plan
        • Timing
        • Roles and Responsibilities
        • Status Assessment & Program Management
        • Identify key indicators for improvement
      • Form Steering Committee(s)
      • Train and Orient Committee(s)
      • Select & Orient Registrar
    • Implementation Steps
      • Form Key Process Teams
      • Train teams in methodologies for business processes
      • Implement Approaches and methodologies
      • Map and Document Key Processes
      • Form Process Level Teams
      • Map and Document Processes and Activities
      • Develop Level III Documentation
      • Implement Procedures, Work & Process Instructions
    • Implementation Steps
      • Train Internal Audit Teams
      • Establish Management Review Process
      • Conduct Internal Audits concurrently with Implementation Process
      • Establish Corrective & Preventive Action
      • Conduct Pre-Audit Finishing Process
      • Registration Audit
    • Effective Management Review Process
      • Meet Regularly
      • Maintain Discipline
      • Drive System Implementation Process
      • Focus on Strategically Critical Continuous Improvement
      • Utilize Data
        • Achieve and Maintain Shared Level of Understanding
        • Support Effective Decision Making
      • Take Action
    • Benefits of Omnex Approach
      • Defined and Shared Responsibilities
      • Documents Your Business Processes
      • Easier to Implement and Maintain
      • Drives Performance Improvement
      • Focuses on Value
      • Relevant and Sustainable
    • Typical Obstacles and Solutions
      • Lack of Management Commitment
      • No Defined Plan
      • NVA Documentation/ Frequent Rewrites
      • Lack of Understanding of Requirements
      • Organization by Elements
      • Address Early with Defined Objectives (Relevance)
      • Plan Your Work, Work Your Plan
      • Facilitate Documentation
      • Training
      • Organization by Key Processes & Activities
    • Need for Top Management Commitment
      • If top management is not involved:
        • There will be documents which do not reflect actual practices
        • Managers will give only “lip service” to policy and its implementation—system will lack relevance
        • ISO will be seen as a “paperwork monster” (generating enormous costs without benefit) that lessens value
        • There will be a lack of clear, quantifiable improvement
    • Role of Omnex Consultants
      • Provide Objective Voice
      • Contribute Technical Expertise
      • Maintain Focus and Discipline
      • Expand the Vision of the Organization
      • Provide Perspective from Other Successful Efforts
      • Analyze and Identify Opportunities with Credibility
      • Provide Disciplined Program Management
      • Provide Dedicated Resources
    • Global Presence & Alliances
      • Omnex, Inc.
        • Training Development & Publishing
        • Software Development
          • AQuA ®
          • BOSs ®
      • AQSR, International
      • International Offices
        • Brazil
        • Canada
        • Germany (J-V)
        • Mexico
        • India
        • Peoples Republic of China
        • Taiwan
        • Thailand
        • Venezuela
    • Recent Domestic Clients
      • Corrigan Moving Systems
      • Defiance Engineering & Testing
      • Delphi Automotive
      • EASi-Meg Engineering
      • Engineering Technology
      • Ford Customer Service Division
      • Ford Human Resources Service Center
      • Ford Warranty Specialists
      • General Motors Information Systems and Services
      • Giffels Arch. & Engr.
      • Hendrickson International
      • Lucent Technologies
      • Mobil Oil
      • Petro Canada
      • Siebe Automotive NA
      • Teleflex
      • Visteon