The document provides guidance for teachers on developing important business skills in students, including participating effectively in meetings, negotiations, note-taking, writing emails, faxes and memos, understanding news reports, and report writing. It emphasizes practicing relevant language structures and cultural norms, as well as role playing common business scenarios. Teachers are advised to tailor instruction based on the specific communication needs students will encounter in their work.

1. DEVELOPING
STUDENTS’SKILLS
2nd part Amal BAKKALI
Prepared by:
Asma ASKAOUI
Meriem AIT HEMMOU
Supervised by: Jennifer
EVANS
Youssef

2. OUTLINE
 MEETINGS
 NEGOTIATION
 NOTE-TAKING
 E-MAIL, FAX and MEMOS
 REPORT WRITING
 UNDERSTANDING THE NEWS
 ACTIVITIES

3. Meetings

4. 1-Meetings
 Successful participation in meetings in English
is often necessary for the progress within the
company.
 Meetings are mostly held to discuss things.
Business English students should be aware of
the cultural differences in terms of etiquette and
turntaking patterns .

5. Meetings
 Business english students should be aware of
the rules and etiquettes of meetings:
 Respect punctuality
 Don’t leave while the meeting is taking place
 Discuss things that are directly relevant to the
agenda
 Talk when it is a « right time»

6. Meetings
 The teacher should find out the type of
international meetings students need to attend
(formal or informal).
 The teacher may ask students questions such
as:
 Are meetings in your department formal or
informal?
 Do your managers ever ask you to discuss
solutions to problems?
 How easy is it for you to participate?

7. Meetings
 Teachers should prepare their students by
attending and participating in meetings .
 Observe both native and non-native
speakers’use of language.
 Make role-played meetings more realistic .

8. Meetings
 Students need to master the relevant language
that should be used in meetings:
 they will need language to be able to exert
influence on others.
 students need to practise useful phrases
which help them to cope in meetings .
 students should use indirect ways of agreeing
and disagreeing.

9. Negotiating

10. 2- Negotiating
 Negotiations are about bargaining with an
other party in order to:
 Reach an understanding, resolve point of
difference, or gain advantage in outcome of
dialogue.
 Satisfy various interests of two people/parties
involved in negotiation process.

11. For successful negotiations
Students need to:
 Be aware of cultural differences when dealing
with certain nationalities.
 Build rapport with their negotiating partners .
 Listen effectively and stress on common
ground .
 Think about the other side’s perspective and
problems.

12. For successful negotiations
 Teachers should :
 Know what type of negotiating their students are
 provide students with language that gives them
control to influence their counterparts.
 Encourage students to check what has been
agreed at every stage of a negotiation.

13. Note-taking

14. 3- NOTE-TAKING
 Note taking is a process that involves practising
the difficult skill of writing while listening and/or
speaking.
 Note taking is an important skill for students of
business especially those who are working in
the field of international business .

15. NOTE-TAKING
 While taking notes students should:
 take notes in English
 Use an international note-taking system

16. NOTE-TAKING
 In order to provide useful guidance and
practice for students, teachers need to:
 find out how notes are usually written up in
students’ companies.
 Stick to general guidelines .

17. E-MAIL, FAXES
&MEMOS
4-

18. E-mail
 A system for sending and receiving messages
electronically over a computer network.
 Replaces letters, faxes, memos and even
telephone calls.

19. E-mail
 Emaills are :
 Easy to be used within a networked systems
 Convenient
 Inexpensive
 Internal and external communication

20. E-mail
 The style of writing is usually informal and
varies according to whom you are writing to.
 When writing an e-mail business English
students should:
 Beware of humour
 Consider who else might read their e-mails
 Follow up important e-mails with a lettre or fax

21. Faxes
 Faxes are well established means of
communication in modern business .
 Written messages sent by a special telephone
system.
 Faxes are:
 Easy to be used
 Convenient
 Inexpensive
 Internal and external communication

22. Faxes
 Faxes can be used by companies with no
computers or internet connections.
 They are capable of sending both graphics
and texts.
 The style of text in faxes is similar to that used
in lettres (formulaic expressions),or can be
informal(speed ).

23. Faxes
 The teacher should draw students attention
about the layout of faxes .
 Addresses are not always written in full
 Pages are numbred
 Faxes sent from a normal fax machine will
include signature

24. Memos
 A memo is a form of written business
communication.
 Memos are passed internally within a
company.
 Memos are serious documents,they should be
written carefully, they can affect the efficiency
of a company’s day-to-day business.

25. Memos
 The format ,style and organisation of memos
can vary depending on the company’s
corporate culture and the status of the
receiver.

26. Memos
 The teacher should introduce his students to
the basic rules of memos:
 They always have a subject heading that must
be written clearly
 They are only about one subject
 They have to be clear and concise
 Names are kept brief
 No addresses are used ,no full greetings or
closings

27. Report-Writing

28. Report-Writing
Reports are well-organised and formatted
analysis of a particular situation .
They involve collecting ,summarising and
organizing large quantities of information and
making recommendations which make sense.
They are important because they can influence
decisions made .

29. Report-Writing
To write a report,
 Students should differentiate between fact and
opinion .
 Include only relevant information.
 The language should be clear and succinct.
 Reports should include an inroduction ,findings
,conclusion and recommendations.

30. Report-Writing
 Types of reports
 Analytical
 Visit reports
 Personnel
 Weekly and monthly

31. Understanding the
news

32. Understanding the news
 Business English students need to
undertand the news on tv, on radio and in
the newspapers.

33. Understanding the news
 Teachers should:
 check with students what they can get on their
radios and tvs and what newspapers they can
obtain easily and cheaply.
 Help students to digest more complex
language through effective classwork.
 Develop their skimming and scanning skills .

34. Activities

35. Activity 1

40. Activity 2

41. Activity 2
 Management conundrums:
 Language : English
 Level: intermediate and above
 Time : 15minutes
 Instruction: the images convey some problem
situations that can occur in the workplace . Try
to identify the problem, explain how it affects
the company’s advencement and suggest
some solutions.