study recently published by Wainhouse Research indicates that Social Networking in enterprise is inevitable. This conclusion is based on the benefits enterprise could achieve from using social networking technology and tracking historical adoption patterns of similar technologies. CustomerVision is a featured company in this research.s In addition, the study finds that even though the ESN market is in its infancy, it has already reached the $200 million mark. Furthermore, the market is expected to grow at a rate of 40% each year over the next five years to reach $2 billion by the year 2013.
Part of someone’s daily job is where KM/ESN happens
Blogs, Personal Information based on user role, group, community, Search Results unique widgets based on “Me” and my areas of interest, other employees, etc.
3rd Party Mashups have been a part of the product for over 2 years; ex. here: RSS Feed, Weather Widget, Polling Widget
Social networking and social learning
Web 2.0 Knowledge Management and Social Networking. Why Should I Care? <br />Cindy Rockwell<br />CEO<br />CustomerVision, Inc.<br />June 24, 2009<br />
Agenda<br />What is Knowledge Management & Social Networking? <br />Why Organizations Must Invest in Their Total Knowledge Capital? <br /> Case Studies, "The Benefits" <br />2<br />Confidential; Property of CustomerVision, Inc.<br />
Reduction of customer service; the community answers questions as does company</li></ul>19<br />Confidential; Property of CustomerVision, Inc.<br />
Have a defined need<br />Build as you go<br />Communication; outbound, marketing<br />Reward usage<br />Monitor usability & modify<br />Don’t do it “just because”<br />Best Practices <br />20<br />Confidential; Property of CustomerVision, Inc.<br />
Summary – Business Drivers<br />Key trends are emerging:<br /><ul><li>Businesses are beginning to embrace the fact that email, share drives, and adhoc solutions cannot be primary vehicles for their knowledge capital
Traditional Web-based systems have been a detriment for real-collaborative knowledge sharing and widespread use within most organizations until now.
Little to no IT resources required; save your IT time and resources for other key projects
Social media is experiencing rapid growth and new growth within organizations for business critical applications
Value proposition (SaaS model and price point) is very compelling</li></ul>CustomerVision is an out-of-the-box expert technology solution in turning enterprise social networking and knowledge sharing into the an organization’s most powerful web-based communication platform. Whether the focus is on employees, sales, customer service or innovation. CustomerVision assists organizations in delivering the right information at the right time for the competitive edge they need with today's real-time knowledge requirements.<br />21<br />Confidential; Property of CustomerVision, Inc.<br />