What are you using today, show of hands? What for?
study recently published by Wainhouse Research indicates that Social Networking in enterprise is inevitable. This conclusion is based on the benefits enterprise could achieve from using social networking technology and tracking historical adoption patterns of similar technologies. CustomerVision is a featured company in this research. s In addition, the study finds that even though the ESN market is in its infancy, it has already reached the $200 million mark. Furthermore, the market is expected to grow at a rate of 40% each year over the next five years to reach $2 billion by the year 2013.
Average employee has 150 emails per day Average management employees spends over 50% of their day in meetings Knowledge workers are retiring as the baby boom generation ages Finding information is a burden; when I need it
Part of someone’s daily job is where KM/ESN happens
Blogs, Personal Information based on user role, group, community, Search Results unique widgets based on “Me” and my areas of interest, other employees, etc.
3 rd Party Mashups have been a part of the product for over 2 years; ex. here: RSS Feed, Weather Widget, Polling Widget
Cindy Rockwell CEO CustomerVision, Inc. June 24, 2009 Web 2.0 Knowledge Management and Social Networking. Why Should I Care?
Businesses are beginning to embrace the fact that email, share drives, and adhoc solutions cannot be primary vehicles for their knowledge capital
Traditional Web-based systems have been a detriment for real-collaborative knowledge sharing and widespread use within most organizations until now.
Little to no IT resources required; save your IT time and resources for other key projects
Social media is experiencing rapid growth and new growth within organizations for business critical applications
Value proposition (SaaS model and price point) is very compelling
CustomerVision is an out-of-the-box expert technology solution in turning enterprise social networking and knowledge sharing into the an organization’s most powerful web-based communication platform. Whether the focus is on employees, sales, customer service or innovation. CustomerVision assists organizations in delivering the right information at the right time for the competitive edge they need with today's real-time knowledge requirements.